Troubleshooting
Last Updated: February 8, 2021 3:13:46 PM PST
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Read below to find solutions to common issues with your videos in Canvas and Kaltura Capture.
Videos in Canvas
- "Access denied" or requests for authorization
- Can't delete media from "My Media"
- Published media not showing up in the Media Gallery
- Video is stuck processing
- Alternatives to using Kaltura to store and deliver videos
- Zoom videos missing from Kaltura
Kaltura Capture
- Kaltura Capture recording won't upload
- Kaltura Capture recording has audio and video out of sync
- "Screen area" recordings have black bars
Need additional help with videos? Contact the Multimedia Services team at kaltura@ucsd.edu.