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Voice Mail: Getting Started

Use the voice mail tutorial to learn how to set your personal PIN and record your name and greeting.

Note

The information on this page is for users who have not yet been transitioned to Microsoft cloud voicemail.
The default number for the voice mail message center is (858) 534-6245, but some users will need to call (858) 534-8000 to access their voicemail.

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Begin the tutorial.

  1. Call the Voice Mail Message Center:
    • If you are on campus, call 46245 (4-MAIL)
    • If youare off campus, call (858) 534-6245 (534-MAIL)
      Note: Some users will need to call (858) 534-8000
  2. Enter your 5-digit extension
  3. Enter the 4-digit PIN sent to you by Email then press the # key

Note: Your mailbox ID number is the same as your 5-digit telephone extension number.

Replace your temporary PIN with a new PIN

  1. Press 1
  2. Enter a new PIN on the keypad. Your PIN:
    • Must contain only numbers and be at least 4 numbers long
    • Cannot be the same as your previous PIN
    • Cannot contain single repeated numbers (e.g., 1111)
    • Can't contain consecutive numbers (e.g., 1234)
    • Can't be the same as your extension
  3. Confirm/ verify your new PIN by pressing # to complete the process

Note: For security reasons, you must change your PIN (from the default PIN).

Record your name.

You can use the pronunciation of your name provided by Outlook Voice Access or record your own name.

  • To use the Outlook Voice Access name, press the * key. 

To record your own name:

  • Press 1
  • Record your name after the tone.
  • Press the # key when you are done.
  • The system will replay the name, allowing you to listen to the recording:
    1. 1 to accept (save)
    2. 2 to re-record your name
    3. * to cancel and use the default greeting
    4. 0 to repeat the menu

Record your greeting.

  1. Record your greeting after the tone
  2. When you are finished, press the # key
  3. the system will replay the greeting, allowing you to listen to the recording:
    • 1 to accept (save)
    • 2 to re-record your name
    • * to cancel and use the default greeting
    • 0 to repeat the menu

Note: You can change your PIN or recorded name at any time by selecting Personal Options from the main menu.

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