Lost or Damaged

How to Process a Lost or Damaged Shipment

Contact Logistics immediately through UC San Diego Services & Support

• Logistics Request Form number

• Shipping date

• For damaged shippments Logistics will:
  • Call the person who received the item and instruct that person to keep all packaging materials and paperwork.
  • Call the carrier, request an inspection of the package, and submit an Intent to File a Claim form.
  • After the inspection, file a claim with the carrier and forward the inspection report and a claim report to UCSD Risk Management.
• For lost shippments Logistics will:
  • Call the carrier and place a trace on the item.
  • File a claim with the carrier if the item can't be found.
  • Upon conclusion of the claim, forward a claim report to UCSD Risk Management.
• Risk Management will contact your department and the person who authorized the shipment.