Voice Mail Overview

Get an overview of features and options provided by UCSD's voice mail system.

UCSD's voice mail system

• Saves your messages for 18 days (after that, all messages are purged)
• Offers voice mail packages at 2 different levels of service:
  • How to order voice mail services
  • Voice mail costs
  • Customer Service Request (CSR)

For details on using the system, refer to:

• Voice Mail Quick Reference (PDF)
• Voice Mail Complete Guide (PDF)

• Getting started
  • Go through the tutorial
  • Set up your password
  • Record your name
  • Record your greeting

• Accessing your messages
  • Access the Voice Mail Message Center
  • You can forward a copy of your voice mail messages to e-mail as an audio file attachment.

• Changing your name or greetings
  • Review and change your recorded name
  • Review and change your regular voice mail greeting
  • Deactivate your regular voice mail greeting
  • Record and activate/ deactivate an alternate greeting

• Setting up or changing personal options
  • Change your password
  • Create and use personal groups
  • Change the instruction length
  • Set playback preferences
  • Set message notification
  • Select, change, or remove an attendant

• Resetting your password

• Reviewing and responding to messages
  • Review and respond
  • Use additional playback features

• Sending messages

• Voice mail and phone features
  • Divert your calls
  • Forward your calls
  • Forward your voice mail to e-mail
  • Send a voice mail message in reply
  • Use transfer options
  • Also read about desk phone features that can expand your use of voice mail.

Technology

Phones

• Desk Phones
• Voice Mail
  • Getting Started
  • Features
  • Costs
  • Ordering Services
  • Personal Options
  • Changing Your Name or Greetings
  • Reviewing & Responding to Messages
  • Accessing Your Messages
  • Sending Messages
  • Resetting Your Password
• Mobile Devices
• Peripherals
• Long-Distance Rates
• Calling Cards
• Conference Calls