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IT Service Desk

Learn about the Information Technology Services (IT Services) Service Desk and service portal.

AP&M Walk-up Service Closed Until Further Notice

As of April 8, 2020, walk-up service at AP&M is closed due to general stay-at-home orders. In the meantime, submit your ticket via phone call, web portal or email as noted below. In-person appointments may be scheduled if remote service options have been exhausted and the case is deemed sufficiently critical.

How to get help

Use one of the methods below to contact a dedicated support technicians who can provide you assistance with many common technical issues. Technicians will escalate issues to technical specialists for more in-depth support, as needed.

  • IT Service Portal (

    • Submit your request for help or report something broken
    • Review the status of your open items
    • Help yourself to how-to information and instructions
    • Email address:
    • Phone number: 858-246-4357
      • Weekdays, 7 a.m. – 10 p.m.
      • Saturday and Sunday,  noon – 3 p.m.
    • Walk-In: AP&M 1313, First floor (map) / Weekdays, 8 a.m. – 4:30 p.m. Closed until further notice.

See our Frequently Asked Questions.

We want to hear from you

We strive to provide you with an excellent IT support experience, and your feedback is an invaluable part of our continuous improvement. After resolving your issue, we will send a satisfaction survey allowing you to rate your experience.

To leave a comment or report an issue with using ServiceNow, click the “Feedback” link on our IT Service Hub at Thank you!
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