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Student Mail

Learn about on-campus mail services.

Alert

The Trove is now open for locker package pickup weekdays, 7:30 a.m. – 11 p.m, and weekends, 9 a.m. – 11 p.m. Remember to check your package notification email to confirm your pickup location.

For Mailing Center hours, please visit their website.


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Logistics Student Mail has five locations on campus for undergraduate students to pick up package deliveries safely and easily! Packages will be automatically routed to whichever location is closest to the student's place of residence. Your package notification email will include the pickup location.

Remember to check your package notification email to confirm your parcel center pickup location. Read the notification carefully. It may contain special instructions that direct you to a different location during peak times.

  • Revelle College: Argo Hall – Multipurpose Room, Room 118 (map). Hours: Weekdays, 9 a.m. – 3 p.m.

  • North Torrey Pines Living and Learning Neighborhood: Front desk resident staff will assist you during their operating hours, which may vary. (map)

  • The Trove: Price Center, Upper Level, along Library Walk near the Sun God Lounge (map). Hours: Weekdays, 7:30 a.m. – 11 p.m., Weekends, 9 a.m. – 11 p.m. (Locker Package Pick Up ONLY.  For Mailing Center hours, visit here.)

  • Seventh College: Building 2, Ground Floor Entrance (map). Hours: Weekdays, 9 a.m. – 3 p.m.

  • Eleanor Roosevelt College: ERC Student Activity Center (map). Hours: Weekdays, 9 a.m. – 3 p.m.

  • Campus Services Complex: 1 Greenhouse Lane La Jolla, CA 92093 – Visit the door next to the Passport Office (map). Hours: Weekdays, 9 a.m. – 3 p.m.

All parcel center locations, excluding The Trove, are closed on weekends. Masks are required.

Note: Only parcels will be picked up from the parcel centers. Regular mail will still be sent to the student's mailbox in their respective college.

We appreciate your support as we continue to evolve the student package experience to bring you added convenience, expanded services, greater access, and an increased level of safety. Thank you for your feedback and support.

Additional Student Mail and Package Info

Graduate Package Pick-Up Locations and Hours

Packages may also be distributed at the non-Logistics managed, graduate locations below. Your notification email will include the correct location. All locations are closed on weekends.

  • One Miramar Street: In the Residential Services Building near mailbox area. Hours: Weekdays, 8:30 a.m. – 4 p.m.; weekends 9 a.m. – 1 p.m. (map)
  • Rita Atkinson: Front desk resident staff will assist you during their operating hours which may vary. (map)
  • Nuevo West/Mesa Nueva: In the Ola Parking Structure. Hours: Weekdays, 8:30 a.m. – 4 p.m.; weekends 9 a.m. – 1 p.m.
  • Nuevo East: In the ground floor of the Exchange Building. Hours: Weekdays, 8:30 a.m. – 4 p.m.; weekends 9 a.m. – 1 p.m.

Smart Lockers at The Trove

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Logistics Student Mail has implemented contactless smart lockers at The Trove parcel center located on the corner of Library Walk and Geisel Library. Students who pick up their packages at this location are the first to participate in our smart locker pilot program. Our priority is to enhance the student experience, one step at a time, by catapulting our operation into the next generation of logistics. We are excited to share this experience with YOU! 

The Trove is currently serving the following communities:

  • Marshall (35001 - 35700)
  • Warren (45001 - 45900)*
  • Muir (50001 - 50373)
  • Village @ Pepper Canyon (60001 - 60423, 65001 - 65720, 68001 - 68352)

*Includes 40201

Addressing Packages and Mail

When ordering items or mail to be delivered to you:

  • Use the official UC San Diego mailing address for students:
    • Student Name
      Box #
      9450 Gilman Dr
      La Jolla, CA 92092-0100
  • If the address on the vendor's mail, UPS, or FedEx label does not include the 9450 Gilman Street address and box number as shown below, it will most likely be delayed.
  • Make sure everyone who sends you mail has your full name and address, including your mailbox number.
    • Remind friends and family to use your full name (no nicknames) and your correct address when sending you mail. Incorrectly addressed packages will be delayed or returned.
    • Remember to notify contacts, vendors, friends, and family of your address changes.

Sending Packages and Mail

Mailing Center has moved from the Campus Services Complex to The Trove!

 
Read the Campus Notice announcing the move. 
 
The Trove on Library Walk near Geisel Library 
Visit thetrove.ucsd.edu to learn more about the new campus hub for enhanced mail and package services.

Sending packages:

  • Packages sent through U.S. Postal Service can be mailed from the Mailing Center.
  • Drop-off cut off times:
    • FedEx, FedEx Express, Express Mail: 1:00 p.m.
    • UPS Packages: 2:00 p.m.
    • Metered Mail: 2:00 p.m.
    • Regular Mail: 3:00 p.m.

You can purchase postage at these locations:

Mail collection:
  • Mail collection times for dark blue U.S. Postal Service boxes are listed on each mailbox.
  • Mail collection times for light blue UCSD Logistics boxes: Weekdays at noon.

Package Tracking

Students can use the Logistics Portal to:

  • See their historical packages 
  • Track any packages for which they have received an email

Note: Login with SSO/VPN is required.

Frequently Asked Questions

General Student Mail FAQs

I can’t find my package...help!

Logistics Student Mail is doing its best to keep up with the overwhelming truckloads of packages arriving at UC San Diego!  If you have not received a notification email from UCSD Logistics Student Mail, it means your package has not yet been received into our package tracking system.  Please wait patiently for your package to be processed, and if you haven’t received a notification within a few business days, let us know.  Once you do receive your notification email, please double check the email to confirm the appropriate parcel center location for pickup.

How are campus mailboxes assigned?

Students living on campus are assigned mailboxes through their Residential Life office.

Is student mail delivered the same day it is received by Student Mail Services?

Yes, student mail is delivered the same day as Logistics receives it from the U.S. Postal Service.

Is junk mail delivered to mailboxes?

No, junk mail such as coupons and free samples are not delivered.

How should packages and mail be addressed to the vendor?

Make sure you (or your parents) use your full shipping address when ordering from a vendor.

How long can packages be held at the parcel centers?

Packages can be held at the parcel centers for 5 business days before the student receives a second alert to pick up their package. If packages are failed to be picked up within the next 3 business days, the packages may be returned to the sender.

What do I need to bring to pick up a package?

To pick up your package, please bring your student ID and mailbox number. The mailbox number should be included in the email alert received.

Can a delegate be sent to retrieve a package in the case that I am unable to go myself?

If for any reason you are unable to retrieve the package(s) yourself, you may submit a case via the UC San Diego Services and Support Portal and provide the name of the person who will be retrieving your package(s) for you.

How can I ensure safety of my mailbox?

For your safety and privacy, be sure to clear your mailbox combination after checking your mailbox by closing the door and spinning the lock to a random number. Do not leave your mailbox unlocked.

How can I report a broken mailbox?

Report broken mailboxes to Student Mail Services by submitting a case through the UC San Diego Services and Support Portal or any Residential Life office, or call (858) 534-7098.

Will mail be forwarded to me after I graduate?

Logistics will forward your USPS mail for a maximum of 60 days after spring quarter ends. When you are prepared to forward your mail and no longer receive mail on this campus, email housinginfo@ucsd.edu to request an address change for forwarding. Note: We are only able to forward United States Postal Services (USPS) items within the US. All other carriers (UPS, FedEx, DHL, AMZL, etc... ) must be picked up in person or returned to the sender.

Where can I apply for a passport?

You can apply for a passport through UC San Diego's Passport Acceptance Office.

 

The Trove FAQs

How will this locker system benefit me?

This locker system is awesome in more ways than one!  The locker system is contactless and does not require a person-to-person interaction, which helps limit the spread of the COVID-19 virus. Now that the locker process is flowing smoothly, The Trove parcel center hours are extended to Mon - Fri 7:30 a.m. to 11 p.m. and Sat - Sun 9 a.m. to 11 p.m. That means students will have more control over when they pick up their packages and not have to wait in long lines! 

How do I use the new locker system?

Using the locker system is as easy as 1-2-3!  Check out this quick guide here. We recommend swiping your Campus Card to retrieve packages, but you can also use your emailed QR code. The last option is to manually enter a pin code on the kiosk screen, but it is not recommended for COVID-19 safety reasons.

Is the locker system ADA compliant?

Yes! Give Student Mail a heads up that you request accommodations by submitting a case to Services & Support. We will place your packages in a locker bank designated for ADA use only!  The kiosk itself also has audio prompts available; just plug in your headphones to hear instructions for use.

Why is my QR code not scanning?

We recommend swiping your Campus Card to retrieve packages, but if you’d like to use your QR code make sure your phone is in Light Mode and the brightness is turned up.

Help, I want to use my QR code, but I can’t find it!

Depending on your phone, the QR code may be added as an attachment to your email notification versus embedded in the email itself. If you still can’t find your QR code you can always swipe your Campus Card (preferred)!

Are we going to get more locker banks elsewhere on campus?

Yes! Our goal is to expand the locker program to other strategic locations on campus. The second phase of locker implementation is currently slated for Winter 2022 at The Trove.  Future phases will target the ERC & Seventh college region, Revelle & Eighth college region, and graduate housing.

Find answers, request services, or get help from our team at the UC San Diego Services & Support portal.