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CMS Roles and Responsibilities

Learn about the various roles and responsibilities for the campus CMS.

Admin - Workplace Technology Services (WTS)

The Admin is responsible for working with Hannon Hill to keep the CMS working well for UC San Diego sites. Workplace Technology Services (WTS) is the admin for all CMS sites at UC San Diego and provides the technical framework to support a positive user experience. WTS:

  • Provides CMS training and access
  • Assists with site creating and migration
  • Maintains templates and coordinates software upgrades
  • Provides SEO (search engine optimization) and broken link reports

Site Manager

The site manager is responsible for keeping a specific site consistent and up to date, with content that is accessible and user-friendly. A site manager could be an individual or a department. Workplace Technology Services is the site manager for Blink. Student Affairs Technology Services (SATS) is the site manager for TritonLink. Site managers:

  • Monitor a site for accessibility and usability issues
  • Provide editorial guidelines for Subject Matter Experts (SMEs)
  • Review changes made to the site by SMEs
  • Assist SMEs with developing and editing content

Subject Matter Experts (SMEs)

Subject Matter Experts are UC San Diego faculty, staff, or students who have expertise in a particular area. As a subject matter expert and champion of your site, you are an important link between your organization and WTS. We suggest at least 5% of a SME's job be devoted to CMS duties. This list can be used to ensure your job description reflects all you do as a SME:

  • Organize, write, and revise content
  • Get content approved within your department
  • Update and edit Web pages in the Campus Content Management System (CMS)
  • Be trained and current on the CMS system
  • Act as a liaison between your department and WTS
  • Determine other access to the CMS within your department
  • Work with WTS staff on issues requiring further support
  • Communicate any maintenance, changes, or downtime to department
  • Evaluate, track, and report analytics for your site
  • Attend CMS User Group Meetings