Employee/Employer Conflict Resolution

Effectively managing workplace challenges is an essential skill that helps create a positive and supportive work environment for student employees. The Student Employment Office (SEO) encourages departments to approach student employment as a learning experience that fosters professional growth and long-term success. When conflicts arise, supervisors should use the following structured approach to address concerns constructively and guide student employees toward resolution:

Step-by-Step Conflict Resolution Approach

1. Initiate a Private Discussion – Speak with the student employee promptly and privately to understand their perspective and gather details about the issue. Maintain a calm and professional tone to encourage open dialogue.

2. Clarify Expectations – Reference the department policies, job description, or workplace expectations to provide clear guidance on performance or behavior concerns. Ensure the student understands how their role aligns with workplace standards.

3. Identify Solutions & Provide Support – Collaborate with the student to determine actionable steps for improvement. If needed, refer them to relevant campus resources such as Advising, Counseling & Psychological Services (CAPS), or SEO for additional support.

4. Follow Up & Offer Feedback – Check in with the student at a later time to review progress and provide constructive feedback. Reinforce positive changes and address any remaining challenges.

5. Document the Process – Keep a record of all discussions, agreed-upon steps, and follow-ups. Proper documentation ensures accountability and provides a reference if further action is required.

6. Consult SEO for Additional Guidance – If the conflict persists or escalates, reach out to the Student Employment Office for additional strategies, mediation support, or policy clarification. While casual-restricted student employees may be terminated without cause, we recommend consulting with our team before moving to dismissal.

By following these guidelines, student-employee supervisors can help resolve conflicts effectively while fostering a supportive and developmental workplace experience. If you have questions or need assistance, please contact the Student Employment Office.