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UC San Diego Health Care Facilitator Program

Learn about how this program can help you work with your health plans.

About the Health Care Facilitator Program 

The Health Care Facilitator Program is a free and confidential service available to faculty, staff, retirees, survivors and eligible family members. They can help you solve complex problems with your medical, dental or vision plan. Health care facilitators are best used to handle complex problems that you can’t solve on your own. 

*Please note: you must have Excel on your device to access these tools.


Areas of Assistance

Health Care Facilitator Program staff are trained to handle issues such as:

  • Helping with billing problems for services which are covered by the health plan.
  • Providing a detailed comparison of your benefit options when you have a complex medical condition.
  • Intervening on your behalf with health plan representatives.
  • Explaining how Medicare benefits coordinate with UC-sponsored medical plans. 

Before you get in touch with your facilitator, try these other avenues first:

Previous Open Enrollment Presentations

2023: Watch the presentation » View as a PDF »

2021 Retiree Enrollment Presentation

  • This presentation is for UC San Diego retirees only. Employees who will be retiring within the next year may also find it useful.

Health Care Facilitator Help Desk 

The Health Care Facilitator Program Help Desk is for active and retired faculty and staff to provide help and support with your UC health and welfare benefits. This is not a presentation – it’s your opportunity to ask questions about your benefits via Zoom. Registration is not required; click the Zoom link below at the start time of the session you'd like to attend.

Date and time: Every 2nd and 4th Thursday of the month 9:00 a.m. - 10:00 a.m.
Meeting URL: 
Meeting ID: 977 4632 1192

Presentation: Health Insurance After You Retire

This presentation will explain UC’s retiree health and welfare benefits; which benefits can continue into retirement; eligibility for retiree health benefits; the cost of retiree health benefits and what UC requires of you when you become eligible for Medicare. The Health Care Facilitator will also provide resources for those who do not qualify for UC’s retiree health and welfare benefits.

Date and time: Every 3rd Wednesday of the month 10:00 a.m. - 11:30 a.m. 
Meeting URL:
Meeting ID: 910 9761 8075

2024 Health Insurance After you Retire PDF presentation

Recorded 2023 Health Insurance After You Retire Presentation

More Information

Eligible Participants

  • Faculty and family members
  • Staff and family members
  • Surviving spouses
  • Beneficiaries
  • Retirees


No charge for eligible participants.


Campus Human Resource
Torrey Pines Center South

10280 N. Torrey Pines Road
Suite 230
La Jolla, CA 92037 

Contact the Health Care Facilitator team at (858) 534-9686 or to schedule an appointment or for more information.
Note: This page has a friendly link that's easy to remember:
Notice: The information on this page summarizes provisions of university policies and/or collective bargaining agreements. Refer to the Personnel Policies for Staff Members (PPSM) and local implementing procedures or applicable collective bargaining agreement for full text of referenced information.