Help If Locked Out of Two-Step Login
Last Updated: October 14, 2022 3:55:55 PM PDT
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Learn what to do if your device isn't available or you find yourself locked out.
Common Issues and Solutions
| Issue | Solution |
|---|---|
| I can't access systems or the VPN with two-step login because I forgot my device or it's otherwise unavailable. | Contact Service Desk by phone or visit the walk-up desk at AP&M to receive a bypass code. To receive a bypass code you must call or visit in person and will be required to verify your identity. |
| I'm locked out because of too many failed two-step login attempts. |
Your account auto-unlocks after 10 minutes. For immediate access, use any method to contact the Service Desk. A lockout occurs after 10 consecutive failed login attempts. Common lockout causes are attempts that are ignored, actively denied, or incorrectly entered; or if Duo is attempting to send a push notification to a phone with no app installed. |
How to Contact the Service Desk for Two-Step Login Help
- Submit a ticket online at servicedesk.ucsd.edu
- Email servicedesk@ucsd.edu
- Phone: Call (858) 246-4357
- Classes in session:
- Monday through Friday: 7 a.m. – 10 p.m.
- Saturday and Sunday, noon - 3 p.m.
- Classes not in session:
- Monday through Friday: 7 a.m. - 7 p.m.
- No weekend hours
- Classes in session:
- Visit walk up desk at AP&M building, room 1313 (8 a.m. - 4:30 p.m. Monday - Friday)
After Hours Help
For assistance outside normal business hours, call the Service Desk at (858) 246-4357, then choose option #3, which specifically references issues with two-step login.