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ITS Service Desk Portal

Learn about the Information Technology Services (IT Services) Customer Portal.

 

As part of our commitment to providing you with the best service possible, we have invested in new system enhancements to aid us in delivering an optimal support experience, including the Service Desk customer portal web interface, as well as a new email and phone contact. We are forwarding legacy phone numbers and emails to the new Service Desk (retirement of forwarding is forth coming).

How to get help

Use one of the methods below to contact a dedicated support technicians who can provide you assistance with many common technical issues. Technicians will escalate issues to technical specialists for more in-depth support, as needed.

  • Customer Portal (https://servicedesk.ucsd.edu):
    • Submit your request for help or report something broken
    • Review the status of your open items
    • Help yourself to how-to information and instructions
  • Email address: servicedesk@ucsd.edu 
  • Phone number: 858-246-4357/x6Help 
  • Walk-In: AP&M 1313, First floor (map) / Weekdays, 8 a.m. – 4:30 p.m.

See our Frequently Asked Questions.

Upcoming changes to old IT support phone numbers and email addresses

Browser recommendations for the Customer Portal

  • Firefox
  • Chrome
  • Internet Explorer
  • We do not recommend Safari for the Customer Portal as your experience may be inconsistent.

We want to hear from you

We strive to provide you with an excellent IT support experience, and your feedback is an invaluable part of our continuous improvement. After resolving your issue, we will send a satisfaction survey allowing you to rate your experience.

Note: this page has a friendly link that is easy to remember: http://blink.ucsd.edu/go/servicedesk