UC San Diego Health Care Facilitator Program

Learn about how this program can help you work with your health plans.

About the Health Care Facilitator Program 

The Health Care Facilitator Program is a free and confidential service available to faculty, staff, retirees, survivors and eligible family members. They can help you solve complex problems with your medical, dental or vision plan. Health care facilitators are best used to handle complex problems that you can’t solve on your own.

• 2021 Retiree Premium Estimator*
• 2021 Medical Plan Availability Tool*
• Which medical plan is right for you?
• Which Medicare plan is right for you?
• 2021 Retiree Open Enrollment Presentations
  • Watch the presentation »
  • View as a PDF »

*Please note: you must have Excel on your device to access these tools. 

Areas of Assistance

Health Care Facilitator Program staff are trained to handle issues such as:

• Helping with billing problems for services which are covered by the health plan
• Providing a detailed comparison of your benefit options when you have a complex medical condition
• Intervening on your behalf with health plan representatives
• Explaining how Medicare benefits coordinate with UC-sponsored medical plans

Before you get in touch with your facilitator, try these other avenues first:

• Call the number on your ID card when you have questions about coverage, authorization requirements and provider networks.
• If you receive a bill, contact their office directly to verify they have your correct insurance information. 
• Review the Evidence of Coverage (EOC) booklet for detailed information of what’s covered and not covered. For more information, click here: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/health-plans/medical/index.html

2021 Retiree Enrollment Presentation

• This presentation is for UC San Diego retirees only. Employees who will be retiring within the next year may also find it useful.

HCF Virtual Help Desk 

The Health Care Facilitator Program Virtual Help Desk is for active and retired faculty and staff to provide help and support with your UC health and welfare benefits. This is not a presentation – it’s your opportunity to ask questions about your benefits via Zoom. Registration is not required; click the Zoom link below at the start time of the session you'd like to attend.