Skip to main content

System Status: 

UC San Diego Health Care Facilitator Program

Learn about how this program can help you work with your health plans.

About the Health Care Facilitator Program 

The Health Care Facilitator Program is a free and confidential service available to faculty, staff, retirees, survivors and eligible family members. They can help you solve complex problems with your medical, dental or vision plan. Health care facilitators are best used to handle complex problems that you can’t solve on your own.

*Please note: you must have Excel on your device to access these tools. 

Areas of Assistance

Health Care Facilitator Program staff are trained to handle issues such as:

  • Helping with billing problems for services which are covered by the health plan
  • Providing a detailed comparison of your benefit options when you have a complex medical condition
  • Intervening on your behalf with health plan representatives
  • Explaining how Medicare benefits coordinate with UC-sponsored medical plans

Before you get in touch with your facilitator, try these other avenues first:

2021 Retiree Enrollment Presentation

  • This presentation is for UC San Diego retirees only. Employees who will be retiring within the next year may also find it useful.

HCF Virtual Help Desk 

The Health Care Facilitator Program Virtual Help Desk is for active and retired faculty and staff to provide help and support with your UC health and welfare benefits. This is not a presentation – it’s your opportunity to ask questions about your benefits via Zoom. Registration is not required; click the Zoom link below at the start time of the session you'd like to attend.

Date Time Zoom Link
Thursday, April 22  9 - 10 a.m.  Zoom Link
Thursday, May 13 9 - 10 a.m. Zoom Link
Thursday, May 27 9 - 10 a.m. Zoom Link
Thursday, June 10 9 - 10 a.m. Zoom Link
Thursday, June 24  9 - 10 a.m. Zoom Link
Thursday, July 8 9 - 10 a.m. Zoom Link
Thursday, July 22 9 - 10 a.m. Zoom Link

Eligible Participants

  • Faculty and family members
  • Staff and family members
  • Surviving spouses
  • Beneficiaries
  • Retirees

Cost

No charge for eligible participants.

Location

Campus Human Resource
Torrey Pines Center South

10280 N. Torrey Pines Road
Suite 270
La Jolla, CA 92037 

Contact the Health Care Facilitator or the Health Care Facilitator Program Assistant at (858) 534-2816 for more information.
Note: This page has a friendly link that's easy to remember: http://blink.ucsd.edu/go/hcfp
Notice: The information on this page summarizes provisions of university policies and/or collective bargaining agreements. Refer to the Personnel Policies for Staff Members (PPSM) and local implementing procedures or applicable collective bargaining agreement for full text of referenced information.