UC San Diego Health Care Facilitator Program
Last Updated: October 23, 2025 10:35:39 AM PDT
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Learn about how this program can help you work with your health plans.
About the Health Care Facilitator Program
The Health Care Facilitator Program is a free and confidential service available to faculty, staff, retirees, survivors and eligible family members. They can help you solve complex problems with your medical, dental or vision plan. Health care facilitators are best used to handle complex problems that you can’t solve on your own.
Areas of Assistance
Health Care Facilitator Program staff are trained to handle issues such as:
- Helping with billing problems for services which are covered by the health plan.
- Providing a detailed comparison of your benefit options when you have a complex medical condition.
- Intervening on your behalf with health plan representatives.
- Explaining how Medicare benefits coordinate with UC-sponsored medical plans.
- Completing the Request for Employment Information Form (CMS-L564 (PDF)) to enroll for Medicare Part B.
Before you get in touch with your facilitator, try these other avenues first:
- Call the number on your ID card when you have questions about coverage, authorization requirements and provider networks.
- If you receive a bill, contact their office directly to verify they have your correct insurance information. Benefits plan contacts
- Review the Evidence of Coverage (EOC) booklet for detailed information of what’s covered and not covered. For more information, click here:
2025
- 2025 Online Retiree Health Plan Premium Estimator
- 2025 Retiree Medical Plan Availability Tool (Excel)
- Which medical plan is right for you? (PDF)
- Which Medicare plan is right for you? (PDF)
*Please note: you must have Excel on your device to access these tools.
Benefits Hub
SAVE THE DATE!
UC San Diego’s Open Enrollment Benefits Fair, will be IN PERSON this year.
- Date: Friday, November 7, 2025
- Time: 9:00 a.m. – 3:00 p.m.
- Location: UC San Diego Campus, Warren Mall
Representatives from our benefits vendors and network partners will be on-site offering valuable resources, giveaways, and informational materials to help you make the most of your benefits.
Featured: HealthNet • Accolade • Delta Dental • ARAG Legal • Kaiser • + more
More details, including Open Enrollment presentations, office hours, and plan updates, will be posted on the Blink page. http://blink.ucsd.edu/go/openenroll
Open Enrollment is a window during which employees and retirees may change their coverage or add eligible dependents onto their health insurance. This year's Open Enrollment opens on Thursday, October 30, 2025 at 8 a.m. (PST) and ends on Friday, November 21, 2025 at 5 p.m. (PST). All changes are effective January 1, 2025.
Health Care Facilitator Open Enrollment Calendar
Health Care Facilitator Help Desk
The Health Care Facilitator Program Help Desk is for active and retired faculty and staff to provide help and support with your UC health and welfare benefits. This is not a presentation – it’s your opportunity to ask questions about your benefits via Zoom. Registration is not required; click the Zoom link below at the start time of the session you'd like to attend.
Occurrence: Every 2nd and 4th Thursday of the month
November Sessions: 13th
Time: 9 - 10 a.m.
Meeting URL: https://ucsd.zoom.us/j/95776112290
Meeting ID: 957 7611 2290
Call-in if you don't have a Zoom account
Phone: (669) 900-6833
Meeting ID: 957 7611 2290
Virtual Presentation: Health Insurance After You Retire
This presentation will explain UC’s retiree health and welfare benefits; which benefits can continue into retirement; eligibility for retiree health benefits; the cost of retiree health benefits and what UC requires of you when you become eligible for Medicare. The Health Care Facilitator will also provide resources for those who do not qualify for UC’s retiree health and welfare benefits.
Occurrence: Every 3rd Wednesday of the month
Next presentation:The Health Care Facilitator (HCF) monthly presentations will resume on Wednesday, January 21, 2026.
In the meantime, we are offering vitual Open Enrollment Highlight Presentations to help you learn about important updates to UC retiree health plans for 2026. Visit the Open Enrollment Blink webpage for the presentation schedule and more information.
Time: 10 - 11:30 a.m.
Meeting URL: https://ucsd.zoom.us/j/92651140824
Meeting ID: 926 5114 0824
Call-in: (669) 219-2599
2025 Download Health Insurance After You Retire presentation slides (PDF)
2024 Download Health Insurance After You Retire presentation slides (PDF)
Watch the video recording Health After You Retire presentation (2024 version):
Medicare and Your UC-Sponsored Medical Plan
Approaching Medicare eligibility can raise questions about coverage options. Whether you’re planning to retire or continue working, this session will help you understand the basics of Medicare—when to enroll, how it works with your UC-sponsored medical plans, and what to consider as you transition toward Medicare coverage.
More Information
Eligible Participants
- Faculty and family members
- Staff and family members
- Surviving spouses
- Beneficiaries
- Retirees
Cost
No charge for eligible participants.
Location
Campus Human Resource
Torrey Pines Center South
10280 N. Torrey Pines Road
Suite 230
La Jolla, CA 92037
Contact the Health Care Facilitator team at (858) 534-9686 or hcfhelp@ucsd.edu to schedule an appointment or for more information.
Note: This page has a friendly link that's easy to remember: http://blink.ucsd.edu/go/hcfp