UC Learning Center: Frequently Asked Questions
Last Updated: August 29, 2024 11:54:40 AM PDT
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Expand section Registration and Activities
Why won’t my online course launch?
For online activities to launch pop-up blockers must be turned off. See our guide on disabling pop-up blockers. (PDF)
Can I cancel training I have registered for?
Yes.
You have access to cancel registrations (unless you have passed the cancellation deadline).
For instructions on canceling an activity, see our Learner Guide.
How do I retake online training to renew my certification?
Search for the online course you need to recertify in, then retake the class by clicking the Start button. If you have taken the course previously a message will appear asking if you wish to review or retake the training, you must select “retake” if you wish to get credit for completing the course.
For instructions on retaking an activity, see our Learner Guide.
How do I pay for learning activities with a fee?
For courses where there is a fee, you can pay by departmental recharge upon registration using the Oracle PPM payment method. The Project and Task numbers are required.
For more information see the Registration information in our Learner Guide.
When will a charge be processed if there is a fee for a learning activity?
All payments will be processed after the activity takes place.
How can my department/ organization add learning activities to the UC Learning Center?
Visit UC Learning Center: Activities to learn about activities offered through the UC Learning Center.
Why does the system look so different?
The UC Learning Center is updated every quarter to provide improved functionality to learners, instructors, managers, and system administrators.
If you need assistance navigating the updated site, refer to our user guides:
Expand section Logging in
I am a new employee. When I try to login, why can't the system locate my user account?
New employees become active in the UC Learning Center between 24-48 hours after becoming active in UCPath (depending on the time added).
Before logging in new employees will need to have set up their Business Systems (Single Sign-On) access.
I don’t remember my username is. What do I do?
Your username is the same Single Sign-On username used for other systems at UC San Diego such as email and My TritonLink. If you do not remember your username, follow the appropriate link:
I don’t remember my password. What do I do?
Your password is the same password used for other systems at UC San Diego such as email and My TritonLink. If you do not remember your password, follow the appropriate link:
Expand section Web Browsers and Compatibility
I cannot view the content on an e-course, how do I enable Flash Player to view the content?
Adobe Flash Player support ended on December 31, 2020. Courses that ran on Adobe Flash are no longer available through the UC Learning Center.
How do I disable my pop-up blocker so that I may launch an e-course?
In order to launch online courses within the UC Learning Center all pop-up blockers must be turned off. This guide linked below will walk you through disabling pop-up blockers in four common browsers and toolbars.
Expand section Reports and Records
Where are my training records?
You will find training that you have completed through the UC Learning Center in your training transcript.
For instructions on accessing your transcript review the transcript information in our Learner Guide.
Can I print out a transcript of learning activities I’ve completed?
Yes.
You have access to review and print out your transcript at any time.
For instructions on accessing your transcript review the transcript information in our Learner Guide.
As a manager can I view the direct reports of my direct reports?
You can only view your direct reports but if your role requires additional access, please submit a ticket via the Services & Support site (login required).
For more information see our Manager Guide.
UC San Diego campus users, contact us via the Employee Center (login required)
UC San Diego Health users, submit a request with the Health HR website (login required)
UC San Diego Health users, submit a request with the Health HR website (login required)
Notice: The information on this page summarizes provisions of university policies and/or collective bargaining agreements. Refer to the Personnel Policies for Staff Members (PPSM) and local implementing procedures or applicable collective bargaining agreement for full text of referenced information.