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Mitel MiCollab – Soft Phone

MiCollab is a softphone service that departments can choose to use instead of desk phones. MiCollab is an application used on a mobile device or computer that allows users to make and answer calls using a UC San Diego phone number. The MiCollab Client application provides a suite of advanced communication features to provide you full control of your communication experience whether you are in the office or working remotely.

MiCollab Client enables you to:

  • Control your university phone extension from your desktop, laptop or mobile device—make calls, answer calls, and invoke mid-call features.
  • Control your Dynamic Status to direct calls to wherever you are, at any time of the day.
  • Review your voicemails.
  • CSR ORDER FORM

Calling Emergency Services With MiCollab

Calling 911 from the web browser or MiCollab app on your computer is highly discouraged, as the softphone will not be able to accurately report your location to emergency responders. If doing so is your only option, be prepared to verbally report/describe your precise location to the dispatcher when calling. Calling 911 from your cell phone or landline is the best option; both methods will allow for quicker location accuracy.

For more information, contact the IT Services Customer Service Support Team at (858) 534-4277. 

For troubleshooting, contact the ITS Service Desk, (858) 246-4357 or ext. 6-HELP.