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How to Use Call Diversion

Learn how to divert your incoming calls to an alternate phone number or to voice mail.

Note: This feature must be programmed by ACT. To place an order for call diversion, submit a Customer Service Request (CSR).

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1. Use the no-answer feature.

How it works: If your phone isn't answered after about four rings (14 seconds), the call will be diverted to an alternate phone number or to voice mail.

  • To activate:
    1. Lift the handset.
    2. Press * 2 1 #
    3. Listen for an interrupted dial tone
    4. Replace the handset.
  • To cancel:
    1. Lift the handset.
    2. Press # 2 1 #
    3. Listen for a normal dial tone.
    4. Replace the handset.

2. Use the busy feature.

How it works: If your phone is busy, other incoming calls will be diverted to the alternate phone number or to voice mail.

  • To activate:
    1. Lift the handset.
    2. Press * 2 2 #
    3. Listen for an interrupted dial tone.
    4. Replace the handset.
  • To cancel:
    1. Lift the handset.
    2. Press # 2 2 #
    3. Listen for a normal dial tone.
    4. Replace the handset.

3. Use the no-answer and busy features.

How it works: The no-answer and busy diversions work together to divert calls if your phone is either unanswered or busy.
  • To activate:
    1. Lift the handset.
    2. Press * 2 1 #
    3. Listen for an interrupted dial tone.
    4. Press Clear.
    5. Press * 2 2 #
    6. Listen for an interrupted dial tone.
    7. Replace the handset.
  • To cancel:
    1. Lift the handset.
    2. Press # 2 1 #
    3. Listen for a normal dial tone.
    4. Press Clear.
    5. Press # 2 2 #
    6. Listen for a normal dial tone.
    7. Replace the handset.

4. Use the all-calls feature.

How it works: The all-calls feature diverts all your calls immediately to the alternate phone number or to voice mail; your phone will not ring.
  • To activate:
    1. Lift the handset.
    2. Press * 2 #
    3. Listen for an interrupted dial tone.
    4. Replace the handset.
  • To cancel:
    1. Lift the handset.
    2. Press # 2 #
    3. Listen for a normal dial tone.
    4. Replace the handset.

5. Use the no-diversion feature.

How it works: This feature stops your phone from diverting calls by canceling the no-answer and busy diversions.
  • Follow the "To cancel" steps in steps 1 and 2 above.

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