As part of our commitment to providing you with the best service possible, we have invested in new system enhancements to aid us in delivering an optimal support experience, including the IT Service Hub web interface, as well as a new email and phone contact. We are forwarding legacy phone numbers and emails to the new Service Desk (retirement of forwarding is forth coming).
How to get help
Use one of the methods below to contact a dedicated support technicians who can provide you assistance with many common technical issues. Technicians will escalate issues to technical specialists for more in-depth support, as needed.
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IT Service Hub (https://servicedesk.ucsd.edu):
- Submit your request for help or report something broken
- Review the status of your open items
- Help yourself to how-to information and instructions
- Email address: servicedesk@ucsd.edu
- Phone number: 858-246-4357/x6Help
- Walk-In: AP&M 1313, First floor (map) / Weekdays, 8 a.m. – 4:30 p.m.
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UC San Diego Health employees
- Use the dedicated UC San Diego Health Service Desk instead:
- Log in to the UC San Diego Health self-service portal
- Email: 3help@ucsd.edu
- Phone: (619) 543-4357 or Ext. 3-HELP
- The Health Service Desk is available 24 hours a day, seven days a week. UC San Diego Health includes UC San Diego School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, and the hospitals and clinics.
See our Frequently Asked Questions.
Browser recommendations for the IT Service Hub
- Chrome
- Firefox
- Edge
- Internet Explorer
- We do not recommend Safari as your experience may be inconsistent.
We want to hear from you
We strive to provide you with an excellent IT support experience, and your feedback is an invaluable part of our continuous improvement. After resolving your issue, we will send a satisfaction survey allowing you to rate your experience.