Student Receivables Roles & Responsibilities

Managing student receivables is a shared responsibility between campus departments and Student Financial Solutions (SFS). Clear coordination ensures accurate billing, timely collections, and a positive student experience.

Department Responsibilities: 

• Billing Accuracy
  • Entering correct student PIDs, amounts, and charge details.
  • Reviewing accounts regularly to ensure charges were applied correctly.
• Monitoring Payments
  • Tracking payments and resolving discrepancies.
  • Depositing payments promptly.
• Handling Exceptions
  • Canceling or reversing charges when necessary.
• Office of Record
  • Maintain accurate transaction records and respond to customer inquiries.
• Timely Communication
  • Coordinating with SFS if you need assistance with collections or account corrections.
  • Ensuring clear instructions and guidance are given to customers.

Student Financial Solutions (SFS) Responsibilities: 

• System Administration
  • Maintaining ISIS AR and TritonPay systems for billing and payment processing.
• Collections Management
  • Monitor overdue accounts and applying holds.
  • Coordinating with external collection agencies when needed.
• Customer Service
  • Responding to student inquiries related to AR balances and payment options.
  • Providing support to departments on receivable-related issues.
• Compliance & Reporting
  • Ensuring UC and federal policies related to student billing are followed.
  • Generating reports and statements as needed.

Collaboration Is Key

• Reduce billing errors
• Speed up collections
• Support students through transparent communication