How to Use Call Diversion
Last Updated: June 2, 2017 12:24:39 PM PDT
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Learn how to divert your incoming calls to an alternate phone number or to voice mail.
Note: This feature must be programmed by ACT. To place an order for call diversion, submit a Customer Service Request (CSR).
1. Use the no-answer feature.
How it works: If your phone isn't answered after about four rings (14 seconds), the call will be diverted to an alternate phone number or to voice mail.
- To activate:
- Lift the handset.
- Press * 2 1 #
- Listen for an interrupted dial tone
- Replace the handset.
- To cancel:
- Lift the handset.
- Press # 2 1 #
- Listen for a normal dial tone.
- Replace the handset.
2. Use the busy feature.
How it works: If your phone is busy, other incoming calls will be diverted to the alternate phone number or to voice mail.
- To activate:
- Lift the handset.
- Press * 2 2 #
- Listen for an interrupted dial tone.
- Replace the handset.
- To cancel:
- Lift the handset.
- Press # 2 2 #
- Listen for a normal dial tone.
- Replace the handset.
3. Use the no-answer and busy features.
How it works: The no-answer and busy diversions work together to divert calls if your phone is either unanswered or busy.
- To activate:
- Lift the handset.
- Press * 2 1 #
- Listen for an interrupted dial tone.
- Press Clear.
- Press * 2 2 #
- Listen for an interrupted dial tone.
- Replace the handset.
- To cancel:
- Lift the handset.
- Press # 2 1 #
- Listen for a normal dial tone.
- Press Clear.
- Press # 2 2 #
- Listen for a normal dial tone.
- Replace the handset.
4. Use the all-calls feature.
How it works: The all-calls feature diverts all your calls immediately to the alternate phone number or to voice mail; your phone will not ring.
- To activate:
- Lift the handset.
- Press * 2 #
- Listen for an interrupted dial tone.
- Replace the handset.
- To cancel:
- Lift the handset.
- Press # 2 #
- Listen for a normal dial tone.
- Replace the handset.
5. Use the no-diversion feature.
How it works: This feature stops your phone from diverting calls by canceling the no-answer and busy diversions.
- Follow the "To cancel" steps in steps 1 and 2 above.
For more information, contact the ITS Service Desk, (858) 246-4357 or ext. 6-HELP.