Skip to main content

System Status: 

Help If Locked Out of Two-Step Login

Learn what to do if your device isn't available or you find yourself locked out.

Common Issues and Solutions

Issue Solution
I can't access systems or the VPN with two-step login because I forgot my device or it's otherwise unavailable.  Contact Service Desk by phone or visit the walk-up desk at AP&M to receive a bypass code. To receive a bypass code you must call or visit in person and will be required to verify your identity. 
I'm locked out because of too many failed two-step login attempts. 

Your account auto-unlocks after 10 minutes. For immediate access, use any method to contact the Service Desk.

A lockout occurs after 10 consecutive failed login attempts. Common lockout causes are attempts that are ignored, actively denied, or incorrectly entered; or if Duo is attempting to send a push notification to a phone with no app installed.

How to Contact the Service Desk for Two-Step Login Help

  • Submit a ticket online at
  • Email
  • Phone: Call (858) 246-4357
    • Classes in session:
      • Monday through Friday: 7 a.m. – 10 p.m.
      • Saturday and Sunday, noon - 3 p.m.
    • Classes not in session: 
      • Monday through Friday: 7 a.m. - 7 p.m. 
      • No weekend hours
  • Visit walk up desk at AP&M building, room 1313 (8 a.m. - 4:30 p.m. Monday - Friday) 

After Hours Help 

For assistance outside normal business hours, call the Service Desk at (858) 246-4357, then choose option #3, which specifically references issues with two-step login.  

For assistance, contact or 858-246-4357.