How to Use Directed Call Pickup

Last Updated: June 2, 2017 12:25:12 PM PDT

Learn about directed call pickup, a feature that lets you answer another person's telephone without leaving your desk.

Note: The information on this page is generally applicable to most phone models at UCSD. You may need to check specific information about your phone and the features available to you.

1. Follow this procedure to answer another person's phone at your desk.

Dial the number of the ringing phone.
Wait for the busy signal.
Press 8.

Note: Directed call pickup will not work if the ringing phone has a busy diversion. (You must hear a busy signal to retrieve the call).

For more information, contact the ITS Service Desk, (858) 246-4357 or ext. 6-HELP.