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Common Issues with Online Courses

Learn more about common issues with online courses available through the UC Learning Center. Locate the course that is causing issues below and the relevant issues with that course.

If the issue is not listed below or if you have additional questions, please submit a support request at

UC Preventing Harassment and Discrimination 

I cannot move past the page where I select the state laws.


I am not able to proceed to the next page in this course once I arrive at the page requesting that I select my state to view the state laws.


When you click on "California" in the "View your state laws" section you are taken from the course to a new window. Once you read those state laws you have to navigate back to the course in a separate window. To do that, you need to hover over your browser icon on your desktop's taskbar as shown in the screenshot below and select the correct window. Alternatively, Windows users can press Alt+Tab on their keyboard to toggle between open windows. After navigating back to the original course window then you'll see the "Next" button is available to select to allow you to move forward. Please see the screenshot below for reference.

Preventing Harassment and Discrimination Course Player

The UC Learning Center did not record my course completion.

For some users, the course completion is not showing in UC Learning Center.  The system administrators are working to update the course completion information in the UC Learning Center. 

If you recently completed the UC Preventing Harassment and Discrimination training and the course completion is not showing in UC Learning Center, please check back on the course completion status after January 4, 2023. If the completion is not showing up by then, submit a request to

The UC Learning Center shows that I have previously completed this training, do I need to do it again?

The UC Preventing Harassment and Discrimination training is required to be taken every two years. For more information on Compliance and Required Training, visit this link:

If you received a notification indicating that you have been assigned this course, that the course is about to expire, or that it is overdue; your certificate has expired (or is about to expire) and you are required to retake this course to renew your certification. 

To retake the course, click on the START button and you will be able to go through the course content and receive an updated certificate of completion. 

I was assigned the wrong version of this course.

The UC Learning Center assigns courses based on job information reported by UCPath. Faculty, supervisors, managers, MSP roles, and those with a "Special Training Required" code in UCPath must complete the longer faculty, supervisor, and MSP version of the course. Please check in with your department's HR person to ensure that your employee profile in UCPath is up to date. If any changes are made on your UCPath profile, please allow 2-3 days for this information to be reflected in the UC Learning Center and at that time you will be assigned the appropriate version of this course.
UC San Diego campus users, contact us via Services & Support (login required)
UC San Diego Health users, submit a request with the Health HR website (login required)