Receiving and Distribution

Last Updated: May 25, 2023 1:50:50 PM PDT

The Receiving and Distribution department handles packages and USPS Campus mail.

Alert

As part of the Triton Addressing Initiative, campus has been updated to include physical street addresses for every building on campus. This, combined with new road signage, is intended to better serve as wayfinding addresses for emergency services and micro mobility navigation.

Despite this change, UC San Diego leadership is asking you to continue to use the below preferred campus shipping address to ensure accurate, timely, and environmentally responsible delivery of shipments to campus locations. By using the preferred campus shipping address, packages will be sent to Receiving and Distribution, located in the central Logistics Hub at 7835 Trade Street, Suite 100. There, it will be handled by our specially trained Receiving and Distribution staff, who possesses the institutional knowledge of campus to ensure speedy, efficient, and accurate processing, handling, and delivery.

Direct delivery to campus locations via the new physical street addresses is discouraged and brings with it many vulnerabilities. Third parties may struggle to deliver correctly due to missing information on the shipping label, regardless of how accurate the information provided to the shipper is – around 40% of packages that come into the Logistics Hub cannot be processed due to missing key information on the shipping label. Third parties also often depend on a singular driver that has the institutional knowledge of navigating campus buildings, and they don’t have the access that UC San Diego Logistics drivers do with our multiple badges and keys to get into just about every location on campus.

It is our goal to have the item waiting at your desk or work location when you need it, something third parties cannot provide as consistently as UC San Diego Logistics. Additionally, UC San Diego Logistics saves approximately 10,500 additional trucks on campus every year, by consolidating deliveries at Trade Street and providing the “last mile”, utilizing our fleet of electric and CNG vehicles. As campus continues at a significant growth trajectory, removing congestion and delivering with our low or zero emission fleet aligns with both the UC San Diego Long Range Development Plan and The University of California sustainability requirements.

Using the campus preferred address allows you to track your package via our UC San Diego Logistics Portal (VPN/Login Required), which provides real-time updates from receipt to delivery once a courier has dropped off a package at our Logistics Hub, in addition to corresponding status emails each step of the way.

The Logistics Hub is located at 7835 Trade Street, Suite 100 San Diego, California 92121 (map), and it is the primary delivery location for incoming packages as required by UCSD policy. Our Campus Mail is currently located at our spoke at CSC Building A, Campus Services Complex, 9772 Campus Services Way, La Jolla, CA 92093. Our package and USPS Campus Mail delivery services are in the process of integrating under a singular Receiving & Distribution unit within Logistics. For more information, read about our Strategic Initiative.

Addressing Incoming Packages and Letters

Logistics retains the right to return personal packages and letters that are received for faculty or staff.

*Warning: If you receive a suspicious-looking package or letter, call University Police at (858) 534-4357. See the USPS website for guidelines and characteristics of suspicious packages and letters.

For Oracle Purchases:

Preferred Shipping Address (Central Receiving)	Direct Delivery
Ensure “Deliver-to Location” is updated to the recipient’s location prior to placing order. Click on “Purchase Requisitions” Click on the Edit icon (the pencil in the upper-right corner) Click on the Magnifying Glass in the “Deliver-to Location” search field. Enter the first few characters of destination building name in the “Name” field, then click on Search (Ex. Pac for Pacific Hall) Select the “-Preferred” option for the destination building, then click OK (Ex. PacificHall – Preferred) Click Save and Close, then make all purchases for this location. During the checkout process, enter the Room and Lab (if applicable).	Ensure “Deliver-to Location” is updated to the recipient’s location. Click on “Purchase Requisitions” Click on the Edit icon (the pencil in the upper-right corner) Click on the Magnifying Glass in the “Deliver-to Location” search field. Enter the first few characters of destination building name in the “Name” field, then click on Search (Ex. Pac for Pacific Hall) Select the “-Direct” option for the destination building, then click OK (Ex. PacificHall – Direct) Click Save and Close, then make all purchases for this location. During the checkout process, enter the Room and Lab (if applicable).

Preferred Shipping Address (Central Receiving)

Direct Delivery

Ensure “Deliver-to Location” is updated to the recipient’s location prior to placing order.

Click on “Purchase Requisitions”
Click on the Edit icon (the pencil in the upper-right corner)
Click on the Magnifying Glass in the “Deliver-to Location” search field.
Enter the first few characters of destination building name in the “Name” field, then click on Search (Ex. Pac for Pacific Hall)
Select the “-Preferred” option for the destination building, then click OK (Ex. PacificHall – Preferred)
Click Save and Close, then make all purchases for this location.

During the checkout process, enter the Room and Lab (if applicable).

Ensure “Deliver-to Location” is updated to the recipient’s location.

Click on “Purchase Requisitions”
Click on the Edit icon (the pencil in the upper-right corner)
Click on the Magnifying Glass in the “Deliver-to Location” search field.
Enter the first few characters of destination building name in the “Name” field, then click on Search (Ex. Pac for Pacific Hall)
Select the “-Direct” option for the destination building, then click OK (Ex. PacificHall – Direct)
Click Save and Close, then make all purchases for this location.

During the checkout process, enter the Room and Lab (if applicable).

For Procurement Card (P-Card) Purchases:

Preferred Shipping Address (Central Receiving)	Direct Delivery
Name of contact person or person receiving goods Building name, room and lab (if applicable) 7835 Trade St., Suite 100 San Diego, CA 92121	Name of contact person or person receiving goods Building name, room and lab (if applicable) Street address City, State, ZIP Code

For Letter Mail:

Official Campus Mailing Address
University of California San Diego Name and department 9500 Gilman Dr. or alternate street address (see below), plus # Mail Code La Jolla, CA 92093

Package Pickup

Exception: Logistics strictly enforces U.S. Department of Transportation regulations that require only certified employees to transport packages containing hazardous materials. If your package contains hazardous materials you will not be allowed to pick your item up and transport it to campus.

Pickup hours are weekdays, 8 a.m. – 3 p.m.

Enter through the dock door labeled Bay 8 (right hand side when facing the building).
Walk up to the large freight counter, and a Logistics representative will assist.
You will be required to provide:
1. Provide the tracking number(s) of the package you would like to pick up
2. A picture ID. Acceptable forms include:
  - Driver's license
  - UCSD campus/ staff ID card

Package Tracking

To track a package follow these steps:

1. Get the tracking number for your package and the name of the carrier.

Contact the vendor and get the following information for your package:

Name of the carrier (a company that transports goods)
Tracking number

2. Track your package through the carrier

Ensure your package has arrived at Logistics by using each carrier’s unique tracking portal on their individual home pages.

Customers should first search the package in the external FedEx, UPS, Amazon or USPS sites and once they’ve confirmed it is at UC San Diego, track it using the Tracking: Logistics to Campus feature.

3.Track your package in the Logistics Portal!

Visit The Logistics Portal (VPN Required) and login with your SSO to easily search and track all of your packages.

Select the “Tracking: Logistics to Campus” icon to track a package using the tracking number in the Item Field or use the left panel to enter other package information such as purchase order number (PO) or Recipient Name.
Status key:

Status	Received	Staged for Delivery	Delivered	Delivery Attempted
Meaning	Received & Processed by Logistics	On Delivery Truck to Campus	Delivered to Recipient Location	Delivery was Attempted

Note: When Logistics processes your package, you will receive an email from “do-not-reply@ucsd.edu” with a status update in the subject line (EX. Logistics: Package Received). You will receive an email each time the status of your package is updated.

*To view all packages that have been associated with your employee ID click on the "Your Delivery & Request History" icon.

4. Can’t find what you need?

Contact our team via the UC San Diego Services & Support provide us with the tracking number and the purchase order number (if applicable) or your package.

Perishable Packages

How Logistics Manages Perishable Packages

Logistics has the capabilities to store packages in ref, freezer -20, deep freeze (-80).
Logistics will store packages according to the suppliers’ storage instructions on the outside of the box.
If you are are unsure of whether the supplier has properly provided proper storage instruction, notify us via the UC San Diego Services and Support portal.
If a perishable package is delivered to Logistics on a Friday or the day before a Holiday, it will be delivered the same day (if resources permits).
Perishable packages will not be left unattended unless specified to do so through signage or direct communication from the recipient or designated contact person. If no one is there to receive a perishable package at the time of delivery, it will be marked as Delivery Attempted and returned to Central Receiving, placed back in appropriate storage, and delivered the next business day.

Large Freight Delivery

When you're expecting a large freight delivery please contact us through the UC San Diego Services & Support portal too coordinate.

For equipment or items on a pallet, receivers will coordinate delivery with the recipient, including accessibility based on equipment/pallet dimensions in comparison to door frames, and elevator use; then they will confirm service levels. All equipment is visually inspected for exterior damages. Damaged equipment is refused at time of attempted delivery, and recipients are informed via email.

Logistics needs the following information to deliver a large freight shipment to your department:

Delivery location
Name of contact person
Phone number of contact person

Note: Logistics does not provide storage for large freight shipments. Make sure you are ready to receive your package before delivery. If you need to have your items stored see Self-Storage.

Service Levels

Distribution, in collaboration with Moving Services, may provide three levels of service: As-Is, Uncrated, or Installation.

As-Is	Ships as is, to the building, room and lab (if applicable) indicated on shipper documents.
Uncrating	Packaging is removed from item by Moving Services Items is delivered to the building, room and lab (if applicable) indicated on shipper documents. Static recharge rates apply.
Installation	Packaging is removed from item. Items is delivered to the building, room and lab (if applicable) indicated on shipper documents. Item is installed by UCSD Moving Services team to existing utilities. Hourly rates apply.

Fee applicable services require Project and Task information for appropriate billing and must be supplied to the coordinating receiver during coordination of service levels. For detailed information, visit the Blink page for Moving Services.

Find answers, request services, or get help from our team at the UC San Diego Services & Support portal.