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Recent IT Services News

View the latest news from UC San Diego's nationally recognized technology department

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      Celebrating Our Student Staff

      Type: IT News

      Posted: 4/14/2022

      One of the exciting things about working at IT Services is sharing the workload with some of the most incredible minds. And some of those minds are ones we help shape, namely our student employees. Ensuring their success at the UC San Diego involves mentorship and means supporting their first few steps in their desired career. So let's take a moment to celebrate our student staff members.

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      Update: Campus Phone Outage Tonight 10:30 – 11 p.m.

      Type: Campus Notice

      Posted: 4/14/2022

      As an update to yesterday’s original notification (see below), please note that if you have a facilities related issue during the outage, use a mobile phone to contact the Facilities Management Watch Stander directly at 858-967-2210.

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      Campus Phone Outage: April 14, 2022, 10:30 - 11 p.m.

      Type: Campus Notice

      Posted: 4/13/2022

       As part of our continuous efforts to provide the best IT services to UC San Diego, we have scheduled an upgrade to the campus telephone system. During the upgrade, campus telephone services will be unavailable 10:30 p.m. - 11:00 p.m. Thursday, April 14, 2022. 

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      Successful Implementation of the WalkMe Digital Adoption Platform

      Type: ESR News

      Posted: 3/9/2022

      There have been multiple successful instances of WalkMe implemented across all areas of campus, from small systems with fewer than thirty users to enterprise-wide systems that are core to UC San Diego business. These successful implementations have relied on the input and feedback of business owners and, especially, system users.

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      The Dualities of an Enterprise Architect

      Type: ESR News

      Posted: 3/7/2022

      Get to know what Dr. David Hutches does, the Enterprise Architect (EA) working on the Student Information System (SIS) project. David is fairly new to the team, having joined after the departure of the team’s previous EA.

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      URGENT SECURITY UPDATE: VPN Now Required to Use Remote Desktop Protocols (ADP/RDP/VNC)

      Type: Campus Notice

      Posted: 2/23/2022

      As part of UC San Diego’s continuous effort to protect our community from ransomware attacks, effective March 1, 2022, remote access to campus resources using the Remote Desktop Protocol (RDP), Apple Remote Desktop (ADP), and Virtual Network Computing (VNC) will now require connection to the campus VPN.

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      Finance Systems Stabilization

      Type: ESR News

      Posted: 1/19/2022

      The financial systems launch has required significant change in how we conduct financial management and was unfortunately impacted by the considerable change of a global pandemic, intense racial injustices across the country, and unrelenting change in our professional and personal lives. We are grateful for the resilience you’ve shown and are excited to move forward to share how things are going now that we are on track.

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      IT Services by the Numbers 2021

      Type: IT News

      Posted: 1/13/2022

      From the last IT Services All-Hands meeting of 2021, here's what our department looks like by the numbers.
        
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      Log4J Vulnerability Response and Actions Needed

      Type: Campus Notice

      Posted: 12/16/2021

      Last week a new and pervasive vulnerability was announced in a commonly used component of the Java programming framework. The “Log4J” vulnerability allows a hacker to easily gain remote access to vulnerable computers. UC San Diego has seen thousands of attacks against networked computers since the announcement, and our IT professionals have been working since last week to identify and secure vulnerable computers and services.  

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      Finance Systems Operations – Reviewing Issues and Progress

      Type: Campus Notice

      Posted: 12/7/2021

      Our various teams (Finance, ITS, Academic VCs) are collaborating with the Chancellor’s ESR Advisory Committee (co-chaired by Zea Borok and Vicki Grassian) to create a single list of issues so that faculty and staff can easily determine if the challenges they face have already been identified.

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      SIS: The SIS Shopping List

      Type: ESR News

      Posted: 12/6/2021

      Replacing our student information system (SIS) may seem like a daunting task. On a project with such a large scope and with so many different stakeholders, how do you even begin to understand what’s required to be successful? For Stewart McMaken, a business systems analyst working on the SIS project, the answer is simple: a list.

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      SIS: One for All, All for One

      Type: ESR News

      Posted: 11/10/2021

      To support improving the student experience and to better meet the changing needs of all learners, the strategic vision for the Student Information System (SIS) project calls for bringing DES together with the rest of the university in just one new student system. In this future-state where the entire university exists in one SIS, an individual will have only one student record.

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      SIS: Governance Critical to SIS Project Success

      Type: ESR News

      Posted: 10/8/2021

      The Enterprise Systems Renewal (ESR) program leverages the talent and experience of staff, partners and departments across campus to update software applications and review business processes in key service areas, including Student Information. The leveraging of talent extends into the ESR and Student Information System (SIS) governance committees, where the experience and insight of governance committee members has already proved to be invaluable.

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      Improving Research Security

      Type: Campus Notice

      Posted: 9/28/2021

      Researchers and PIs encouraged to complete Cybersecurity Certification for Research program to ensure their labs are secure. 

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      SIS: Enterprise Identity Management (EIM) Project Opens Project Roles

      Type: ESR News

      Posted: 9/27/2021

      The Enterprise Identity Management (EIM) project has recently conducted critical foundational work and is beginning to plan campus engagement. To support this work, the team is looking for staff to join the Organizational Change Management (OCM) team in two key roles – Change Lead and Change Practitioner. 

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      Equipping New Spaces

      Type: IT News

      Posted: 9/20/2021

      Several IT Services teams joined forces during the past year to outfit the new 600-seat lecture hall in the recently finished North Torrey Pines Living and Learning Neighborhood. 

        

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      Required AD Password Change

      Type: Campus Notice

      Posted: 8/13/2021

      Information about Active Directory (AD) security updates and a required AD password change for campus, UC San Diego Health and Health Sciences.

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      Webinar: Living on the Dark Web

      Type: Campus Notice

      Posted: 7/7/2021

      Join a webinar that addresses how to live securely amidst ransomware attacks, data breaches and an ever-changing cybersecurity landscape.

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      Identity Theft Protection Workshop

      Type: Campus Notice

      Posted: 4/6/2021

      All UC San Diego faculty, staff and students are invited to attend to learn about free monitoring services.

       

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      Blink Gets a Refresh!

      Type: IT News

      Posted: 8/12/2020

      Campus intranet updated for the first time in... awhile.

        

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      IT Services to Host Remote Work Readiness Webinar

      Type: IT News 

      Posted: 4/9/2020

      To continue helping staff with their transition to remote work, IT Services will be conducting a Webinar Friday, April 10, 12 -1 pm with top tips, advice and guidance.