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  • Help Desk

ACT Help Desk Services

Last updated September 4, 2009 9:47:47 AM PDT
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tech-help worker on phone

Link to help information on a variety of topics and find out about the ACT (AdministrativeComputing and Telecommunications Department) Help Desk, offering 24-hour help to UCSD staff and faculty who are having technical problems.

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How to contact the Help Desk

  • Immediate response to phone inquiries is available at (858) 534-1853 weekdays from 7 a.m. to 7 p.m.
  • Visit the combined ACMS/ ACT Help Desk weekdays from 9 a.m. to 4:30 p.m. at the Applied Physics & Mathematics building (AP&M), Room 1313 (map).
  • After business hours, call (858) 534-3187 to leave a voice mail inquiry, which will be answered in 1 to 2 business days.
  • If you submit an e-mail request, you can expect a response within 1 to 2 business days.
  • In after-hour emergencies, call (858) 534-1853 to reach the Operations Center at Torrey Pines Center South, and appropriate technical staff will be contacted.

General topics

  • Help with applications
  • Directory
  • Resources for system administrators
  • Queries
  • Service requests
  • Computer incident response
  • DSA resources
  • Technology policies
  • Usability and accessibility resources

Help with

  • Computers
  • Campus pagers
  • Cell phones
  • Desk phones
  • E-mail
  • Network problems
  • Printing
  • Radios
  • Software downloads
  • Voice mail
  • Technical services — status and schedules

Forms

  • AdCom Customer Request (ACR)
  • Customer Service Request (CSR)
  • Directory Update
  • Printer Change Request
  • Printer Request Form

For more technical help

  • Academic Computing and Media Services (ACMS)
  • ACS/ Desktop Support

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For more information, contact the ACT Help Desk, (858) 534-1853.

Note: This page has a friendly link that's easy to remember: http://blink.ucsd.edu/go/helpdesk

Technology

Technology

  • E-mail
  • Computers
  • Phones
  • Network Services
  • Security
  • Media Resources
  • Help Desk
    • Applications
    • SysAdmin Resources
    • Customer Service Requests
    • Queries
    • Usability & Accessibility Resources
    • Directory
    • Policies
    • Incident Response
    • DSA Resources

Departments


Administrative Computing and Telecommunications

See Also


Getting Set Up

Technology Services — Status and Schedules

UC San Diego 9500 Gilman Dr. La Jolla, CA 92093 (858) 534-2230
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