Request Service

Campus customers can request building alterations, repairs, maintenance, cleaning, landscape, sign fabrication services, or special refuse pickups through Facilities Management.

Campus customers can request building alterations, repairs, maintenance, cleaning, landscape, sign fabrication services or special refuse pickups by phone or online.

Maintenance and repairs in other areas:

• Housing and Dining facilities, (858) 534-2600
• Hillcrest Medical Center Facilities Engineering, (619) 543-6454
• Thornton Hospital Facilities Engineering, (858) 657-6400

Urgent Requests

Facilities Management provides 24/7 emergency response for security issues involving broken glass or door hardware.

• From 7:30 a.m. to 4 p.m. weekdays, call the Customer Relations help desk, (858) 534-2930.
• After business hours, call (858) 534-2930, and your call will be forwarded to a voice-messaging system and you will be instructed to dial “03” to forward your call to the Central Utilities Plant for immediate response. Be prepared to provide detailed information so the plant operator can assess the situation.

Non-Urgent Requests

To request building alterations, repairs, maintenance, cleaning, sign fabrication services, key/lock changes or event support services (e.g., additional waste/recycling containers, bollards unlocked or irrigation turned off), complete an online work request:

• Faculty and staff: Visit the FM customer portal. Note: To access this system, you must be using a computer on the campus network or VPN. Please do not use "Describe the Issue" option in the Customer Portal. 
  • Login using your Single Sign-On account.
  • Follow the steps to submit your request. (Watch the Service Request Training Video.)
• Students: Contact the Customer Relations help desk or (858) 534-2930, 7:30 a.m. to 4 p.m. weekdays.

Work Order Status and Billing

• To check the status of a telephone service request, contact the Customer Relations help desk, (858) 534-2930.
• For online service requests, login to the FM customer portal. To access this system, you must be using a computer on the campus network or VPN. From your list of work orders on the main page, you can:
  • Check the status of a work request
  • Send and receive messages
  • View billing information