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System Status: 

Phone Doesn't Ring

If your phone doesn't ring, use this checklist to help solve the problem.

Check your ring options.

  • The setting for a normal ring is 1. For directions on how to set your phone for a normal ring, locate the photo of your phone model, then link to the dialing instructions for that model.

Confirm the volume control switch setting.

  • The volume control switch should be on its highest setting. This switch is usually located on the side of the phone.

Look at the program button.

  • The button should not be lit.

Test for call forwarding.

  • If you have an analog phone, pick up the handset and press # 2 #.
  • If you have a digital phone, leave the handset in the carrier and press # 2 #. You will hear 3 short beeps. This tells you that your calls were being forwarded and you have canceled the feature.
For more information, contact the ITS Service Desk, (858) 246-4357 or ext. 6-HELP.