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Voice Mail and Phone Features

Learn about UC San Diego Unified Messaging features that can be used in conjunction with desk phones to divert and forward calls and to send a voice mail response.

Divert all your calls.

  • In the usual setup your incoming calls divert to voice mail when you don’t answer them, or when your line is busy. Press * 2 # or press your call diversion button (available on some phone models) to divert all calls directly to voice mail. Your phone will not ring until you cancel this feature.
  • To cancel this feature, press # 2 # and hang up, or release the call diversion button.

Note: Call diversion re-routes your calls to another specific extension number (voice mail, for example).

Speech To Text

Speech To Text is an available feature for those who wish to "Opt In".

By default, all voicemail boxes will not have the feature turned on. You must submit a CSR requesting to "Opt In".

Note:  No fees are applied to Opt In for this feature


  • Opt In Simple: Includes Message Waiting Light on phone, one email notification with Speech To Text translation, and the WAV attached to listen to the recorded voicemail message. You can use your email account, or an outside email account. You will need to call into the voicemail system to turn the MEW light indicator off of your instrument.
  • Opt In Full: Includes Message Waiting Light on phone, and two separate email notifications. The first email provides the wav file to listen to. The second email will contain the wav file, and Speech To Text Translation. Reviewing either email will turn off your message waiting light on your phone.

Forward your voice mail to email

Your voice mail will be automatically forwarded to your email if IT Services has associated your voice mail box with an email address. If this isn't set up, complete a Customer Service Request (CSR).

Send a reply to a voice mail message.

When you listen to a voice mail message, you may reply by sending a voice mail message in return. Just press 8, then follow the voice prompts.
For more information, contact the ITS Customer Service Team at (858) 534-4277.