Voice Mail Overview
Last Updated: March 18, 2021 12:22:58 PM PDT
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Get an overview of features and options provided by UC San Diego Unified Messaging.
Note: UC San Diego Health employees who have medical center phone numbers that begin with prefix of 249, 471, 543, 657, use a different form to request voicemail services.
For assistance, contact the UC San Diego Health Service Desk:
- Submit a ticket at UC San Diego Health Service Desk
- Email: 3help@ucsd.edu
- Call: (619) 543-4357 or Ext. 3-HELP
The Service Desk is available 24 hours a day, seven days a week.
UCSD's voice mail system
- Saves your messages for 7 days (after that, all messages are purged)
- How to order voice mail services
- Voice mail costs
- Customer Service Request (CSR)
System details and tutorials
- UC San Diego Unified Messaging Quick Reference Guide:
- Getting started
- Go through the tutorial
- Set up a new Security Code
- Record your name
- Record your greeting
Accessing your messages
- Learn how to access the UC San Diego Unified Messaging
Changing your name or greetings
- See Recording Personal Name or Greetings for instructions on how to:
- Review and change your recorded name
- Review and change your regular voice mail greeting
- Record and activate/ deactivate an alternate greeting
Setting up or changing personal options
- See Setting Up or Changing Personal Options to:
- Change your Security Code
- Create and use personal groups
- Change the instruction length
- Set playback preferences
- Set message notification
Sending messages
- See instructions for Sending Messages
Voice mail and phone features
- Read Voice mail and Phone Features to learn to:
- Divert your calls
- Forward your calls
- Forward your voice mail to e-mail
- Send a voice mail message in reply
- Use transfer options
- Also read about desk phone features that can expand your use of voice mail.
For more information, contact the ITS Customer Service Team at (858) 534-4277.
Note: This page has a friendly link that's easy to remember: http://blink.ucsd.edu/go/voicemail