Steelcase Performance Standards

Last Updated: August 4, 2021 10:48:50 PM PDT

Read about the contract standards set to measure Steelcase's performance.

Note: Use Oracle Financials Cloud to view and order Steelcase furniture through BKM.

Background: Steelcase, Inc., UCSD's contracted furniture vendor, works through BKM, a local supplier. As part of the contract, the following standards will be measured and reported by BKM and Steelcase to UCOP monthly:

If you request:	BKM will:
Literature to be mailed	Mail the literature by the end of the next business day
An appointment with a design professional	Set up an appointment within two business days
An appointment with a sales professional	Set up an appointment within two business days
A quote on a product	Email a formal quote within two business days unless lengthy clarification on sales, design, or other details is required
Your order to be entered	Enter your order within two business days
Furniture that has to be manufactured	Deliver furniture within current published lead times
Delivery	Deliver your order either on your requested delivery date or within five business days of notifying you that the complete order has been received
Order items on the punch list	Place the order within three business days of the final day of the installation
Notification of delivery date for punch list items	Provide an estimated delivery date upon your request
The punch list to be completed after delivery	Complete the punch list within three to four weeks with standard steel products and within the quoted lead time for nonstandard steel products

Buyer tip: The standards above may not be met from time to time due to circumstances beyond BKM's control. If this occurs, try to work out the situation with BKM. If you need to submit a complaint, please read the Steelcase Problem Resolution for directions.

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