IT Help

Find links and resources for technical support at UC San Diego.

There are several methods you can use to get help from IT Services. 

Support Portal (Self Service)

https://support.ucsd.edu/its

• Submit a request for help or report something broken
• Review the status of your open items
• Help yourself using knowledge base articles including how-to information and instructions

ITS Service Desk

There are multiple ways to reach the ITS Service Desk:

Email 

support@ucsd.edu

Call 

(858) 246-4357

• Phone support hours:
  • When classes are in session:
    • Monday through Friday: 7 a.m.–10 p.m.
    • Saturday and Sunday, noon - 3 p.m.
  • When No classes are in session: (holidays, etc.)
    • Monday through Friday: 7 a.m.–7 p.m.
    • No weekend hours
  • Special TSS Hours
    • Weekdays (Monday through Friday)
      • July 9 to September 4: 7 a.m. – 10 p.m.
      • September 7 to September 18: 7 a.m. – 7 p.m.
      • September 21 to December 18: 7 a.m. – 10 p.m.
    • Weekends (Saturday and Sunday)
      • July 11 & 12: 12 p.m. – 3 p.m.
      • July 18 to September 13: 8 a.m. – 7 p.m.
      • September 19 to December 13: 12 p.m. – 3 p.m
• After Hours:
  • After Hours, on-call support for outages can be reached through our phone system whenever our normal phone support is closed
  • Press 2 on the phone tree to be connected to the Enterprise Operations Center.  

Zoom Room

• Join Zoom / Monday through Friday: 9 a.m. - 7 p.m.
• Special TSS Hours
  
  • Weekdays (Monday through Friday) only
    • July 13 to July 21: 9 a.m. – 7 p.m.
    • July 22 to September 18: 7 a.m. – 7 p.m.
    • September 21 to December 18: 9 a.m. – 7 p.m.
  • No weekend support

Visit Us

• AP&M 1313, First floor (map) / Weekdays, 8 a.m. – 4:30 p.m. 
  • NOTE: On Friday, July 17th (7/17), the Service Desk's walk-in service will be located at the HIVE. Our AP&M location will be closed on this day.
• Tech Hub @ the Hive, TPCS, Third floor (map) / Weekdays, 8 a.m. – noon, 1 – 4:30 p.m.
  
  

Health Sciences

UC San Diego Health employees visit Pulse for Health Service Desk information or:

• Visit the site: 3help.ucsd.edu (login required)
• Email: 3help@ucsd.edu
• Phone: (619) 543-4357 or Ext. 3-HELP

The Health IS Service Desk is available 24 hours a day, seven days a week. UC San Diego Health includes UC San Diego School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, Herbert Wertheim School of Public Health and Human Longevity Science, and the hospitals and clinics.

UCSD Professional Schools

IT information for UCSD Professional Schools can be found on the itss.ucsd.edu website.