How to Complete a Customer Service Request (CSR) Form

• Go to the CSR form.

• Provide the following contact information:
  • Department name
  • Project Task form (PTF) number *
  • Mail code
  • Service contact name, phone number, and e-mail address
  • Fiscal contact name, phone number, and e-mail address

Note: Make sure the PTF number is active and valid. Check with your department's business office if you're unsure.

• Select a service.
  • Click the drop-down menu and select a service. Note: You can select only 1 service in this field. To request more than 1 service, use the text box to describe all the services you need instead of completing an additional CSR (see step 3d).
• Select a service analyst (optional).
  • To specify your service analyst, use the drop-down menu to select one.
• Request a service date (optional).
  • To specify a service date, enter a date at least 1 working day after the date you complete the CSR.
• Enter a detailed description of the service requested.
  • If your request is urgent, make sure to note it in your description. Any additional requests can be made in this box as well.

• Click Submit request and receive an e-mail confirmation. (Note: The fiscal contact will also receive an e-mail confirmation.)
• A representative from Telecom will contact you within 48 hours to schedule the service.
• To check the status of a request, go to CSR Status.