Steelcase Problem Resolution

Find out how to resolve problems that may arise when you order furniture from Steelcase.

Note: Use Oracle Financials Cloud to view and order Steelcase furniture through BKM.

Background: Steelcase, UCSD's contract furniture vendor, works through BKM, a local supplier. BKM participates with Steelcase, the UC system, and UCSD in resolving problems that may arise when ordering furniture.

Types of problems that may arise:

• The Steelcase UC Services Center fails to provide an order confirmation.
• It's difficult to schedule an appointment with a BKM representative.
• A BKM representative often misses or arrives late to appointments.
• You encounter problems with scheduling deliveries or installations.
• It's difficult to connect with your BKM representative by phone.
• The information you have is unclear or insufficient.
• You have questions about the fees you've been charged.
• You're having difficulties returning a product.

• The BKM representative is not acting quickly to resolve problems such as missing parts, damaged furniture, or incorrect installation.

To resolve problems such as those listed above, send an e-mail to:

• uc-workrequest@bkmsd.com

Send copies of the e-mail to:

• Alma Mendoza, UC San Diego Integrated Procure-to-Pay Solutions
• Marcia Fisher, Steelcase
• Mitch Klipa, Steelcase
• Your own e-mail address, so you have a copy for your records

Always provide the following information on the e-mail:

1. Steelcase UC Services Center Work Order Number
2. UCSD Purchase Order Number