Last Updated: January 28, 2022 4:09:06 PM PST
MiCollab is a softphone service that departments can choose to use instead of desk phones. MiCollab is an application used on a mobile device or computer that allows users to make and answer calls using a UC San Diego phone number. The MiCollab Client application provides a suite of advanced communication features to provide you full control of your communication experience whether you are in the office or working remotely.
MiCollab Client enables you to:
- Control your university phone extension from your desktop, laptop or mobile device—make calls, answer calls, and invoke mid-call features
- Control your Dynamic Status to direct calls to wherever you are, at any time of the day
- Review your voicemails
Order MiCollab through the Customer Service Request (CSR) order form.
Calling Emergency Services With MiCollab
Calling 911 from your cell phone or landline is the best option; both methods will allow for quicker location accuracy.
Calling 911 from the web browser or MiCollab app on your computer is highly discouraged, as the softphone will not be able to accurately report your location to emergency responders. If doing so is your only option, be prepared to verbally report/describe your precise location to the dispatcher when calling.
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IT Services Supported features for MiCollab
Can I use all MiCollab features?
Although MiCollab has many features available, IT Services is only supporting the voice related features.
Features such as Audio, Web, and Video conferences, and the contacts database are not disabled in the UC San Diego's MiCollab deployment. However, these features are not integrated with any other systems, including the campus phone system.
Use of these features are at your own risk, and not supported by ITS staff.
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FAQ's and Additional Information
Which devices are MiCollab clients available on?
MiCollab Client is available on the following devices:
- MiCollab for PC Client—Windows 7 and Windows 10
- MiCollab MAC Desktop Client—Macintosh®
- MiCollab Web Client—Internet Explorer®, Google Chrome™, and Mozilla® Firefox®
- MiCollab for Mobile Client—Android®, iPhone™, and Windows Mobile Client
For service on multiple devices, additional license fees apply.
Can I use both MiCollab and a desk phone?
YES! You can keep your desk phone and also use MiCollab for maximum flexibility wherever you're working at the moment.
If you would like to use both MiCollab and your desk phone, MiCollab will use your primary campus number. You will need to request a secondary number for your desk phone.
Request phone/MiCollab service by filling out a Customer Service Request (CSR).
Can I switch back to a desk phone if I return to campus or no longer need MiCollab?
Yes, you can switch back to a desk phone. However, switching back to a desk phone will require you to submit a
Customer Service Request (CSR) and pay to reestablish your desk phone.
Will I be able to use MiCollab to contact 911 (or another emergency service number)?
NO! Softphones are portable and can be used on multiple devices. During a 911 emergency call, your location would not automatically be available as it is with a landline or cell phone. Because of this, it may result in an emergency responder sent to the wrong location.
Do Not use the MiCollab computer app (or web browser) for calling 911.
Call 911 from your cell phone or landline. Doing so will quickly provide emergency responders with your precise location.
If you are not near a landline or cellphone and must use MiCollab on your computer to call for emergency services, inform the dispatcher of your EXACT LOCATION (i.e., UCSD campus, Building name is CUB, first office to the right inside the entrance).
Can MiCollab be used for both on and off-campus use?
YES! You can keep your desk phone and also use MiCollab for maximum flexibility wherever you're working at the moment. To use MiCollab on your mobile phone on or off-campus, you will need an internet connection (either via WiFi or cellular data). You don't need to do anything else to use MiCollab on your mobile phone.
From your computer:
- Open the MiCollab app (or web client) and go to Settings General
- Make sure the Teleworker option is toggled on. This should be enabled by default.
Are headsets required for PC use?
Although many computers have adequate speakers and microphones that can be used instead of a headset, the audio quality is typically best when using a wired headset with a noise-canceling microphone (especially in noisy environments). Read more about headsets.
Are Headsets included with MiCollab?
Headsets are not included with the installation of MiCollab.
What headset is recommended?
Any headset/microphone compatible with your device (computer, mobile phone, etc) should work with MiCollab. Although MiCollab has no special requirements, we recommend wired headsets with noise-canceling microphones for the best reliability and audio quality.
How much does MiCollab Cost?
- New user (No campus phone): Onetime Installation fee of $11.00, and $4.75 p/month
- Existing user (with campus phone): Onetime installation fee of $99.00 to covert from physical phone user to MiCollab only, plus $4.75 p/month
- Existing user keeping a desk phone:
- One time installation fee of $11.00, and $4.75 p/month
- A one time software fee for a secondary desk phone number of $11.00
- Desk phone monthly fees. (MiCollab will use your primary campus number. Therefore, a secondary phone number is required to keep the desk phone.)
Is there a user guide?
Do you have any video training available?
What if I still have questions?
Please contact the IT Services Customer Service team at (858) 534-4277.
How do I order MiCollab?