Process Management & Continuous Improvement
Director: Mojgan Amini
Process Management and Continuous Improvement (PMCI) performs a diverse set of functions for IT Services. We keep work on track, set strategies, tell stories, make campus more efficient and prepare people for the future. Learn about our teams and how they add value. Within this group, you have the following teams:
Business Analysis
Team Lead: Prachi Raheja
The Business Analysis team translates the business needs of IT Services into technical designs and quality implementations.
Communications & Outreach
Team Lead: Todd Andersen
Communications & Outreach tells the IT Services story, keeps campus updated on the latest implementations and connects technologists campuswide.
Continuous Improvement
Team Lead: Prachi Raheja
The Continuous Improvement team drives efficiencies through Lean Six Sigma and other process improvement methodologies.
Organizational Change Management
Team Lead: Izabella Sekowska
The Organizational Change Management team focuses on the people side of change by preparing individuals and teams for new processes, technologies and ways of working.
Project Portfolio Management
Team Lead: Erin Kilburn
The Project Portfolio Management team in the simplest of terms ensures that IT Services gets the job done on time and within budget.
Service Management
Team Lead: Mojgan Amini (Interim)
The Service Management team defines offerings, products and processes that allow the campus community to do their work without having to worry about underlying technology or IT infrastructure.