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Voice Mail and Phone Features

Learn about voice mail features that can be used in conjunction with desk phones to divert and forward calls and to send a voice mail response.


The information on this page is for users who have not yet been transitioned to Microsoft cloud voicemail.
The default number for the voice mail message center is (858) 534-6245, but some users will need to call (858) 534-8000 to access their voicemail.

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Divert all your calls.

  • In the usual setup your incoming calls divert to voice mail when you don’t answer them, or when your line is busy. Press * 2 # or press your call diversion button (available on some phone models) to divert all calls directly to voice mail. Your phone will not ring until you cancel this feature.
  • To cancel this feature, press # 2 # and hang up, or release the call diversion button.

Note: Call diversion re-routes your calls to another specific extension number (voice mail, for example).

Forward your voice mail to email

Your voice mail will be automatically forwarded to your email if IT Services has associated your voice mail box with an email address. If this isn't set up, complete a Customer Service Request (CSR).

Send a reply to a voice mail message.

When you listen to a voice mail message, you may reply by sending a voice mail message in return. Just press 8, then follow the voice prompts.

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