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IT News & Alerts

CIO Vince Kellen Talks Remote Learning and Lean Thinking

Posted: 4/24/2020

UC San Diego CIO Vince Kellen joined Educause for an interview about the new realities and possibilities of remote learning and the importance of lean thinking in higher education. 

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Category: Interviews, Alerts, News

IT Services to Host Remote Work Readiness Webinar

Posted: 4/9/2020

To continue helping staff with their transition to remote work, IT Services will be conducting a Webinar Friday, April 10, 12 -1 pm with top tips, advice and guidance. What It Is This Webinar provides further guidance for finding IT resources and productivity tips while telecommuting. This is a substantial update to the "Remote Work...

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Category: News

Security and Research Facilitation Team Up on NSF Grant Project

Posted: 2/12/2020

“We should be working together more.” That was the sentiment spawned from ongoing conversations amongst Chief Information Security Officer Michael Corn, Director of Research IT Services Claire Mizumoto and Director of Academic Technology Services Valerie Polichar. Each time they met, they would turn their attention to the IT...

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Category: News

IT Services Publishes 2018-2019 Annual Report

Posted: 1/6/2020

IT Services has published its 2018-2019 Annual Report. Read in depth how the department and its people facilitate world-class teaching, learning and research. The report is divided along our six goals, or areas of emphasis: Support student success and instruction Implement the Enterprise Systems Renewal Program on time, within budget Enhance...

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Category: News

Students Do the Triton Two-Step

Posted: 10/20/2019

On October 16, the use of two-step login became required for UC San Diego students. Even with a predictable uptick indevice registrations and Service Desk tickets, the transition day ran very smoothly. There are now approximately 74,000 registered Duo users among faculty, students and staff.   “With the successful...

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Category: News

Fall 2019 EdTech Showcase a Success!

Posted: 10/4/2019

We always need the right tool for the job, but sometimes we don’t always know what that tool is. Thankfully, IT Services’ Educational Technology Services (ETS) recently collaborated with The Teaching + Learning Commons (T+LC) on September 20 to host the sold-out Fall 2019 EdTech Showcase. With over 70 UC San...

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Category: News

Acclaim for Accessibility

Posted: 8/20/2019

By Jeremy Wiles In the digital age, how a person accesses information on the web is everything. Accommodating the various needs of web users is what matters most when developing a web-based product or service. In user experience design, accessibility is always an important consideration. I think a common misconception is that accessibility...

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Category: News

UC San Diego, UC Berkeley, U Washington Announce ‘CloudBank’ Award

Posted: 8/8/2019

UC San Diego, UC Berkeley, and the University of Washington have been awarded a five-year, $5 million grant by the National Science Foundation (NSF) to develop CloudBank, a suite of managed services to simplify public cloud access for computer science research and education. Driven by the ongoing emergence and potential of the public cloud and...

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Category: News

Campus LISA Rallies to Innovate

Posted: 7/8/2019

Campus LISA, UC San Diego’s summer tech conference, was recently held on June 26, and had the UC San Diego tech crowd buzzing. This year’s event saw over 500 attendees from 100 different...

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Category: News

Six Words to Make a Difference

Posted: 7/5/2019

Inspired by The Race Card Project, the Cybersecurity in Six Words Campaign is part of a dedicated outreach campaign to understand how the campus community views cybersecurity in their lives. We encourage everyone to share their perspective and experiences to open up a poignant conversation about cybersecurity. We hope...

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Category: News

EdTech Scores Big With Canvas

Posted: 7/3/2019

The EdTech Support and EdTech Ecosystem teams have been working on the Next Generation Learning Management System (LMS) project since 2017 and their first large rollout of courses on the selected LMS, Canvas, has yielded impressive feedback!  Led by Director of Educational Technology Services Dan Suchy,...

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Category: News

ATS Wins Gold

Posted: 7/2/2019

Academic Technology Services won the 2019 Gold Sautter Award for their Student Data Science/Machine Learning Platform! Led by Architect/Analyst Adam Tilghman with Director Valerie Polichar as the project sponsor, this project was an incredible collaboration with UC San Diego researchers to provide Graphic Processing Unit (GPU) computing to...

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Category: News

UC San Diego Updates Open edX Platform to Improve Online Learning Experience

Posted: 3/26/2019

The University of California San Diego was collecting test scores and other learning metrics from 3.4 million students engaged in its offering of 90 massive, open, online courses (MOOCs). However, due to incompatibilities between the data format and campus analytics applications, the university had no effective way of using the data to improve...

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Category: News

Leading the Way with a Collaborative, Flexible Work Environment

Posted: 3/25/2019

When describing the ideal work environment, Vince Kellen, UC San Diego’s chief information officer, likes to use a sports illustration. He recounts the time when he sat next to an NHL recruiter at one of his son’s youth hockey games. Kellen asked the recruiter what he was looking for in the ideal player. Speed? Strength?...

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Category: News

IT Services Opens Tech Hub at The Hive

Posted: 3/25/2019

As part of the revamped IT Services offices, the department recently opened Tech Hub @ the Hive on the second floor of Torrey Pines Center South. The open space is reminiscent of an Apple Genius Bar, with open space and a walk-up counter for faculty, staff and students to get on-the-spot IT support. IT Service technicians are available to answer...

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Category: News

Cloud Security and Your Data

Posted: 10/11/2017

Cloud storage defined External cloud storage is where data is stored and hosted online by third parties. Examples of services you may have used include: Uploading photographs to Flickr Uploading files to Dropbox Creating documents to Google Drive and Docs Remotely backuping your computer to a web-based service Flickr, Dropbox, and Google act...

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Category: Cybersecurity

DMCA and You

Posted: 10/11/2017

UC San Diego, in compliance with the federal Digital Millennium Copyright Act of 1998 ("DMCA"), can remove material from a website when it receives a DMCA request. You must secure appropriate permission when using copyrighted or trademarked material, such as text, logos, photographic images, video, sound, or graphic illustrations. Fair...

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Category: Cybersecurity

Preventing Identity Theft and Securing Personal Information

Posted: 10/11/2017

According to California law (PDF), UC San Diego must notify individuals if their computerized personal information is (or may have been) disclosed or acquired by an unauthorized person. Should the university fail to comply, UC San Diego may be charged substantial penalties for mishandling personal information. Personal information Personal...

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Category: Cybersecurity

Social Media and Security

Posted: 10/11/2017

From posting reviews to keeping in touch with family, social media can enhance our lives. However, it also poses unique security risks. In order to ensure the safety of you and your family, IT Services' security team recommends the following security guidelines when using social media.  Never post information that you would not...

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Category: Cybersecurity

Checking your Email Account for Forwarding

Posted: 9/15/2017

Why this is important for security When an email account is compromised we regularly discover that the hacker has set up a forward in the account. This forward sends your email to the hacker's account. Anytime your email account has been compromised or your email password has been exposed (for example, through a phishing email),...

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Category: Cybersecurity

Disaster Tips on Cyber and Social Engineering Scams

Posted: 9/15/2017

Following natural disasters, it is inevitable that “bad actors” will attempt to use the event as a way to scam money for their own pockets. Two types of people are affected; those that were hit by misfortune, and those caring people that desire to help. Victims are scammed largely by a short list: Flood Insurance Robocall...

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Category: Cybersecurity

Equifax Data Breach

Posted: 9/9/2017

The public recently learned that the Credit Bureau Equifax suffered a major security breach. Reports indicate that approximately 143 million accounts were compromised, including (at a minimum): Names Addresses Social Security numbers Birthdates We anticipate that in addition to a higher than usual threat of identity theft due to this incident,...

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Category: Cybersecurity

2016-2017 IT Services Annual Report

Posted: 9/1/2017

The 2016–2017 IT Services Annual Report highlights progress made since the department's beginnings in January 2016, including close-up reports on several projects and some of the dedicated professionals behind our services. Download the Annual Report in PDF format to learn more about IT Services' goals and next steps toward...

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Category: News

Web Proxy Service Ends

Posted: 6/22/2017

UC San Diego is decommissioning its Web Proxy server July 13, 2017. Web Proxy is used to access the university’s online resources from off-campus. This will affect those currently using the Proxy to access UC San Diego e-journals, e-books, databases, and electronic reserve materials. There are several reasons UC San Diego is making...

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Category: Alerts, News

Cisco VPN Client Vulnerability: Update Required

Posted: 6/7/2017

Cisco has released an updated AnyConnect Secure Mobility Client due to recently discovered vulnerabilities. This vulnerability affects all Cisco AnyConnect Secure Mobility Client for Windows software versions prior to 4.4.03034, including the client used by UC San Diego. Read the U.S.-CERT and Homeland Security notification. Update your Windows...

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Category: News, Alerts

Cybersecurity 101

Posted: 3/1/2017

The digital world continues to intersect with our daily lives in ways no one could have predicted at the beginning of this century. Life has never been more “public” with social media (think Facebook, Twitter, Instagram, Snapchat and LinkedIn). Being “public” also creates extraordinary vulnerabilities that...

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Category: News

Illegal File Sharing & Copyright Infringement

Posted: 2/22/2017

DMCA (Digital Millennium Copyright Act) violations by faculty, staff and students are up significantly. DMCA protects the rights of owners of copyrighted materials such as music, movies, TV shows, and computer software. Except when as you comply with fair use guidelines (see below), if you use software or websites to download or upload...

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Category: Cybersecurity

Online Privacy

Posted: 2/22/2017

Learn to keep what’s private, private. You exist in digital form all over the internet. It is thus important to ensure that the digital you matches what you are intending to share. It is also critical to guard your privacy — not only to avoid embarrassment, but also to protect your identity and finances. Take these steps to...

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Category: Cybersecurity

Don’t be the Phish on the Spear

Posted: 2/1/2017

Learn how to prevent a cyber attack. As every UC San Diego student, staff and faculty knows, emails come in by the tens or even hundreds on any given day. Some of those emails may appear to come from familiar sources such as a bank, social media, friends or even colleagues, but they may look odd or suspicious. These emails can range from a UC...

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Category: News

TritonEd Online Courses Now Auto-Created for Instructors

Posted: 1/31/2017

In an effort to improve the online course creation experience for faculty, staff and students, the Educational Technology Services team (EdTech) is excited to announce that all UC San Diego courses will now be created in TritonEd on behalf of instructors in advance of each quarter. Beginning Spring Quarter 2017, TritonEd sites will be created by...

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Category: News

Planned Wi-Fi Downtime

Posted: 12/19/2016

Wireless network update: rescheduled for Tuesday, December 27 In an effort to provide maximum efficiency for wireless internet access, Information Technology Services will be updating our wireless network configuration in multiple buildings across the La Jolla campus. Wireless networks will be interrupted in designated buildings on Tuesday,...

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Category: Alerts

Cybersecurity and You: Identity Theft

Posted: 6/6/2016

UC is a target. Cyber bad actors target our university for many reasons. They steal paychecks, credit cards, identities, medical records and research. They encrypt files hoping to get a ransom paid. They gather human intelligence. Regardless of the type of threat, the public and UC community trust our policies and procedures to protect their...

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Category: News

now@ucsandiego Mobile App Released

Posted: 6/6/2016

The now@ucsandiego app is now the UC San Diego Mobile App. Visit the Mobile App site for more information, now@ucsandiego is a new location-based iOS mobile app that connects you to campus information such as real-time shuttles, news, events and weather. The app was designed using a system of "cards," where a card is a container for a...

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Category: News

Time Warner Cable Digital Conversion

Posted: 6/4/2016

Upcoming changes June 12, 2016, 4 a.m. - Time Warner Cable (TWC) will be upgrading its cable TV signal from analog to digital. Impacts IT Services customers using cable TV services will need televisions that have internal digital QAM (quadrature amplitude modulation) tuners. Most HD or digital TVs sold after 2006 have QAM...

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Category: News

A Talk with Vince Kellen, CIO

Posted: 5/24/2016

IT Services recently talked with Vince Kellen, the new Chief Information Officer for UC San Diego Information Technology Services, about his background, organizational philosophy and interests.   ITS: Tell us about your background. What experiences led you to becoming UC San Diego’s new Chief Information Officer? VK: In the...

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Category: Interviews

SPARCM

Posted: 4/1/2016

The Sponsored Projects Accounts Receivable and Cash Management System (SPARCM) is a “one-stop” for all of the university’s post-award financial activities and non-student accounts receivable. Developed by the Research Administration Team won a 2015 Sautter Golden Award. It’s now also used by UCLA and UC...

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Category: News

Time-to-Degree Project Receives National Recognition

Posted: 4/1/2016

The UC San Diego Time-to-Degree Early Warning System uses millions of data points to look for signs that a student may be struggling academically. The system was built as a collaborative effort between Jonathan Whitman, director of IT for the EVC office/colleges, and Robert Musial from the IT Services Business Intelligence & Analytics...

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Category: News