UC San Diego Health Care Facilitator Program

Learn about how this program can help you work with your health plans.

About the Health Care Facilitator Program 

The Health Care Facilitator Program is a free and confidential service available to faculty, staff, retirees, survivors and eligible family members. They can help you solve complex problems with your medical, dental or vision plan. Health care facilitators are best used to handle complex problems that you can’t solve on your own. 

• 2024 Retiree Premium Estimator [Excel]
• 2024 Retiree Medical Plan Availability Tool
• Which medical plan is right for you?
• Which Medicare plan is right for you?

*Please note: you must have Excel on your device to access these tools.

Areas of Assistance

Health Care Facilitator Program staff are trained to handle issues such as:

• Helping with billing problems for services which are covered by the health plan.
• Providing a detailed comparison of your benefit options when you have a complex medical condition.
• Intervening on your behalf with health plan representatives.
• Explaining how Medicare benefits coordinate with UC-sponsored medical plans. 
• Completing the Request for Employment CMS-L564 form to enroll for Medicare Part B. 

Before you get in touch with your facilitator, try these other avenues first:

• Call the number on your ID card when you have questions about coverage, authorization requirements and provider networks.
• If you receive a bill, contact their office directly to verify they have your correct insurance information. Benefits plan contacts
• Review the Evidence of Coverage (EOC) booklet for detailed information of what’s covered and not covered. For more information, click here:
  • Medical Plans for Active Employees & Non-Medicare Retirees
  • Medical Plans for Medicare Retirees 

Previous Open Enrollment Presentations

2023: Watch the presentation » View as a PDF »

2021 Retiree Enrollment Presentation

• This presentation is for UC San Diego retirees only. Employees who will be retiring within the next year may also find it useful.

Health Care Facilitator Help Desk 

The Health Care Facilitator Program Help Desk is for active and retired faculty and staff to provide help and support with your UC health and welfare benefits. This is not a presentation – it’s your opportunity to ask questions about your benefits via Zoom. Registration is not required; click the Zoom link below at the start time of the session you'd like to attend.

Date and time: Every 2nd and 4th Thursday of the month 9:00 a.m. - 10:00 a.m.
Meeting URL: https://ucsd.zoom.us/j/97746321192 
Meeting ID: 977 4632 1192

Presentation: Health Insurance After You Retire

UPDATE: September's presentation has been canceled. The HCF team is offering a presentation on "Medicare and Your UC Sponsored Medical Plan" scheduled for September 26th from 1:30 p.m. to 3:00 p.m.. Registration is required and can be made through the UC Learning Center. 

Presentations will resume in October. If you have any questions, please email hcfhelp@ucsd.edu.

This presentation will explain UC’s retiree health and welfare benefits; which benefits can continue into retirement; eligibility for retiree health benefits; the cost of retiree health benefits and what UC requires of you when you become eligible for Medicare. The Health Care Facilitator will also provide resources for those who do not qualify for UC’s retiree health and welfare benefits.

Date and time: Every 3rd Wednesday of the month 10:00 a.m. - 11:30 a.m. 
Meeting URL: https://ucsd.zoom.us/j/91097618075
Meeting ID: 910 9761 8075

Download presentation slides (PDF)

Watch the video recording:

Recorded 2023 Health Insurance After You Retire Presentation

• View as a PDF
• Watch the video recording:

More Information