Check payments through UC San Diego

For all other questions, contact us via the Services & Support portal.

The turnaround time to receive a copy of a cashed check is 3-5 business days.

The turnaround time to process a cancel/ stop payment request is 3-5 business days. In urgent situations, checks may be canceled and reissued within 24 hours.

If a payee states that their check is stolen and has been cashed by someone other than the payee, contact the right department for your check type:

• To report a stolen paycheck, contact Payroll at (858) 534-3247.
• To report a student check stolen, contact Student Financial Solutions, (858) 822-0477.
• To report all other checks stolen issued by Disbursements, submit a request via the Services & Supportportal.
  • Overview of this scenario: 
    • Payment Services confirms the check has been cashed, an affidavit form will be provided for the payee.
    • The payee will be required to fill out and submit an affidavit and get it notarized before returning it to Wells Fargo bank.
    • The payee has the option to open a police investigation regarding the stolen check. 
    • Wells Fargo will conduct an investigation and determine if they deem the case fraudulent.
      • It is possible that the bank does not have enough evidence to determine this case fraudulent, in which case the funds will NOT be returned to Disbursements. It will be up to the department's discretion if you would like to reissue payment without a credit from the bank. 
    • If Wells Fargo deems the case to be fraudulent, the funds will be credited back to our Disbursements account and Payment Services will then return the funds to your department. 
    • Your department will then need to resubmit a request for a new payment to the payee. 

The turnaround time for an investigation for a stolen check can take up to several weeks, this is at the discretion of Wells Fargo. A payment cannot be reissued until the bank determines the status of reported stolen check.

• If it is past 3 weeks from the issue date, and a payee has still not received their check, please submit a Services and Support ticket to Payment Services to request the payment be reissued. For the quickest routing, select the appropriate fields, see above for additional information. Be sure to include check number and/or invoice number along with the correct address to mail the check to. 

1. Select the "Payments" tab in the invoice. 
2. Under the "Address" column, the remittance address will be listed. 

• Checks are valid for cashing for 180 days. After 180 days checks become stale dated and will be rejected by the bank. Please submit a Services and Support ticket to Payment Services to request the payment be reissued if you notice one has become stale dated. For the quickest routing, enter "Banking, Cash, and Card Products" in the about field, "Outgoing Payments" in the related to field, and select the most appropriate option for the more specifically field. 

• UC San Diego highly encourages suppliers switch to an electronic payment method for future payments, such as Direct Deposit(ACH) or Virtual Card. 
• Please verify the remittance address the check was sent to.
  • If the address is incorrect, please have payee update the address via PaymentWorks. If the payee has not been invited to PaymentWorks, please do so by following these instructions. 
• Submit a Services and Support ticket to Payment Services to request the payment be reissued. Be sure to include the check number and correct remittance address. For the quickest routing, enter "Banking, Cash, and Card Products" in the about field, "Outgoing Payments" in the related to field, and select the most appropriate option for the more specifically field. 

1. Email paymentservices@ucsd.edu with the subject line "Check Tracking Number Request" and include the invoice number and payee name.
2. Indicate in your email which service you would like and provide the required information listed below: 
   • For FedEx / UPS that offer tracking numbers and expedited shipping times we need the following information: 
     • Request Project, Task, and Funding Source (if sponsored project)
     • Request Service Type: FedEx or UPS, 2 Day or Overnight
       • Note, some expedited options can be costly, so please indicate if you would like to stay within a certain budget. 
     • Payee Contact Information (name, email address, phone number)
   • For Certified Mail with Return Receipt that offer tracking with normal shipping times (5 business days) we need the following information: 
     • Request Project, Task, and Funding Source (if sponsored project)
     • Request Service Type: Certified Mail & Return Receipt 
     • Payee Contact Information:
       • Ship to Address (if different than address on file)
       • Return Address for Return Receipt to be sent
3. If your payee has provided you with a prepaid label or their account information for Third Party shipping, you will still need to provide a project / task to charge in the case that the account provided has any issues.