ITS Service Desk

Learn about the Information Technology Services (IT Services) Service Desk and service portal.

How to get help

Use one of the methods below to contact a dedicated support technician who can provide you assistance with many common technical issues. Technicians will escalate issues to technical specialists for more in-depth support, as needed.

• ITS Service Portal (https://support.ucsd.edu/its/):

  • Submit your request for help or report something broken
  • Review the status of your open items
  • Help yourself to how-to information and instructions
  • Special TSS Hours
    • Phones 
      
      • Weekdays (Monday through Friday)
        • July 9 to September 4: 7 a.m. – 10 p.m.
        • September 7 to September 18: 7 a.m. – 7 p.m.
        • September 21 to December 18: 7 a.m. – 10 p.m.
      • Weekends (Saturday and Sunday)
        • July 11 & 12: 12 p.m. – 3 p.m.
        • July 18 to September 13: 8 a.m. – 7 p.m.
        • September 19 to December 13: 12 p.m. – 3 p.m
    • Front Desk at AP&M 1313
      • Weekdays (Monday through Friday) only
        • July 9 to August 21: 8 a.m. – 4:30 p.m.
      • No weekend support
    • Zoom Room:
      • Weekdays (Monday through Friday) only
        • July 13 to July 21: 9 a.m. – 7 p.m.
        • July 22 to September 18: 7 a.m. – 7 p.m.
        • September 21 to December 18: 9 a.m. – 7 p.m.
      • No weekend support
  • Email address: support@ucsd.edu
  • Phone number: (858) 246-4357
    • Classes in session:
      • Monday through Friday: 7 a.m. – 10 p.m.
      • Saturday and Sunday, noon - 3 p.m.
    • Classes not in session: 
      • Monday through Friday: 7 a.m. - 7 p.m.
      • No weekend hours
    • After Hours, on-call support for outages can be reached through our phone system whenever normal phone support is closed
  • Walk-In:
    • AP&M 1313, First floor (map) / Weekdays, 8 a.m. – 4:30 p.m. 
  • Open Zoom Room:
    
    • Join Zoom
    • Monday through Friday: 9 a.m. - 7 p.m.
  • Chat: 
    
    • Visit the ITS Support Website and click the bubble on the bottom right to connect to an agent
    • Monday through Friday: 9 a.m. - 7 p.m. 

• UC San Diego Health employees

  • Use the dedicated UC San Diego Health Service Desk instead:
  • Log in to the UC San Diego Health self-service portal
  • Email: 3help@ucsd.edu
  • Phone: (619) 543-4357 or Ext. 3-HELP
  • The Health Service Desk is available 24 hours a day, seven days a week. UC San Diego Health includes UC San Diego School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, and the hospitals and clinics.

See our Frequently Asked Questions.

We want to hear from you

We strive to provide you with an excellent IT support experience, and your feedback is an invaluable part of our continuous improvement. After resolving your issue, we will send a satisfaction survey allowing you to rate your experience.