Skip to main content

System Status: 

UCSD Health Care Facilitator Program

Learn about how this program can help you work with your health plans.

The Health Care Facilitator Program is a free and confidential service available to faculty, staff, retirees, survivors and eligible family members. They can help you solve complex problems with your medical, dental or vision plan. Health care facilitators are best used to handle complex problems that you can’t solve on your own.

Areas of assistance

They are trained to handle issues such as:

  • Helping with billing problems for services which are covered by the health plan
  • Providing a detailed comparison of your benefit options when you have a complex medical condition
  • Intervening on your behalf with health plan representatives
  • Explaining how Medicare benefits coordinate with UC-sponsored medical plans

Before you get in touch with your facilitator, try these other avenues first:

The Health Care Facilitator Program does NOT assist with the following and should be directed to your Benefits office:

  • Adding or removing dependents from your benefits
  • Enrollment or eligibility issues
  • Retirement, disability, life insurance, AD&D, legal plan, pet insurance or Flexible Spending Accounts questions

Eligible participants

  • Faculty and family members
  • Staff and family members
  • Surviving spouses
  • Beneficiaries
  • Retirees


The program is offered at no charge to eligible participants.


Torrey Pines Center South
10280 N. Torrey Pines Road
Suite 270
La Jolla, CA 92037

Contact the Health Care Facilitator or the Health Care Facilitator Program Assistant at (858) 534-2816 for more information.
Note: This page has a friendly link that's easy to remember:
Notice: The information on this page summarizes provisions of university policies and/or collective bargaining agreements. Refer to the Personnel Policies for Staff Members (PPSM) and local implementing procedures or applicable collective bargaining agreement for full text of referenced information.