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Voice Mail: Setting Up or Changing Personal Options

Learn how you can use voice mail features to personalize your setup.

Note

The information on this page is for users who have not yet been transitioned to Microsoft cloud voicemail.
The default number for the voice mail message center is (858) 534-6245, but some users will need to call (858) 534-8000 to access their voicemail.

Personal Options Menu  (Press "00" to use the Touchtone system or "*" to continue using speech)

  • 1 Turn On/Off Telephone Greeting
  • 2 Record greetings (Personal or Away)
  • 3 Change your PIN
  • 4 Change to the Voice User Interface
  • 5 Change to the local time zone
  • 6 Use the 12 or 24-hour time format
  • * Return to Main Menu
  • 0 Repeat menu

For reference, see a diagram for personalizing your voice mail (PDF).

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Turn On/Off - "Away" telephone greeting

Press 1 to turn "Away" greeting- On or Off

  • Listen to greeting
  • 1 accept (You will be given the option to turn on Automatic Replies to people sending you Email)
  • 2 re-record
  • 3 delete and use default greeting
  • * cancel
  • 0 repeat these options

If you pressed 1 to Accept the "Away" greeting, you will next be given the option to turn on the "Automatic replies" to people sending you Email: 

  • 1 To start sending Automatic replies to people sending you email
  • * to cancel

Record greetings

1 To record your personal greeting

 (listen to your personal greeting)

  • 1 accept
  • 2 re-record
  • 3 delete and use default greeting
  • * cancel
  • 0 repeat

2 To record your greeting for when you are Away

 (listen to greeting)

  • 1 accept
  • 2 re-record
  • 3 delete and use default greeting
  • * cancel
  • 0 repeat

Change your PIN

Follow these instructions if you know your PIN. If you've lost or forgot your PIN and would like to reset it, visit Voice Mail:Resetting Your PIN.

Note: Be sure to check your department's policy on voice mail PIN's before you begin.

  1. Enter 4-6245 to reach the Voice Mail Message Center, and enter your PIN, then press the # key.
    Note: Some users will need to call (858) 534-8000
    instead
  2. When prompted, press 0 to use the Touchtone system
  3. Press 6 to select Personal options
  4. Press 3 to change your PIN:
    1. Enter your new PIN
    2. Re-enter the PIN to verify
    3. Press # to complete the transaction

Change to the Voice User Interface

Press 4 to change to the voice user interface

Use the 12 or 24-hour time format

Press 6 to switch between the 12 and 24-hour time format

Return to Main Menu

Press * to return to the main menu

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