Exception: Logistics strictly enforces U.S. Department of Transportation regulations that require only certified employees to transport packages containing hazardous materials. If your package contains hazardous materials you will not be allowed to pick your item up and transport it to campus.
Receiving and Distribution
Last Updated: May 20, 2022 7:57:48 AM PDT
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The Receiving and Distribution department handles packages and USPS Campus mail.
Alert
Logistics is open in a limited capacity during COVID-19 to service campus’ essential works. Please visit IPPS Status During COVID-19 for the most recent updates to our hours and services.
The Logistics Hub is located at 7835 Trade Street, Suite 100 San Diego, California 92121 (map), and it is the primary delivery location for incoming packages as required by UCSD policy. Our Campus Mail is currently located at our spoke at Campus Services Complex, 1 Greenhouse Lane, La Jolla, CA 92093. Our package and USPS Campus Mail delivery services are in the process of integrating under a singular Receiving & Distribution unit within Logistics. For more information, read about our Strategic Initiative here.
Addressing Incoming Packages and Letters
Note: Avoid using this address to receive personal packages and letters. Logistics retains the right to return personal packages and letters that are received for faculty or staff.
*Warning: If you receive a suspicious-looking package or letter, call University Police at (858) 534-4357. See the USPS website for guidelines and characteristics of suspicious packages and letters.
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Campus (Preferred Shipping Address) |
Off-Campus or Direct (Priority Delivery) |
Official Campus Mailing Address |
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Packages |
Packages |
Letters |
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Package Pickup
Pickup hours are weekdays, 8 a.m. – 3 p.m.
- Enter through the dock door labeled Bay 8 (right hand side when facing the building).
- Walk up to the large freight counter, and a Logistics representative will assist.
- You will be required to provide:
- Provide the tracking number(s) of the package you would like to pick up
- A picture ID. Acceptable forms include:
- Driver's license
- UCSD campus/ staff ID card
- Your signature
Package Tracking
To track a package follow these steps:
1. Get the tracking number for your package and the name of the carrier.Contact the vendor and get the following information for your package:
- Name of the carrier (a company that transports goods)
- Tracking number
2. Track your package through the carrier
Ensure your package has arrived at Logistics. Do so by tracking the item through the carrier website.
- Customers should first search the package in the external FedEx, UPS or USPS sites and then, once they’ve confirmed it is at UC San Diego, track it using the Tracking: Logistics to Campus feature. Links to FedEx, UPS, and USPS tracking sites are conveniently accessible via the Logistics Portal.
3.Track your package in the Logistics Portal!
Visit The Logistics Portal (VPN Required) and login with your SSO to easily search and track all of your packages.
- Select the “Tracking: Logistics to Campus” icon to track a package using the tracking number in the Item Field or use the left panel to enter other package information such as purchase order number (PO) or Recipient Name.
- Status key:
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Status |
Received |
Staged for Delivery |
Delivered |
Delivery Attempted |
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Meaning |
Received & Processed by Logistics |
On Delivery Truck to Campus |
Delivered to Recipient Location |
Delivery was Attempted |
Note: When Logistics processes your package you will receive an email from “do-not-reply@ucsd.edu” letting you know we have your package and it will be delivered the next business day (unless it is equipment that needs special services. In that case we will reach out to the customer to discuss).
*To view all packages that have been associated with your employee ID click on the "Your Delivery & Request History" icon.
4. Can’t find what you need?
Contact our team via the UC San Diego Services & Support provide us with the tracking number and the purchase order number (if applicable) or your package.
Perishable Packages
How Logistics Manages Perishable Packages
- Logistics has the capabilities to store packages in ref, freezer -20, deep freeze (-80).
- Logistics will store packages according to the suppliers’ storage instructions on the outside of the box.
- If you are are unsure of whether the supplier has properly provided proper storage instruction, notify us via the UC San Diego Services and Support portal.
- If a perishable package is delivered to Logistics on a Friday or the day before a Holiday, it will be delivered the same day (if resources permits).
Large Freight Delivery
When you're expecting a large freight delivery please contact us through the UC San Diego Services & Support portal too coordinate.
If items come in that is on a pallet or equipment, receivers will reach out to confirm: all that you have and index (for uncrating and assembly charges) Logistics will coordinate with Moving Services.
Logistics needs the following information to deliver a large freight shipment to your department:
- Delivery location
- Name of contact person
- Phone number of contact person
Note: Logistics does not provide storage for large freight shipments. Make sure you are ready to receive your package before delivery. If you need to have your items stored see Self-Storage.
Moving Service Involvement
If items arrive at Logistics on a pallet or is a piece of equipment, a Logistics Receiver will reach out to confirm:
- If you want the item uncrated or assembled
- You need furniture or other equipment moved to make room for the large shipment.
The Logistics Receiver will help coordinate the delivery of the freight with Moving Services.
Moving Services provides these services at an additional cost charged to your index. To estimate your costs, see Moving Services.
Find answers, request services, or get help from our team at the UC San Diego Services & Support portal.