Recent IT Services News

• • 

    News: Introducing Sunny, Your New Service Desk Virtual Assistant

    Type: IT News

    Posted: 10/02/2023

    At UC San Diego, we understand the importance of enhancing the support experience for our users. That's why we're excited to introduce "Sunny," our brand-new Service Desk Virtual Agent. Sunny is here to transform the way you access support services, making it easier and more convenient than ever before.

• • 

    Notice: Updates to Campus Wi-Fi and General Wi-Fi Best Practices

    Type: Campus Notice

    Posted: 09/27/2023

    On behalf of IT Services, I’d like to provide you an update on recent changes to our Wi-Fi network, which is available on main campus, off-campus offices, Division of Extended Studies facilities, and UC San Diego Health facilities. 

• • 
    
    
    

    Podcast: All About AI with Jack Brzezinski

    Type: Podcast

    The Current, Episode 252
    Posted:  09/15/2023

    Get to know Jack Brzezinski, our new AI solution architect. He discusses the evolution of AI, current state of AI and potential in higher ed, roadmap and goals for his role.

• • 

    News: UC Tech 2022 Committee Recognized with Collaboration Award

    Type: IT News

    Posted: 07/20/2023

    As you may or may not have heard, the 2022 UC Tech committee was at the UC Tech Awards Ceremony Tuesday night to accept a silver award in the collaboration category.

• • 

    Podcast: The Submariner with John Gunvaldson

    The Current: Episode 249
    Type:  Podcast

    The Current: Episode 249
    Posted:  07/12/2023

    Paul Krueger caught up with John Gunvaldson to discuss his 24 years as a Navy submariner, working at a Dot Com in the early 2000s, what he does as a Systems Integration Engineer with IT Services and getting the Harley Davidson motorcycle he’s always wanted.

• • 

    Podcast: Taking On The Tech Hub
    

    Type: Podcast

    Episode 247
    Posted:  06/21/2023

    Business and Technical Support Analyst Erika Zuniga visits the pod to discuss her varied IT roles working with Robert Half Technology, jumping into working the Tech Hub at The Hive, the challenges of being a woman "in the field" for IT Services and her twin boys and her obsession with dragons.

• • 

    Podcast: Diving Into Database Administration

    Type: Podcast

    Episode 245
    Posted:  06/07/2023

    On today’s podcast Suzanne Papp chats about her circuitous path from student to employee at UC San Diego, the role of a Database Administrator, automating DBA functions and SNOW ticket advice, looking forward to attending the Splunk .conf23, and taking up drawing, dropping the recorder and boogie boarding.

• • 

    Notice: Contract for a Curriculum Management System Awarded to Leepfrog Technologies

    Type: Campus Notice

    Posted: 06/06/2023

    After more than nine months of proposal, review, consideration and discussion, the contract for a curriculum management system has been awarded to Leepfrog Technologies Inc. and their system, CourseLeaf.

• • 

    Podcast: More Than Just A Help Desk with Jenny An

    Type: Podcast

    Episode 242
    Posted:  05/10/2023

    Join Jenny An and Miguel Rodriguez as they discuss Jenny's role with the IT Service Desk and how she has defined it as a manager, trainer, and process documentarian, how the Service Desk goes beyond IT support to empower UC San Diego's student body and the Service Desk's purpose as a critical part of UC San Diego's ITS infrastructure.

• • 

    Podcast: Sophocles & Software Engineering

    Type: Podcast

    Episode 241:
    Posted:  05/03/2023

    Noted raconteur and original pod guest Harrison Watts returns to reflect on the age of COVID, describe his current and past work at UC San Diego, explain how he morphed from a classical languages major into a techie, relive his recent triumph at Process Palooza, recount how he recently resumed playing guitar...and got locked out of his first gig.

• • 

    Important Notice: New Storage Quotas for Google Workspace at UC San Diego

    Type: Campus Notice

    Posted: 04/25/2023

    In 2021, Google announced they would no longer offer the no-cost G Suite for Education with unlimited storage to universities. Instead, they introduced Google Workspace for Education as a fee-based service with fixed storage limits.

     

• • 

    Notice: Coming Soon - Use a Personal Email Address to Reset Forgotten AD Password

    Type: Campus Notice

    Posted: 04/11/2023

    Next month, we’ll be introducing a new method to reset your employee Active Directory (AD) password if you have forgotten it. Effective May 9, 2023, if you have entered a personal, non-ucsd e-mail address in UCPath, you may use the password management portal password.ucsd.edu to have a reset link sent to this personal account.

• • 

    Podcast: Developing & DataHub

    Type: Podcast

    Posted: 04/05/2023

    Rocky Mankini drops by the podcast to talk about his journey from Computer Lab Assistant to DevOps Engineer, working at UCLA vs. UC San Diego, DataHub and Kubernetes clusters and magic: The Gathering and pet tortoises

• • 

    Notice: Data Protection and ChatGPT

    Type: Campus Notice

    Posted: 03/23/2023

    With the emergence of ChatGPT, many members of our community are racing to explore the use of it in the academic, research, and administrative mission of the university. I would like to provide some guidance on its appropriate use through the lens of university policy and risk mitigation. At present, any use of ChatGPT should be with the assumption that no personal, confidential or otherwise sensitive information may be used with it.
    

• • 

    Notice: Reminder-Campus Phone Outage: March 25, 2023, 6 p.m. – March 26, 2023, 6 p.m.

    Type: Campus Notice

    Posted: 03/22/2023

    As a reminder, this weekend Information Technology Services (ITS) will be upgrading the Mitel MXOne PBX phone system to the latest software version in order to improve features, stability, and safety for the campus community.

• • 

    Podcast: A BSA Apprenticeship

    Type: Podcast

    Posted: 03/22/2023

    On today’s podcast Husnaa Jamshed discusses working as an IT Services student employee for 3 years, learning the ropes as a business systems analyst, and participating in IT Services’ BSA apprenticeship program.

• • 

    Podcast: On Board with OnBase

    Type: Podcast

    Posted: 03/08/2023

    Ashley McMullen visits the pod to discuss her experience working as a bouncer, her pathway to UC San Diego, the evolution of the OnBase solution, coaching youth sports and antique hunting.

• • 

    Notice: Campus Phone Outage: March 25, 2023, 6 p.m. – March 26, 2023, 6 p.m.

    Type: Campus Notice

    Posted: 02/24/2023

    Information Technology Services (ITS) is preparing to upgrade the Mitel MXOne PBX phone system to the latest software version in order to improve features, stability, and safety for the campus community.

• • 

    Podcast: Asset Management Snapshot with Kenny Li

    Type: Podcast

    Posted: 02/08/2023

    Kenny Li joins the pod to discuss how things are going with Hardware Asset Management, a new collaboration with the Bookstore, the ServiceNow Virtual Agent, a trip to Big Sur and the joy of photography

• • 

    News: UC Tech Lifetime Impact Award Honoree Jim Madden Reflects on 50 Years at UC San Diego

    Type: IT News

    Posted: 02/03/2023

    In September 1972, Jim Madden moved his wife and three-month-old baby halfway across the country to take a new position at UC San Diego. 

• • 

    Podcast: AVDI Refresher with Arturo Acevedo

    Type: Podcast

    Posted: 01/25/2023

    Arturo Acevedo drops by to discuss some current and new projects for the Classroom Support and Audio-Visual Design and Installation (AVDI) teams, how his team "refreshes" classrooms, what the team did to set up the outdoor classrooms during the pandemic, how much the campus will be changing, including plans for a hotel and the "future college".

• • 

    Podcast: Talking Telecom with Joy Gacuya

    Type: Podcast

    Posted: 01/11/2023

    Joy Gacuya stops by to discuss how much the campus has changed in his 28+ years at UC San Diego, what his team does at UC San Diego, current and upcoming projects for the Telecom, Project Management and Planning teams, and his hobbies and plans for 2023.

• • 

    Notice: Resumption of Phone Callback Retirements for Duo Two-Step Login

    Type: Campus Notice

    Posted: 01/09/2023

    On January 17, 2023, UC San Diego will continue the process of progressively retiring the phone callback option for Duo two-step login. The following users will have the phone callback option retired on January 17: students with last names beginning A-G who received a Duo phone call in the six months leading up to November 2022. 

• • 

    Notice: Campuswide Expansion of Simulated Phishing Campaigns

    Type: Campus Notice

    Posted: 01/06/2023

    As part of our ongoing cybersecurity educational campaigns, for several years IT Services has conducted “mock phishing” email campaigns to VC-CFO staff. We feel these efforts have improved awareness on spotting the telltale characteristics of phishing emails and how to report them. 

• • 

    Notice: LastPass Security Incident and Steps You Should Take

    Type: Campus Notice

    Posted: 01/04/2023

    In late December 2022, we were notified of a serious security incident involving LastPass, which UC San Diego uses as its password manager of choice. In short, a hacker was able to obtain the full, encrypted vaults for many or all of its customers. Along with other LastPass customers, we’re still working on understanding the full scope of the breach and the implications.

• • 

    News: IT Services Makes Its Mark at EDUCAUSE '22

    Type: IT News

    Posted: 12/7/2022

    The premier higher ed IT event was well attended by IT Services, featuring in-person sessions and presentations given by Carolyn Ellis and Claire Mizumoto, and an exclusive online-only session featuring Mike Corn.

• • 

    Podcast: Ed Tech Manager Day in the Life

    Type: Podcast

    Posted: 11/30/2022

    Ed Tech Support Manager Katherine Collins joins us to discuss the Ed Tech team's "Virtual First" model, the transition to Canvas, how LSS influenced her management style and who she was in high school.

• 

  News: UC Secures Systemwide Kaltura Agreement

  Type: IT News

  Posted: 11/9/2022

  As announced on the UC IT Blog , the University of California has secured a systemwide agreement for Kaltura as an enterprise video content management (EVCM) solution. 

• • 

    Podcast: Campus Champions and Research IT

    Type: Podcast

    Posted: 11/2/2022

    Cyd Burrows-Schilling joins us to discuss what the Campus Champions Leadership Team is, what her new role is on that team, a Brief History of Research IT, a Brief History of Cyd in Research IT and advice for a young Cyd.

• • 

    Podcast: ATS Orchestration

    Type: Podcast

    Posted: 10/26/2022

    ATS Director Valerie Polichar joins us to discuss the work that currently has her most enthusiastic, the varying (and sometimes conflicting) needs of researchers and instructors, challenges and lessons learned from SMT AMA sessions, sing a song (or 400!) and what is faster: the rate of technology or the rate of how many people need it?

• • 

    Notice: Retirement of Phone Callback Option from Duo Two-Step Login

    Type: Campus Notice

    Posted: 10/25/2022

    As announced in our October 17 campus notice , UC San Diego has recently experienced an increase in phishing attacks that seek to exploit the phone callback option for two-step login (provided by Duo Security). To reduce the possibility of further incidents, the callback option for Duo two-step login will be progressively retired between November 2022 and March 2023 for all UC San Diego students, academic employees, and staff, including UC San Diego Health personnel .

• • 

    Podcast: Service Desk Synchrony

    Type: Podcast

    Posted: 10/19/2022

    Robyn Chadwick joins the pod to talk about her origins in tech as a “gopher” and pushing equipment uphill, settling into her role as Service Desk Supervisor, finding joy and inspiration from working with student staff, campus being “alive” again and adventures in gaming and synchronized swimming.

• • 

    Notice: Alert: Phishing Emails Exploit Duo Phone Callback Verification

    Type: Campus Notice

    Posted: 10/17/2022

    UC San Diego has recently experienced an increase in phishing attacks that seek to exploit the phone callback option provided by Duo Security, which UC San Diego uses to power its two-step login process (also known as multi-factor authentication or MFA).

• • 

    Podcast: This Guy Francisco

    Type: Podcast

    Posted: 10/12/2022

    "This Guy Francisco" sat down with us to talk about living in both San Diego and Tijuana, his journey from student to staff, being the service owner of WalkMe and his passion for soccer.

• • 

    News: IT Services Addresses PMI Annual Conference

    Type: IT News

    Posted: 10/12/2022

    IT Services' Manisha Kanodia, Lynn Underwood and Mojgan Amini shared their process improvement knowledge at this year's Project Management Institute (PMI) San Diego Annual Conference on September 30.

• • 

    Podcast: CISO Updates with Mike Corn

    Type: Podcast

    Posted: 10/5/2022

    CISO Mike Corn rejoins the pod to offer updates and reflections including structure and function of the Office of Information Assurance (OIA), recent accomplishments including Log4j response and EIM and CMMC progress, working with UC Regents on breech prevention and response, what he’s optimistic about, how he became a CISO, why he can’t keep up with his wife.

• • 

    Podcast: Architecting Roles for Women in IT with Mona Zarei

    Type: Podcast

    Posted: 9/28/2022

    Mona joined us on the podcast to share what she did at the University of Miami and what she does at UC San Diego, what a solution architect does at UC San Diego IT Services, a little bit about the Enterprise Identity Management project goals, her perspective and advice on being a female leader in a male-dominated industry.

• • 

    Podcast: A Sailor's Life with James Seddon

    Type: Podcast

    Posted: 9/21/2022

    James Seddon visits the pod to discuss his new role as Senior Director, Enterprise Network and Voice Services Career history at UC San Diego, his experience in the Navy, including deployment to Afghanistan, how writing helps soothe the soul, how not to catch fish.

• • 

    Podcast: Another Round with Paul Yellin

    Type: Podcast

    Posted: 9/14/2022

    Another Round with Paul Yellin
    Paul Yellin visits to reflect on his work on SNOW and other platforms, getting evicted from TPCS, ditching IT for bartending (then coming back), adventures in condo gardening, his seven-year degree plan, growing up in OB.

• • 

    Podcast: UC San Diego Women in Tech

    Type: Podcast

    Posted: 9/7/2022

    Carolyn Ellis, Allison Flick, Jessica Hilt, and Christine Kirkpatrick swing by to share the goals of UC San Diego Women in Tech (WIT) community, why they joined the supportive system, how you can get in touch with the group and/or attend events, knowledge they’ve gained from other members and the committee.

• • 

    News: IT Services Honored at Inaugural UC Tech Awards

    Type: IT News

    Posted: 8/22/2022

    IT Services employees came home with the Lifetime Impact Award, Silver UC Collaboration Award and the Operational Excellence Award at the inaugural UC Tech Awards presentation last Wednesday.

• • 

    Notice: Changes to UCSD-GUEST Wi-Fi and General Wi-Fi Best Practices

    Type: Campus Notice

    Posted: 8/22/2022

    On behalf of IT Services, I’d like to provide you an update on changes to UCSD-GUEST Wi-Fi, which is available on main campus, off-campus offices, Division of Extended Studies facilities, and UC San Diego Health facilities. Additionally, below are some helpful hints to get the most out of your Wi-Fi experience on campus.

• • 

    Notice: 10x Increase in Sexploitation Scams

    Type: Campus Notice

    Posted: 7/27/2022

    Over the last month, UC San Diego has experienced a 10-fold increase in what are known as “sexploitation” scams. These are email messages, claiming that the sender has taken control of the recipient's computer and, unless a payment is received, threatens to release videos and other images of the recipient.  

• • 

    Podcast: So Long, Farewell with Douglas Bonilla

    Type: Podcast

    Posted: 7/27/2022

    Douglas Bonilla comes out from behind the scenes of the podcast for his farewell interview and talks about all the work he does for ITS, his next adventure, camping vs. "Glamping", his kids making "Dirt Angels".

• • 

    Podcast: Extended Studies Tech with Don Agoncillo

    Type: Podcast

    Posted: 7/20/2022

    Don joins the podcast to share what his team at Extension Information Services (EXIS) has been working on, some differences between IT Services and Division of Extended Studies, exciting upcoming projects he has been looking forward to, how he’s learning more about ‘Building a Second Brain’.

• • 

    Podcast: Enhancing the Student Experience with Carlo Del Frate

    Type: Podcast

    Posted: 7/13/2022

    Carlo swings by to talk about his previous career in the aircraft industry, developing solutions to enhance the student experience, leveraging student developers, getting feedback and requirements from the campus community, jewelry-making as a hobby.

• • 

    Podcast: Innovating Academic Technology with Paul Jamason

    Type: Podcast

    Posted: 6/29/2022

    Manager Paul Jamason gives the lowdown on what Academic Technology Innovation (ATI) is, how ATI supports the campus community, adapts to change during the pandemic, and his passion for advocacy.

• • 

    News: ATS' Jake Kindley Earns Triton Student of the Year Award

    Type: IT News

    Posted: 6/14/2022

    Academic Technology Service's Student Engineer Jake Kindley is the recent recipient of the 2022 Triton Student Employee of the Year Award for the Chief Financial Officer VC area.

• • 

    News: Making the Leap to Synchronous Hybrid Learning

    Type: IT News

    Posted: 6/8/2022

    The IT Services' Audio Visual Design & Installation (AVDI) team collaborated to provide innovative solutions for over 100 general assignment classrooms on the UC San Diego Campus left vacant due to the pandemic, allowing instruction to resume unimpeded.

• • 

    Podcast: Lebanon to La Jolla with Nathalie Gholmieh

    Type: Podcast

    Posted: 5/25/2022

    Nathalie Gholmieh visits the pod to discuss a chance encounter that changed her life, her passion for teaching and higher education, her team’s work with the integration platform and DevOps (and Integration CoP and DevOps Roundtable) and finally conquering the swarms.

• • 

    Remote And Connected With Sowmya Sekar

    Type: Podcast

    Posted: 5/18/2022

    Sowmya drops by to share what it has been like working 100% remotely in Seattle, how to stay connected to the team, some tips for work life balance and fun things to do in Seattle

• • 

    UC Tech Awards With Yvonne Tevis

    Type: Podcast

    Posted: 5/11/2022

    UCOP’s Yvonne Tevis stops by to discuss the revamped UC Tech Awards program including new categories and criteria, submission advice and top tips and reasons to nominate and submit.

• • 

    Building for Tomorrow with David Hutches

    Type: Podcast

    Posted: 5/4/2022

    David Hutches jumped on to share his journey to becoming an enterprise architect, including working on IBM Watson and why he (jokingly) calls himself a "failed academic", what is an enterprise architect, how different people bring a wealth of knowledge to the organization and how he tackles the water cooler trivia questions.

• • 

    Process Landscape With Kate Balderston

    Type: Podcast

    Posted: 4/27/2022

    Sowmya drops by to share what it has been like working 100% remotely in Seattle, how to stay connected to the team, some tips for work life balance and fun things to do in Seattle

• • 

    Inclusive Excellence Award with Manisha Kanodia

    Type: Podcast

    Posted: 4/20/2022

    Manisha Kanodia visits the pod to discuss her recent recognition with the Inclusive Excellence Award, including the “ah ha” moment that led her to advocate for women in IT, why she remains passionate in her advocacy and initiatives and projects she’s led.

• • 

    Celebrating Our Student Staff

    Type: IT News

    Posted: 4/14/2022

    One of the exciting things about working at IT Services is sharing the workload with some of the most incredible minds. And some of those minds are ones we help shape, namely our student employees. Ensuring their success at the UC San Diego involves mentorship and means supporting their first few steps in their desired career. So let's take a moment to celebrate our student staff members.

• • 

    Update: Campus Phone Outage Tonight 10:30 – 11 p.m.

    Type: Campus Notice

    Posted: 4/14/2022

    As an update to yesterday’s original notification (see below), please note that if you have a facilities related issue during the outage, use a mobile phone to contact the Facilities Management Watch Stander directly at 858-967-2210.

• • 

    Campus Phone Outage: April 14, 2022, 10:30 - 11 p.m.

    Type: Campus Notice

    Posted: 4/13/2022

     As part of our continuous efforts to provide the best IT services to UC San Diego, we have scheduled an upgrade to the campus telephone system. During the upgrade, campus telephone services will be unavailable 10:30 p.m. - 11:00 p.m. Thursday, April 14, 2022. 

• • 

    Being a Change Lead with Sara Danford

    Type: Podcast

    Posted: 3/30/2022

    ESR Student Information System Change Lead Sara Danford discusses her role as a Change Lead, current state of the SIS project, lessons learned and what she’s looking forward to and the foreign language she’s learning and her top travel pick.

• • 

    Leading in Tech with Adriene Hughes

    Type: Podcast

    Posted: 3/23/2022

    Adriene Hughes chats about her recent honor in UC IT Blog's Women in Tech, a career trajectory from artist to technician, including mentorship and responsibility, how Harvard Business School provided a critical peek into the future and on being a voice for innovation.

• • 

    UC Tech Returns August 15-17

    Type: IT News

    Posted: 3/9/2022

    Mark your calendars for   UC Tech, hosted by UC San Diego on August 15-17, 2022. This year we’re offering a hybrid conference for maximum flexibility.

• • 

    The Future State of SIS Reporting

    Type: ESR News

    Posted: 3/9/2022

    As a follow-up to   the February 2022 article  about the scope of the Student Information System (SIS) Project, the team wanted to further clarify one item on the in scope/out of scope list: reports. 

• • 

    Successful Implementation of the WalkMe Digital Adoption Platform

    Type: ESR News

    Posted: 3/9/2022

    There have been multiple successful instances of WalkMe implemented across all areas of campus, from small systems with fewer than thirty users to enterprise-wide systems that are core to UC San Diego business. These successful implementations have relied on the input and feedback of business owners and, especially, system users.

• • 

    The Dualities of an Enterprise Architect

    Type: ESR News

    Posted: 3/7/2022

    Get to know what Dr. David Hutches does, the Enterprise Architect (EA) working on the Student Information System (SIS) project. David is fairly new to the team, having joined after the departure of the team’s previous EA.

• • 

    Curriculum Management: Tracking Course and Program Details in a Complex Academic Enterprise

    Type: ESR News

    Posted: 3/2/2022

    As a follow-up to   our February 2022 article  about the scope of the Student Information System (SIS) Project, we wanted to provide an update on an in-scope area of the project that the team is currently focusing their attention on: curriculum management.

• • 

    Project Management Perspectives with Erin Kilburn

    Type: Podcast

    Posted: 3/2/2022

    Erin Kilburn stops by to talk about the Enterprise Solution Life Cycle Project, why we need to standardize our project management framework, leveraging our best practices and expert sourcing and how we can take our lessons from ESR to help us support each other better

• • 

    Improving Security with Ed Wade

    Type: Podcast

    Posted: 2/23/2022

    Ed Wade drops by to talk about his Lean Six Sigma Green Belt Project, share what else he’s been working on, discuss the importance of clean data and listen to some solid jokes.

• • 

    URGENT SECURITY UPDATE: VPN Now Required to Use Remote Desktop Protocols (ADP/RDP/VNC)

    Type: Campus Notice

    Posted: 2/23/2022

    As part of UC San Diego’s continuous effort to protect our community from ransomware attacks, effective  March 1, 2022, remote access to campus resources using the Remote Desktop Protocol (RDP), Apple Remote Desktop (ADP), and Virtual Network Computing (VNC) will now require connection to the campus VPN.

• • 

    Managing Change with Lynn Underwood

    Type: Podcast

    Posted: 2/16/2022

    Lynn Underwood, Director of Strategic Organizational Change Management (SOCM), stops by to talk about the ins and outs of SOCM, projects where we successfully integrated the OCM framework, team members and project shout outs and how SOCM fits in IT Services and campus’ vision and goals.

• • 

    The Trajectory of EIM

    Type: ESR News

    Posted: 2/14/2022

    What do the 75,000+ (and growing) members of the UC San Diego community have in common? If you ask the  Enterprise Identity Management (EIM) project team what EIM is about, you’ll hear one resounding answer: it has to do with identity.

• • 

    Research IT with Claire Mizumoto

    Type: Podcast

    Posted: 1/26/2022

    Claire Mizumoto joins the pod to discuss all things Research IT, including the origin of the workgroup, helping faculty and PIs leverage IT resources and team members and current projects.

• • 

    Finance Systems Stabilization

    Type: ESR News

    Posted: 1/19/2022

    The financial systems launch has required significant change in how we conduct financial management and was unfortunately impacted by the considerable change of a global pandemic, intense racial injustices across the country, and unrelenting change in our professional and personal lives. We are grateful for the resilience you’ve shown and are excited to move forward to share how things are going now that we are on track.

• • 

    Recognizing Innovators With Charles Bryant

    Type: Podcast

    Posted: 1/19/2022

    Mobile Applications Programmer Charles Bryant exemplifies the innovative spirit of the department as he discusses trading his shorts for a move up to the Bay, his recent recognition with the Think Like an Entrepreneur Award, enhancing the mobile app in response to COVID, the value of mentoring students and the mindset for innovating on the mobile app.

• • 

    IT Services by the Numbers 2021

    Type: IT News

    Posted: 1/13/2022

    From the last IT Services All-Hands meeting of 2021, here's what our department looks like by the numbers.

      

• • 

    Data Privacy with Pegah Parsi

    Type: Podcast

    Posted: 1/12/2022

    Campus Privacy Officer Pegah Parsi discusses data privacy and fills us in on what's planned for this month in light of Data Privacy Week (January 24-28): concerns of social media and your data, the field of data privacy and turning off your notifications for better control

• • 

    WTS New Year Update with Brett Pollak

    Type: Podcast

    Posted: 1/5/2022

    On this week’s podcast we hear from Brett Pollak with updates on business Intelligence and Activity Hubs, case management and customer support, the role of the UC San Diego mobile app in our COVID response, the evolving nature of the workplace and family and leisure pursuits.

2021

• • 

    Log4J Vulnerability Response and Actions Needed

    Type: Campus Notice

    Posted: 12/16/2021

    Last week a new and pervasive vulnerability was announced in a commonly used component of the Java programming framework. The “Log4J” vulnerability allows a hacker to easily gain remote access to vulnerable computers. UC San Diego has seen thousands of attacks against networked computers since the announcement, and our IT professionals have been working since last week to identify and secure vulnerable computers and services.  

• • 

    Finance Systems Operations – Reviewing Issues and Progress 2

    Type: Campus Notice

    Posted: 12/7/2021

    Our various teams (Finance, ITS, Academic VCs) are collaborating with the Chancellor’s ESR Advisory Committee (co-chaired by Zea Borok and Vicki Grassian) to create a single list of issues so that faculty and staff can easily determine if the challenges they face have already been identified.

• • 

    SIS: The SIS Shopping List

    Type: ESR News

    Posted: 12/6/2021

    Replacing our student information system (SIS) may seem like a daunting task. On a project with such a large scope and with so many different stakeholders, how do you even begin to understand what’s required to be successful?  For Stewart McMaken, a business systems analyst working on the SIS project, the answer is simple: a list.

• • 

    Sharepoint Whisperer with Fred West

    Type: Podcast

    Posted: 12/1/2021

    Fred West drops by to discuss becoming the "inscrutable" Sharepoint and Forms Guru, his unique perspective 21 years at the university and what's in the tarot cards for Fred after retirement.

• • 

    SIS: Minimizing Disruptions and Supporting Report Access

    Type: ESR News

    Posted: 12/1/2021

    After the original request for proposal (RFP) for a new student information system (SIS) was   closed with no award, the project team refocused their efforts on two key next steps for the project: 1)   issuing a new RFP for a vendor partner  and 2)   pre-habilitation work.

• • 

    Life as a BSA wtih Julie Steele

    Type: Podcast

    Posted: 11/10/2021

    Julie Steele stops by to describe the role of a business systems analyst, provide tips on thinking like a BSA and give a crash course in Indian classical music.

• • 

    SIS: One for All, All for One

    Type: ESR News

    Posted: 11/10/2021

    To support improving the student experience and to better meet the changing needs of all learners,  the strategic vision  for the Student Information System (SIS) project calls for bringing DES together with the rest of the university in just one new student system. In this future-state where the entire university exists in one SIS, an individual will have only one student record.

• • 

    Software Vulnerabilities with Stefan Savage

    Type: Podcast

    Posted: 11/3/2021

    Stefan Savage, esteemed professor of Computer Science and Engineering gives the lowdown on h is unique approach to teaching, g roundbreaking research into cybersecurity, and h is upcoming November 12 presentation entitled "Modern Automotive Vulnerabilities: The Science Behind the Fast and the Furious."

• • 

    WalkMe Browser Extension Approved for all University Managed Computers

    Type: Campus Notice

    Posted: 10/19/2021

    The  Enterprise Information Services Committee  (EISC) has approved the deployment of the WalkMe Digital Adoption Platform to all university-managed workstations, including Health Sciences, beginning October 28.

• • 

    SIS: Governance Critical to SIS Project Success

    Type: ESR News

    Posted: 10/8/2021

    The Enterprise Systems Renewal (ESR) program leverages the talent and experience of staff, partners and departments across campus to update software applications and review business processes in key service areas, including Student Information. The leveraging of talent extends into the ESR and Student Information System (SIS) governance committees, where the experience and insight of governance committee members has already proved to be invaluable.

• • 

    Cybersecurity Updates with CISO Mike Corn

    Type: Podcast

    Posted: 10/6/2021

    With Cybersecurity Awareness Month finally here, Chief Information Security Officer Mike Corn gives us the full scoop on p asswords, p rotecting research data and p atching.

• • 

    Improving Research Security

    Type: Campus Notice

    Posted: 9/28/2021

    Researchers and PIs encouraged to complete Cybersecurity Certification for Research program to ensure their labs are secure. 

• • 

    SIS: Enterprise Identity Management (EIM) Project Opens Project Roles

    Type: ESR News

    Posted: 9/27/2021

    The Enterprise Identity Management (EIM) project has recently conducted critical foundational work and is beginning to plan campus engagement. To support this work, the team is looking for staff to join the Organizational Change Management (OCM) team in two key roles – Change Lead and Change Practitioner. 

• • 

    CMMC and More with Carolyn Ellis

    Type: Podcast

    Posted: 9/22/2021

    New arrival Carolyn Ellis stops by to share mentoring other women in the cybersecurity field, grants she’ll be bringing to UC San Diego, our nascent Cybersecurity Maturity Model Certification
    program, and more!

• • 

    Equipping New Spaces

    Type: IT News

    Posted: 9/20/2021

    Several IT Services teams joined forces during the past year to outfit the new 600-seat lecture hall in the recently finished North Torrey Pines Living and Learning Neighborhood. 

      

• • 

    Process Mapping Insights

    Type: Podcast

    Posted: 9/15/2021

    Tony Nava (UC San Diego), Katie Mankins (UC Santa Barbara) and Nick Endsley (UC Berkeley) team up to talk all things Promapp.

     

• • 

    Chancellor's ESR Financial Systems Advisory Committee

    Type: Campus Notice

    Posted: 9/3/2021

    The Chancellor's ESR Advisory Committee established to review the multi-year initiative reshaping the way UC San Diego manages its financial operations.

• • 

    Fall Quarter Ed Tech Updates

    Type: Podcast

    Posted: 8/25/2021

    With Fall Quarter around the bend, Dan Suchy discusses expectations, pandemic-inspired innovations, accessibility and remote options, and tips for coming back to campus.

     

• • 

    Finance Systems Operations – Reviewing Issues and Progress

    Type: Campus Notice

    Posted: 8/17/2021

    We would like to invite you to a candid conversation about the transition to a modern financial management system on  Thursday, August 26 at 1:30 p.m.

• • 

    Required AD Password Change

    Type: Campus Notice

    Posted: 8/13/2021

    Information about Active Directory (AD) security updates and a required AD password change for campus, UC San Diego Health and Health Sciences.

• • 

    Webinar: Living on the Dark Web

    Type: Campus Notice

    Posted: 7/7/2021

    Join a webinar that addresses how to live securely amidst ransomware attacks, data breaches and an ever-changing cybersecurity landscape.

• • 

    Cybersecurity Notification: Ransomware Threat at UC San Diego

    Type: Campus Notice

    Posted: 6/30/2021

    Information about ransomware and recommendations on protecting your systems and research data.

• • 

    Reminder: Campus Phone Upgrade and Limited Functionality on June 25 from 4:30 - 4:40 a.m.

    Type: Campus Notice

    Posted: 6/24/2021

    As a reminder, IT Services has scheduled a software upgrade to the campus telephone system.

• • 

    Campus Phone Upgrade and Limited Functionality on June 25 from 4:30 - 4:40 a.m.

    Type: Campus Notice

    Posted: 6/22/2021

    IT Services has scheduled a software upgrade to the campus telephone system.

• • 

    Cybersecurity Certification for Research Program

    Type: Campus Notice

    Posted: 6/14/2021

    Announcement of UC San Diego’s formal Cybersecurity Certification for Research (CCR) program  to minimize the likelihood of ransomware attacks.

• • 

    Urgent Security Matter: Two-Step Login (Duo) Now Required for All Email Clients

    Type: Campus Notice

    Posted: 5/21/2021

    UC San Diego email access will now require two-step login (Duo) as part of our continued security enhancements.

• • 

    SIS: Focus on Reporting and “Pre-habilitation” Activities

    Type: ESR News

    Posted: 5/12/2021

    The Request for Proposal (RFP) that we issued to Student Information System (SIS) vendors was closed without making an award.

• • 

    Updated FAQs About the Data Security Incident Affecting the University of California Community

    Type: Campus Notice

    Posted: 5/6/2021

    The Office of the President updated FAQs on the Accellion data breach. 

• • 

    Experian Alert Notices Connected to the Accellion Data Breach

    Type: Campus Notice

    Posted: 4/22/2021

    Learn the latest on the Accellion data breach.

     

• • 

    A New Way to Find Reports is Coming in April!

    Type: ESR News

    Posted: 4/13/2021

    The current location for enterprise system and cross-system reports gets an upgrade!

     

• • 

    Today’s Identity Theft Protection Workshop and Updated FAQs About the Data Security Incident Affecting the University of California Community

    Type: Campus Notice

    Posted: 4/8/2021

    Watch a recording of the workshop and get the latest news.

     

• • 

    REMINDER: Identity Theft Protection Workshop

    Type: Campus Notice

    Posted: 4/7/2021

    Register now so you can get your questions answered.

     

• • 

    Identity Theft Protection Workshop

    Type: Campus Notice

    Posted: 4/6/2021

    All UC San Diego faculty, staff and students are invited to attend to learn about free monitoring services.

     

• • 

    FAQs About the Data Security Incident Affecting the University of California Community

    Type: Campus Notice

    Posted: 4/5/2021

    Learn the latest on the Accellion data breach.

     

• • 

    The Evolution of an In-Person Service

    Type: IT News

    Posted: 4/5/2021

    When the campus closed, Studio U stayed open.

      

• • 

    Security Incident Involving UC Employee Information

    Type: Campus Notice

    Posted: 4/1/2021

    UCOP learned that some personal data for UC employees was obtained through a cyber-attack. Get the latest!

     

• • 

    Preparing for the Unexpected: Major Incident Management Process Announced

    Type: ESR News

    Posted: 3/16/2021

    The Major Incident Management process works quickly to resolve major incidents.

• • 

    Financial Information System Project Update: Oracle Planning and Budgeting is Live!

    Type: Campus Notice

    Posted: 3/4/2021

    New system allows the campus to move towards its vision for a comprehensive budget plan delivering a thoughtful design and uniformity across budgeting

     

• • 

    Making Outdoor Learning Possible

    Type: IT News

    Posted: 2/26/2021

    Tech in tents and other adaptations to keep in-person learning going.

      

• • 

    UC San Diego Craft Center

    Type: Podcast

    Posted: 2/10/2021

    Hear from Tina Mata, Annika Nelson and Marina Bogdanova as they discuss bringing the UC San Diego Craft Center to life.

• • 

    Kuali Research One-Year Review

    Type: Podcast

    Posted: 2/3/2021

    The Kuali Research solution was released just over a year ago. To mark the occasion, we caught up with Change Lead Nicole Joyce to discuss the project through the ESR lens.

     

• • 

    Turning a Battleship on a Dime: Moving to a New LMS During Lockdown

    Type: IT News

    Posted: 2/3/2021

    COVID was no match for our Canvas conversion.

      

• • 

    CloudLabs: How UC San Diego Deployed Remote Computer Labs in Record Time

    Type: IT News

    Posted: 2/3/2021

    When everything else went virtual, labs did too!

      

• • 

    Making UC San Diego More Secure Online

    Type: Podcast

    Posted: 1/27/2021

    CISO Michael Corn discusses the Office of Information Assurance, what everyone can do to make campus more secure, and recent current events. 
    

• • 

    UCPath and Financial Information System: Focusing on What Matters

    Type: Campus Notice

    Posted: 1/26/2021

    Get the latest updates based on user feedback.

     

2020

• • 

    Reminder: Help Us Improve Voice Services (Phone, Voicemail, Call Center and More)

    Type: Campus Notice

    Posted: 12/2/2020

    IT Services and Health IS are conducting a survey to assess voice services needs, such as phone, voicemail, call center and other solutions...

• • 

    CA COVID Notify — Update to Apple iOS 14.2 to Continue Exposure Notifications

    Type: Campus Notice 

    Posted: 11/13/2020

     

• • 

    UCPath and Financial Information System Town Hall Post-Event Thank You

    Type: Campus Notice

    Posted: 11/10/2020

    Thank you to the many faculty and staff who joined us for the UCPath and Financial Information System Town Hall back on November 4, covering important system updates and efforts to improve department operations.

• • 

    Help Us Improve Voice Services (Phone, Voicemail, Call Center and More)

    Type: Campus Notice 

    Posted: 11/9/2020

     

• • 

    UCPath and Financial Information System Town Hall

    Type: Campus Notice 

    Posted: 10/22/2020

     

• • 

    EdTech Showcase Goes Virtual

    Type: IT News

    Posted: 10/7/2020

    Faculty log on to Zoom to learn the latest tools and tricks.

      

• • 

    Reminder: Zoom Bombing Prevention and Reports

    Type: Campus Notice 

    Posted: 9/25/2020

     

• • 

    Research Computing & Data Brief Survey

    Type: Campus Notice 

    Posted: 9/23/2020

     

• • 

    Four Perspectives on Working Within the ESR Framework for Space and Real Estate!

    Type: Podcast

    Posted: 9/14/2020

    The technical and business leads of the Facilities Information Management system for Space and Real Estate discuss their project one year after go live.

     

• • 

    IT Services Takes UC San Diego “Online” to a Global Audience

    Type: IT News

    Posted: 8/26/2020

    New platform extends academic reach far and wide.

      

• • 

    Sautter Award: Customer Dashboard for Construction Projects

    Type: Podcast

    Posted: 8/21/2020

    Mike Howell discusses an award-winning project and what it’s like watching his son, Mikey, excel on the hardwood for the Tritons basketball team.

• • 

    Blink Gets a Refresh!

    Type: IT News

    Posted: 8/12/2020

    Campus intranet updated for the first time in... awhile.

      

• • 

    Sautter Award: StudioU Makes Video Production DIY

    Type: Podcast

    Posted: 8/12/2020

    Robin Martin gives the lowdown on empowering faculty to make their own videos and recordings.

• • 

    Taking Remote Learning to New Heights

    Type: Podcast

    Posted: 8/11/2020

    Treb Padula covers upgrades to classroom and instructional technology that help support remote learners.

• • 

    Blink Gets an Update

    Type: Podcast

    Posted: 8/6/2020

    Robin Allisa Becker describes the Blink redesign and what it took to make it happen.
    
    

• • 

    How the UC San Diego Mobile App Supports Return to Learn

    Type: Podcast

    Posted: 8/5/2020

    Alex Wu drops by to discuss the “hackathon” approach to adding barcode scanning technology to scan COVID-19 test kits.

• • 

    New Blink Experience Coming August 7

    Type: Campus Notice 

    Posted: 7/28/2020

     

• • 

    UC San Diego Response to Research Data Ransomware Incident

    Type: Campus Notice 

    Posted: 7/17/2020

     

• • 

    Virtualizing Computer Labs

    Type: Podcast

    Posted: 7/15/2020

    Valerie Polichar recounts the innovative work making hundreds of computer lab seats available online.

     

• • 

    Reaching Global Learners via UC San Diego Online

    Type: Podcast

    Posted: 7/14/2020

    Karen Flammer breaks down the difference between online teaching and remote teaching, and new platforms available to reach a global student population.
    

• • 

    The Great Migration: Ditching Blackboard for Canvas

    Type: Podcast

    Posted: 6/30/2020

    Deanna Roussin and Ed Ruiz talk about their contributions to launching a new learning management system. 

• • 

    Be Aware of COVID-19 Related Hacking and Phishing Attacks

    Type: Campus Notice 

    Posted: 6/11/2020

     

• • 

    Protecting Privacy in the Age of COVID-19

    Type: Podcast

    Posted: 6/4/2020

    Pegah Parsi tells you what you need to know about privacy in a rapidly-changing environment.

     

• • 

    Important Zoom Updates

    Type: Campus Notice 

    Posted: 5/29/2020

     

• • 

    Social Login Solution Debuts

    Type: Podcast

    Posted: 5/29/2020

    David Garrison explains why it’ll be easier for alumni to request their transcripts.
    
     

• • 

    IT Contributions to Return to Learn Program

    Type: Podcast

    Posted: 5/20/2020

    Brett Pollak Discusses It Services’ role in supporting the Return to Learn pilot program.
    
    

• • 

    CIO Vince Kellen Talks Remote Learning and Lean Thinking

    Type: IT News

    Posted: 4/24/2020

    UC San Diego CIO Vince Kellen joined Educause for an interview about the new realities and possibilities of remote learning and the importance of lean thinking in higher education.

• • 

    New URL Defense Service Makes Emails Safer

    Type: Campus Notice 

    Posted: 4/15/2020

     

• • 

    IT Services to Host Remote Work Readiness Webinar

    Type: IT News 

    Posted: 4/9/2020

    To continue helping staff with their transition to remote work, IT Services will be conducting a Webinar Friday, April 10, 12 -1 pm with top tips, advice and guidance.

• • 

    Alert: Zoom Bombing Prevention and Reports

    Type: Campus Notice

    Posted: 4/2/2020

     

• • 

    Be Prepared: COVID-19 Scams Are Targeting You

    Type: Campus Notice

    Posted: 4/2/2020

     

• • 

    Free Adobe Creative Cloud Licenses for UC San Diego Users

    Type: Campus Notice

    Posted: 3/31/2020

     

• • 

    Zoom Pro Licenses Available

    Type: Campus Notice

    Posted: 3/12/2020

     

• • 

    Enhancements to Email Fraud Defense

    Type: Campus Notice

    Posted: 1/30/2020

     

• • 

    New Centralized Service & Support Portal for Multiple Business Units

    Type: Campus Notice

    Posted: 1/9/2020

     

• • 

    Student VPN Protected by Two-Step Login Starting January 22

    Type: Campus Notice

    Posted: 1/6/2020