Last Updated: November 26, 2024 3:07:45 PM PST
MiCollab is a softphone service that departments can choose to use instead of desk phones. MiCollab is an application used on a mobile device or computer that allows users to make and answer calls using a UC San Diego phone number. The MiCollab Client application provides a suite of advanced communication features to provide you full control of your communication experience whether you are in the office or working remotely.
MiCollab Client enables you to:
- Control your university phone extension from your desktop, laptop or mobile device—make calls, answer calls, and invoke mid-call features
- Control your Dynamic Status to direct calls to wherever you are, at any time of the day
- Review your voicemails
Order MiCollab through the Customer Service Request (CSR) order form.
Calling Emergency Services With MiCollab
Calling 911 from your cell phone or landline is the best option; both methods will allow for quicker location accuracy.
Calling 911 from the web browser or MiCollab app on your computer is highly discouraged, as the softphone will not be able to accurately report your location to emergency responders. If doing so is your only option, be prepared to verbally report/describe your precise location to the dispatcher when calling.
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IT Services Supported features for MiCollab
Can I use all MiCollab features?
Although MiCollab has many features available, IT Services is only supporting the voice related features.
Features such as Audio, Web, and Video conferences, and the contacts database are not disabled in the UC San Diego's MiCollab deployment. However, these features are not integrated with any other systems, including the campus phone system.
Use of these features are at your own risk, and not supported by ITS staff.
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FAQ's and Additional Information
Which devices are MiCollab clients available on?
MiCollab Client is available on the following devices:
- MiCollab for PC Client—Windows 7 and Windows 10
- MiCollab MAC Desktop Client—Macintosh®
- MiCollab Web Client—Internet Explorer®, Google Chrome™, and Mozilla® Firefox®
- MiCollab for Mobile Client—Android®, iPhone™, and Windows Mobile Client
For service on multiple devices, additional license fees apply.
Can I switch back to a desk phone if I return to campus or no longer need MiCollab?
Yes, you can switch back to a desk phone. However, switching back to a desk phone will require you to submit a
Customer Service Request (CSR) and pay to reestablish your desk phone.
Will I be able to use MiCollab to contact 911 (or another emergency service number)?
NO! Softphones are portable and can be used on multiple devices. During a 911 emergency call, your location would not automatically be available as it is with a landline or cell phone. Because of this, it may result in an emergency responder sent to the wrong location.
Do Not use the MiCollab computer app (or web browser) for calling 911.
Call 911 from your cell phone or landline. Doing so will quickly provide emergency responders with your precise location.
If you are not near a landline or cellphone and must use MiCollab on your computer to call for emergency services, inform the dispatcher of your EXACT LOCATION (i.e., UCSD campus, Building name is CUB, first office to the right inside the entrance).
Are headsets required for PC use?
Although many computers have adequate speakers and microphones that can be used instead of a headset, the audio quality is typically best when using a wired headset with a noise-canceling microphone (especially in noisy environments). Read more about headsets.
Are Headsets included with MiCollab?
Headsets are not included with the installation of MiCollab.
What headset is recommended?
Any headset/microphone compatible with your device (computer, mobile phone, etc) should work with MiCollab. Although MiCollab has no special requirements, we recommend wired headsets with noise-canceling microphones for the best reliability and audio quality.
How much does MiCollab Cost?
- New user (No campus phone): One-time Installation fee of $20.00, and $4.75 p/month
- Existing user (with campus phone): To convert an existing number from a physical phone to a Softphone is $169 for the 1st phone and $136 for each additional phone converted at the same time.
- Existing user keeping a desk phone:
- One-time installation fee of $20.00, and $4.75 p/month for MiCollab
- A one-time software fee for a replacement desk phone number of $20.00
- Desk phone monthly fees. (MiCollab will use your primary campus number. Therefore, a secondary phone number is required to keep the desk phone.)
Is there a user guide?
Do you have any video training available?
What if I still have questions?
Please contact the IT Services Customer Service team at (858) 534-4277.
How do I order MiCollab?
Submit your request via ITS Telecom Customer Service Request Form
Please have the following information available prior to submitting the customer service request (CSR).
· Name
· Email
· Campus Phone Number (Optional to convert users current campus phone number to MiCollab or be issued a new campus phone to use for MiCollab)
· Please designate device type (Windows, MacOS, iPhone, Android)
· MAC address of device you plan to use the application on (insert hyperlink to MAC address instructions on Blink)
How to find your MAC address
Windows
1. Click Start > Control Panel > Network and Internet > Network and Sharing Center.
2. Click the network you would like to view the MAC address for.
3. Click Details.
4. The MAC address is listed under the Physical Address heading.
MacBook
1. Click the Apple icon in the top left corner.
2. Select System Preferences.
3. Select Network.
4. Click Advanced in the bottom right corner.
5. Your MAC address should be displayed as MAC Address.
1. Open the Settings app.
2. Select General.
3. Select About.
4. Scroll down and note Wi-Fi Address.
5. The Wi-Fi address is your Mac address.
Android
1. Go to Settings.
2. Scroll down to the bottom of settings and tap About phone.
3. Tap Status or Hardware information (depending on your model)
4. Your MAC address will be displayed under Wi-Fi MAC address.
Can MiCollab be used for both on and off-campus use?
YES! You can keep your desk phone and also use MiCollab for maximum flexibility wherever you're working at the moment. To use MiCollab on your mobile phone on or off-campus, you will need an internet connection (either via WiFi or cellular data). You don't need to do anything else to use MiCollab on your mobile phone.
From your computer:
· Open the MiCollab app (or web client) and go to Settings General
· Make sure the Teleworker option is toggled on. This should be enabled by default
(Note: If you want to have MiCollab on multiple devices, additional fees will apply.)
How do I make a call?
From the MiCollab application select the phone tab
· Then click on the voicemail tab
· The user name is your 5-digit extension (for example 858-534-1111 would be 41111)
· The security code is your pin (for initial setup the pin is 8286)
How do I access voicemail?
How do I access voicemail?
- From the MiCollab application select the phone tab
- Then click on the voicemail tab
- The user name is your 5-digit extension (for example 858-534-1111 would be 41111)
- The security code is your pin (for initial setup the pin is 8286)