MiCC -(replaced Solidus)

MiContact Center is an advanced Multimedia Contact platform offering agent applications, management applications, and self-service applications. It operates on the Mitel communications system and presents full IP-based contact center capabilities.

MiContact Center offers solutions for departments of all sizes. MiCC supports multiple-site implementations, thereby enabling dispersed customer-service organizations to behave and be perceived as one single enterprise.

With MiContact Center any enterprise can improve their customer service through complete, up-to-date information about their staff instantly at hand, and quick response to customer requests. MiCC allows you to successfully manage the customer experience center with real-time dashboards, historical reports, and business analytics.

The powerful suite of management tools in the MiContact Center solution provides continuous, detailed insights into the contact-center activity without adding complexity. The reporting, real-time viewing, networking, knowledge-base management, and configuration capabilities enable you to compare the use of different resources and to analyze queue performance metrics and overall contact-center efficiency.