Kaltura Capture Recordings Won't Upload

Try the simplest approach before diving into more complicated solutions by leveraging Kaltura Capture's "re-upload" feature. You may want to reboot your computer before you try, just to make sure your computer has a "fresh start," so to speak.

1. Open Kaltura Capture.
2. Click "Manage" below the Kaltura logo on the right side of the application.

3. Ensure that the folder icon is selected on the left side of the window. Locate the video you want to re-upload, and click the "Re-Upload" button. Be sure not to close Kaltura Capture until the upload has completed.

Make sure that Kaltura Capture is fully updated.

1. Visit https://knowledge.kaltura.com/help/kaltura-capture-release-notes. Take note of the latest version of Kaltura Capture.
2. Launch Kaltura Capture.
3. Click "Manage" on the right side of the application bar.
4. Click the little "i" on the left side of the window.
5. Note what version of Kaltura Capture you're running. If your version of Kaltura Capture is older than the current version (i.e. a lower number), you should install a newer version. Follow the additional steps below.
6. Within Canvas, click "My Media" in the left navigation.
7. Click the "Add New" button near the top-right of the screen and select "Kaltura Capture."

Kaltura Capture is an offline application until you finish your recording and elect to upload it to the cloud. Presumably, your internet speeds shouldn't play a strong role in getting your recordings into Canvas. (That is, even if it's slow, it should make it there eventually.)

That said, we generally recommend that you have upload speeds of at least 1 mbps (1 megabit per second, or about 125 kilobytes per second). If you have a long recording and slow internet speeds, it's possible that your connection will time out. Try searching for a bandwidth speed test online and see what kind of upload speeds you have. If they're particularly slow, try to upload your videos on a network with faster speeds; going to campus might be a good option.

If you experience the same issues, or if you have robust bandwidth, review our other possible solutions.

[Thanks to Melinda Kraft for her adapted tutorial below.]

You may encounter the issue that you are unable to find your Kaltura Capture recording in your Canvas course, and for some reason the recording isn't available with the application to re-upload using Kaltura Capture. Luckily, the application stores files on your computer as a backup, which won't disappear until you delete them yourself. These instructions will walk you through how to locate and manually upload these files.

Note that the instructions below are for advanced users only and should only be followed if you have few options available to you. That said, it is handy to know where your recording files are located.

How to Find Kaltura Capture Video Files on Your Computer

How to Force Kaltura Capture to Re-Upload (Multiple Files)

This technique is necessary if multiple video files are necessary for the educational content of the video. If you want or need your video to have multiple streams (e.g. your video and your screen capture simultaneously), and if you're unable to locate your recording in the "Manage" section of the Kaltura Capture application, the instructions below are what you should do.

1. Shut down the Kaltura Capture application on your computer.
   • Windows: locate the Kaltura Capture icon in the system tray (where the clock is) by right-clicking the application icon and choosing "Quit." 
   • Mac: right click the application in the system toolbar and choose Quit.
2. Locate the .json file with the timestamp that closely corresponds with the two source recording (see the steps above). Note that the timestamp may not exactly match the time and date of the recordings, though it should be close.
3. Make a copy of the .json file just in case. Do this by copying the file and pasting it on your desktop.
4. Open the original .json file with a text editor.
   • Windows: Open Notepad on your computer. Click File > Open, and select the file from your "Recordings" folder. (You can see the file path in the instructions above.)
   • Mac: Open TextEdit on your computer. Click File > Open, and select the file from your "Recordings" folder. (You can see the file path in the instructions above.)
5. Search for the word “uploadstatus” within the code. You should see a line that reads roughly as follows:
   “uploadStatus”: “uploaded”,
6. Replace the word "uploaded" with “manual" and be sure not to delete the quotation marks - just replace the word within.
7. Delete the comma at the end of the line. The line of code should now look like this:
   "uploadStatus": "manual"
8. Delete all the remaining lines after this one, except the last line with a closing curly brace: “}”

9. Save the file.
10. Relaunch Kaltura Capture.
11. In the recorder that opens, click "Manage" below the Kaltura logo on the right.
12. In the window that opens, scroll the list to locate the recording you just prepared by editing the .json file. It should have an active "Upload" button next to it.

13. Click the "Upload" button. Be sure to wait until the upload has completed before you close Kaltura Capture.

Your video should now show up in "My Media" within Canvas. Note that it will need to process for a little while. When the processing is done, we recommend that you watch the video to ensure it looks the way you want it to.