Payment Plus - UC San Diego's Virtual Card
Payment Plus is UC San Diego’s preferred electronic payment option for issuing payments to payees with purchase orders (POs).
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If you are looking for information on the Travel & Entertainment - Temporary Virtual Card (T&E-TVC), please visit this page.
Payment Plus is UC San Diego’s preferred electronic method for issuing payments to payees. Payment Plus utilizes a Visa Commercial Card to offer payees a payment solution designed to accelerate payment receipt. This payment replaces UC San Diego’s outdated check and Direct Deposit (ACH) processes and delivers important new benefits.
Benefits of Virtual Card
This payment method is a win-win for both UC San Diego and our payees. Increasing automation helps by reducing errors and paperwork, which is a benefit for both organizations.
- Reduced Payment Terms - Virtual Card allows supplier payment to be issued at Net 0.
- Faster Electronic Communications - Advance notification of payments via email helps
suppliers forecast cash flow. Real-time notifications are issued for each card payment. Electronic invoicing speeds up the Accounts Receivable (AR) process to save on operational costs. - U.S. Bank Support - Payment Plus offers various solutions that utilize Virtual Card and also provides an additional support team dedicated to answering Payment Plus inquiries/questions (email: PaymentPlus@access-online.com or phone: 855-268-5386).
- Provides efficiency and reduces paper waste - Virtual Card increases staff productivity through payment automation and eliminates expenses from check writing.
- Enhances payment security and control - Payments are processed only when approved and only for the amount authorized through Single-Use virtual accounts sent to a specific supplier.
Virtual Card Process
Single-Use Virtual Card Accounts:
Payees will receive an automated remittance email for each payment. This email will contain a link to a secure web portal where payees will obtain a unique Visa credit card account number, the amount to charge and the other pertinent details of the transaction needed to process and reconcile their payments. The credit card account will change with each payment so there is no need to keep this information on file. Standard merchant processing fees will apply.
NOTE: Payees who do not have a system processor but are still interested in Virtual Card can contact UC San Diego for information about Straight Through Processing (STP). Payees that require payments to be processed through an online terminal/portal can contact UC San Diego for information about Proxy Pay.
Step 1: Receiving a payment authorization email
An email will be sent to the payee that contains information required to process the payment:
- A one-time secure link to access the Supplier Web Portal.
- The deadline to process the payment and important payment information.
Step 2: Accessing the Supplier Web Portal
Payees will be able to access the Supplier Web Portal with the link from the payment authorization email. The Portal will provide additional payment details.*
*Best Practice: Document the credit card information before the page times out.
Step 3: Processing the Payment
Combine the payment details received in the authorization email with the payment details received from the portal to obtain all the information needed to process the Virtual Credit card. Payees will enter the credit card information in their system/merchant terminal to retrieve funds.
*Best Practice: You must review all invoices for accuracy prior to processing the payment. Contact UC San Diego for any discrepancies.
Contacts and Support
What can UC San Diego help me with?
UC San Diego's Payables can help with the following:
- Reissuing payments
- Payment status - PaymentWorks
- Expired payments
- Canceling payments
- Invoicing issues/discrepancies
What can the Payment Plus Supplier Support Team help me with?
The Payment Plus Supplier Support team is a resource provided by our partner bank for our client’s convenience. The Supplier Support team can help with:
- Declined transactions
- Questions about the virtual credit card number
- CVV or Security Code
- Card expiration date
- Changes to the supplier’s payment notification email address
You can reach the Payment Plus Supplier Support team at 855.268.5386 or email paymentplus@access-online.com.
Contact Flowchart
| Steps | Issue | Contact |
|---|---|---|
| 1. Receive a Payment Authorization email |
|
payables@ucsd.edu |
| 2. Access Credit Card Information |
|
paymentplus@access-online.com |
| 3. Process Payment |
|
paymentplus@access-online.com |
FAQs
Where do I get the expiration date?
The expiration date required to process the Virtual Card payment can be accessed through the secure web portal. The Payment Authorization email will contain a one-time link to our secure portal where the credit card information, including the expiration date, will be provided.
If the one-time link has expired you may obtain the expiration date by calling Payment Plus Supplier Support team at 855.268.5386 or email paymentplus@access-online.com.
How do I get the CVV/Security Code?
The CVV or Security Code required to process the Virtual Card payment can be accessed through the secure web portal. The Payment Authorization contains a one-time link to our secure portal where the credit card information is provided. On the same screen you will find the CVV/ Security Code along with other billing information.
If the one time link has expired you may obtain the CVV/ Security Code by calling Payment Plus Supplier Support team at 855.268.5386 or email paymentplus@access-online.com.
What if my system terminal needs to do a test transaction?
If your system processor requires a test transaction before processing the full amount, please contact UC San Diego’s Payables team to request the Precise Pay function to be removed. Please be sure to make the subject heading “Precise Pay Removal.”
What if I don't have a system processor/credit card terminal?
Payment Plus is able to cater to companies/ individuals that do not have a system processor/ credit card terminal. With Straight Through Processing (STP) our partner bank processes payments on behalf of the supplier to retrieve funds. An email will be sent to the designated contact detailing the full remittance detail along with confirmation of payment. STP provides all of the same benefits of our Single-Use cards.
NOTE: Foreign payees will need a US Tax ID and US based bank account to qualify for STP.
To request STP as a payment method contact UC San Diego’s Payables team. Please be sure to make the subject heading “Straight Through Processing Request.”
What if I need payment to be processed through an online terminal?
Payment Plus is able to cater to companies that accept a card payment, but require payment to be processed through their company’s online terminal/ portal. Our partner bank will process the payment through the supplier’s terminal/ portal. Proxy Pay provides all of the same benefits of our Single-Use cards.
To request Proxy Pay as a payment method contact UC San Diego’s Payables team. Please be sure to make the subject heading “Proxy Pay Request.”
What if I have an invoicing issues?
You must review all invoices for accuracy prior to processing the payment. For invoicing related questions the supplier can contact our UC San Diego's Accounts Payable (AP) team. Please be sure to use the subject heading “Invoice Issue.”
Can I process my virtual card payment in Square?
Yes! Virtual Card's Single-Use cards can be processed through a system processor or Point of Sale System (POS).
What if I want to automate payments?
Payment Plus is able to cater to companies/ individuals that would like to automate their credit card process with Straight Through Processing (STP). STP automates payments-- our partner bank processes payment on behalf of the supplier to retrieve funds. An email will be sent to the designated contact detailing the full remittance detail along with confirmation of payment. STP provides all of the same benefits of our Single-Use cards.
NOTE: Foreign payees will need a US Tax ID and US based bank account to qualify for STP.
To request Straight Through Processing (STP) as a payment method contact UC San Diego’s Payables team. Please be sure to make the subject heading “Straight Through Processing Request.”
What is the status of my payment?
If you are inquiring about the status of your payment, please visit our supplier portal, PaymentWorks. The PaymentWorks portal will allow you to view payment status and detailed payment information on any invoices we have received.
To request access to your account in PaymentWorks, please email payables@ucsd.edu.
How do I handle credits and returns?
Our preferred method is to refund the credit card used to receive the payment.
If you are unable to refund the credit card, the next best method is to submit a Credit Memo. The Credit Memo will be subtracted from your next payment.
If a credit on the card is processed DO NOT SUBMIT A CREDIT MEMO. Submitting a credit memo in addition to processing a credit on the card will result in a duplicate refund.