Troubleshooting Your ISIS Accounts Receivable

If a payment was posted incorrectly in ISIS AR, contact the Cashiers Team with the following details:

• Where the payment was posted
• Where it should have been posted in ISIS AR

Prevent Future Posting Errors

If you receive an AR payment directly:

• Review the payment
  • Identify the correct destination in ISIS AR
• Complete the required deposit form
  • Use the Cashiers AR Deposits (Central Cashier Deposit Advice form, Excel)
  • Include both the invoice number and the personal identification (PID) number.
• Submit payment and form
  • Send both to the TritonPay Office for correct processing in ISIS.

1. The Cashiers Team:
   • Creates an ISIS AR account for the payer.
   • Posts a charge for the original check amount + $25 returned check fee.
   • Issues a provisional credit to your general ledger account.
2. The Account Holder:
   • Must send a replacement payment (including the $25 fee) to the TritonPay office.

• Deposit the check through the Cashiers Office requesting the payment be posted to the newly created AR account.
• Do not redeposit the check into your general ledger account.

Use the Accounts Receivable Management Tools to reconcile your ledger.