Skip to main content

System Status: 

IT Service Desk

Learn about the Information Technology Services (IT Services) Service Desk and service portal.

How to get help

Use one of the methods below to contact a dedicated support technician who can provide you assistance with many common technical issues. Technicians will escalate issues to technical specialists for more in-depth support, as needed.

  • IT Service Portal (

    • Submit your request for help or report something broken
    • Review the status of your open items
    • Help yourself to how-to information and instructions
    • Email address:
    • Phone number: (858) 246-4357
      • Classes in session:
        • Monday through Friday: 7 a.m. – 10 p.m.
        • Saturday and Sunday, noon - 3 p.m.
      • Classes not in session: 
        • Monday through Friday: 7 a.m. - 7 p.m.
        • No weekend hours
      • After Hours, on-call support for outages can be reached through our phone system whenever normal phone support is closed
    • Walk-In:
      • AP&M 1313, First floor (map) / Weekdays, 8 a.m. – 4:30 p.m. 

See our Frequently Asked Questions.

We want to hear from you

We strive to provide you with an excellent IT support experience, and your feedback is an invaluable part of our continuous improvement. After resolving your issue, we will send a satisfaction survey allowing you to rate your experience.

To leave a comment or report an issue with using ServiceNow, click the “Feedback” link on our IT Service Hub at Thank you!
Note: this page has a friendly link that is easy to remember: