IT Business Office
Director: Anna Nordeen
The IT Business Office performs a diverse set of functions for IT Services. We provide HR and administration support including personnel actions, recruitment, employee benefits, employee relations, travel office space, organizational development, strategic planning and departmental policies. We develop and monitor the IT Services' budget, provide financial reporting, forecasting and strategic planning, procurement, and inventory management. We also support business analysis, continuous improvement and change management efforts for the department. Within this group, you have the following teams:
Administrative Support
Service Owner/Lead: Andrea Maydahl
The Administrative Support team helps IT Services staff with employee recognition, timekeeping, facilities management, administrative support, travel and disbursements.
Business Analysis
Service Owner/Lead: Prachi Raheja
The Business Analysis team translates the business needs of IT Services into technical designs and quality implementations.
Change Management
Service Owner/Lead: Izabella Sekowska
Change Management focuses on the people side of change by preparing individuals and teams for new processes, technologies and ways of working.
Continuous Improvement
Service Owner/Lead: Prachi Raheja
The Continuous Improvement team drives efficiencies through Lean Six Sigma and other process improvement methodologies.
Financial Management
Service Owner/Lead: Michele Palmer
The Financial Management team develops and monitors the IT Services' budget, provides financial reporting, forecasting and strategic planning for the department.
Human Resources Management
Service Owners/Leads: Sara Turner & Sophia Nasrallah
The Human Resources Management team provides a wide variety of services in IT Services: personnel actions, recruitment, employee benefits, employee relations, organizational development, strategic planning and departmental policies. We believe in providing the highest level of customer service to IT Services in order to meet our common strategic goals.
Inventory Management
Service Owner/Lead: Sean Kikuchi
Inventory Management handles the Telecommunications Inventory Storeroom, which supports the Campus Voice and Data Networks.
Procurement
Service Owner/Lead: Andrew Bunker
Colocated with IT Services, Procurement provides campuswide information technology procurement services to UC San Diego.