IT Help

Find links and resources for technical support at UC San Diego.

There are several methods you can use to get help from the IT Services Service Desk.

Self-Service Portal

• Submit your request for help or report something broken
• Review the status of your open items
• Help yourself using knowledge base articles including how-to information and instructions

Email Us

servicedesk@ucsd.edu

Call Us

(858) 246-4357

• Phone support hours are as follows:
  • Classes in session:
    • Monday through Friday: 7 a.m. – 10 p.m.
    • Saturday and Sunday, noon - 3 p.m.
  • No classes in session: 
    • Monday through Friday: 7 a.m. - 7 p.m.
  • After Hours, on-call support for outages can be reached through our phone system whenever our normal phone support is closed

Visit Us

• AP&M 1313, First floor (map) / Weekdays, 8 a.m. – 4:30 p.m. 
• Tech Hub @ the Hive, TPCS, Third floor (map) / Weekdays, 8 a.m. – noon, 1 – 4:30 p.m.

UC San Diego Health employees use the Health Service Desk instead:

• Log in to the UC San Diego Health self-service portal
• Email: 3help@ucsd.edu
• Phone: (619) 543-4357 or Ext. 3-HELP

The Health IS Service Desk is available 24 hours a day, seven days a week. UC San Diego Health includes UC San Diego School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, and the hospitals and clinics.