IT Process Management
Last Updated: July 14, 2026 9:33:53 AM PDT
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IT Process Management is supported by Project Management, Portfolio & Service Management and Continuous Improvement.
Director: Erin Kilburn
IT Process Management designs, implements, monitors, and optimizes business processes to achieve IT Services' departmental goals. It involves analyzing, mapping, and improving workflows to enhance efficiency, productivity, and overall performance.
Continuous Improvement
The Continuous Improvement team drives efficiencies through Lean Six Sigma and other process improvement methodologies.
Project & Portfolio Management
- Project Management
- Portfolio & Service Management
Teams Lead: Erin Kilburn
The Project & Portfolio Management teams in the simplest of terms ensures that IT Services gets the job done on time and within budget.