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Zoom Recordings Not Appearing in “My Media”

What to do if your Zoom cloud recordings haven’t made their way to Kaltura in a long time.

Problem: Your Zoom cloud recording isn't in "My Media." Despite waiting a long time after the completion of your recording (say, more than 3 hours), it's still not in Kaltura.


Download the video from the Zoom cloud and upload it to Kaltura manually.

Don't Publish Zoom Links

Within the "Zoom LTI PRO" section of Canvas you may have seen an option to publish a link to a Zoom meeting. We don't recommend this approach. Many students have run into problems trying to access the Zoom videos this way. The best approach is the manual download/upload method described in the drawer below.

How to Upload Your Zoom Recording Manually to Kaltura

If you want your video to be available in Kaltura as soon as possible and it hasn't arrived yet from Zoom, you can always download the recording directly from Zoom and then upload it manually to Kaltura.

  1. Within your browser, go to and sign in using your active directory credentials.
  2. Click "Recordings" in the left navigation.
  3. Find the row that contains the Zoom session you want, and click on its name/title.
  4. Find the layout you want to download (e.g. "Shared screen with speaker view"), hover your mouse over its row, and click the downward arrow to download the video to your computer.
A screenshot of the download icon for a Zoom recording.
  1. Within Canvas, enter any of your courses and click "My Media" in the left navigation that appears.
  2. Click "Add New" near the top, and select "Media Upload."
  3. Select the file you want to upload.
  4. Enter any information you want about the video, and once the file is uploaded, click "Save."
  5. Navigate back to "My Media" and wait for the processing to complete.

If you Have Poor Bandwidth / Data Caps

There are several advantages of the Kaltura-Zoom integration:

  1. You don't have to manually transfer recordings from Zoom to Kaltura
  2. While Zoom recordings are automatically deleted from the cloud after 30 days, your files in Kaltura exist there in perpetuity
  3. Zoom sessions that are recorded with multiple layouts (e.g. screen share with gallery view, screen share only, etc.) are combined into one multi-stream Kaltura recording

While the rare failure of the Kaltura-Zoom integration is frustrating, slow internet speeds or monthly data caps enforced by your ISP may make downloading and uploading your Zoom recordings infeasible. If this applies to you, reach out to and we'll help! When you reach out, please provide the following information:

  • your UCSD username
  • the title of your Zoom meeting
  • the date and time when your Zoom recording started
  • the Zoom Meeting ID (if possible)
Have additional questions about video? Contact Multimedia Services at