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How to Accept a Second Call

This feature allows you to receive a second call while on the telephone with a previous call.

Note: The information on this page is generally applicable to most phone models at UCSD. You may need to check specific information about your phone and the features available to you.

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1. To activate the accept-a-second-call feature, follow these steps.

  • Press the accept second call button. The red lamp will be on.
  • The first call will ring on Access 1, and the second call will ring on Access 2.

2. To deactivate the accept-a-second-call feature, follow these steps.

  • Press the accept second call button. The red lamp will be off.
  • Access 2 will not accept a call.

3. If you're having problems with the accept-a-second-call feature, check these steps.

  • Make sure that your accept second call button has not been accidentally deactivated.
  • Find out if a call diversion has been programmed on your telephone. If so, this feature will apply to both Access 1 and Access 2, preventing use of the accept-a-second-call feature.
  • You must answer the second call within three or four rings; otherwise, it will divert to voice mail.
  • If a third call comes in while both Access 1 and Access 2 are being used, the third call will automatically divert to voice mail.
  • When you make an outgoing call, place it on Access 1 so Access 2 will be available for the accept-a-second-call feature.

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