Callers Can't Hear Me

Last Updated: June 2, 2017 12:08:42 PM PDT

If you answer your desk phone and the caller can't hear you, check this page for possible solutions to the problem.

Check the mute button.

If the mute feature is activated during a call, the caller won't be able to hear you.

Check the handset cord.

If the handset cord is not securely plugged in at both ends, you won't be able to hear callers.

Check the wall jack.

The phone line must be plugged into a voice or phone jack. You won't be able to hear callers if your phone is plugged into a data jack.

For more information, contact the ITS Service Desk, (858) 246-4357 or ext. 6-HELP.