Last Updated: October 11, 2024 4:39:10 PM PDT
Amazon Business is the business supply purchasing platform for Amazon. It’s a good spot to purchase hard to find items and is available as a punchout supplier in Oracle Procurement. Although we have many competitively priced items (Office, Lab, and IT supplies) already in Oracle and through other punchout Agreement Suppliers, Amazon Business can be a good back-up for those more unique needs.
Benefits
- Unlimited Free Prime Shipping on all qualified orders
- Price and availability are 'locked-in' for 7 days once items are placed in your Oracle Procurement shopping cart
- The ability to purchase from Amazon with a purchase order
- Access to a specialized business only Customer Service Team
- Electronic Invoicing – No Paper Invoices
Auto Registration
The registration process that was once required to access the Punchout is no longer necessary. Shoppers who access the Amazon Business punchout are automatically registered into the benefits program.
Enhanced Checkout
Amazon punchout orders lock-in pricing and reserve items for 7 days from the time they are added to your shopping cart. This ensures your order will not be canceled due to pricing fluctuations or changes in item availability! Review the Checkout Enhancement Guide for detailed guidance.
Tip: turn-off your pop-blocker when accessing the Amazon Business punchout.
Shipping note: Amazon Business does not deliver to the Amazon@UCSanDiego pickup point or Amazon lockers. Packages that are delivered to Central Receiving may take an additional day to receive your item due to campus-wide effort to increase sustainability, safety, and reduce traffic congestion on campus. Learn about the L2.0 Carbon Neutral Last Mile Initiative.
Amazon Business Checkout Note: When you are checking out in the Amazon Business punchout, you will see a defaulted shipping location and payment option. These can be disregarded, as the actual billing and delivery instructions will be gathered when you move forward to populate this information in Oracle Procurement after completing checkout in Amazon Business. Refer to the How to Use the Amazon Business Punchout in Oracle Procurement KBA for more information.
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Available Product Categories
What product categories are available to purchase?
Through Amazon Business, you will have access to most items available on the standard Amazon.com site, plus additional business-specific items and millions of items offering business pricing and quantity discounts.
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Restricted Product Categories
Can gift cards be used to make a purchase?
No. Gift cards cannot be used or purchased through the Amazon Business Punchout.
What product categories are not allowed to be purchased?
The following product categories will be marked with a “Company Blocked” message and are not allowed to be purchased due to purchasing policies and requirements.
- Digital Goods & Contents
- Alcoholic Beverages
- Credit Cards
- Jewelry & Watches
- Video Games
- Subscribe with Amazon
- Gift Cards
- Services
- Software
- Wireless Services
- Amazon Devices & Products
- Professional Healthcare
Am I able to make purchases through the UCSD Amazon Business without accessing Oracle?
Yes, if you are a Procurement Card user, you may access amazonbusiness.com directly, sign in using SSO and take advantage of most UCSD Amazon Business benefits. You will need to initially set your payment and delivery information.
Is the URL for a product the same in Amazon Business as it is in the consumer site?
No, the URLs are different. You can search for the product in both sites by the ASIN number in the product description.
Why did I receive an email indicating that my order has been halted?
Amazon Business provides this email if your order has hit one of the tolerance levels set or for reasons not visible to UC San Diego. Although the email instructs you to contact the UC San Diego Amazon Business Administrator, the best way to get more information on these halted order is to contact Amazon Business Customer Service. Call 888-281-3847 or email corporate-PunchOut@amazon.com.
What are the tolerance levels set in Amazon Business?
The tolerance setting within Amazon includes the following:
| Criteria Name |
Criteria Description |
Purchase Outcome |
| Unit Price Changes |
Price increases more than 20% between the time the item was added to a cart and when the PO is sent to Amazon. |
Purchased item(s) Halted (not placed). |
| Quantity |
There is not enough quantity to fulfill orders, Amazon will fulfill the quantity available. |
Purchased item(s) Partially Filled. |
| Amazon-only Fulfillment |
When Amazon fulfilled item is unavailable, only Amazon fulfilled substitute will be provided. |
Purchased item(s) Adjusted. |
| Maximum Shipping Price |
Shipping price exceeds $100. |
Purchased item(s) Cancelled. |
| Maximum Delivery Time |
Number of days for items to be delivered exceeds 45 days from time of purchase. |
Purchased item(s) Cancelled. |
| Condition of Item |
New, Used, & Refurbished products are acceptable items to be purchased. |
Purchased item(s) will be filled. |
Can my items be delivered to the Amazon@UCSanDiego Pick-up Point?
Are there limitations for when items are delivered?
Amazon Business purchases through the Oracle punchout will not be delivered on the weekends or on major holidays. The estimated delivery dates during the check-out and the email confirmation will be adjusted to account for this. Note: the delivery timeline for 3rd party sellers may vary.
Why is there an additional day added to the Prime 2-day when it is delivered to Central Receiving?
In an effort to increase sustainability, safety on campus, less traffic, and a familiar delivery experience, packages that are delivered to Central Receiving may take an additional day to receive your items. The Prime 2-day window is guaranteed to be delivered to receiving, and from that point we will process and sort all packages to be delivered accordingly on campus.
Why can’t I return my product for replacement?
At this time, product returns are limited to refunds only, and can only be initiated by the punchout user or administrator. If you want to re-order the item, you must go to the punchout and reorder.
How can I get additional support?
Amazon Business is supporting UC San Diego by making a Strategic Account Manager available for additional client support. Feel free to reach out if you like but you may also hear from her directly in some cases. As the Amazon Business Strategic Account Manager for UC San Diego, Jaclyn Silva’s primary focus is to provide 1:1 support to UC San Diego campus clients. Her responsibilities include aiding users in streamlining procurement processes, reducing costs, and attaining their department business objectives. Jaclyn offers a range of assistance to campus clients, including but not limited to requesting custom quotes, facilitating bulk buys, conducting departmental webinars, and creating purchasing lists that align with University and department procurement objectives. Additionally, she conducts ongoing training sessions, highlighting the latest features and functionalities of Amazon Business.
Contact Information
Email: jaclynsi@amazon.com
Phone: (415) 420-1963
Amazon Business Customer Service: (866) 486-2360