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Concur: Help

Find resources available for using Concur Travel & Expense.

PDF Guides

WalkMe

  • In-site guidance on processes right in Concur - look for the question marks and the 'Help and Resources' prompt for tips and tricks 

Online Resources 

  • Please reference our Knowledge Base Articles in Services & Support for guidance on how to manage card requests, travel, events, and employee reimbursements in Concur. If you still have questions after reading the Knowledge Base Articles, please submit a Service & Support case and the IPPS Travel & Expense team will be happy to assist you. Guidance on submitting a case can be found below (see Office Hours and Services & Support).
  • Please review the Concur Basics page to learn more about UC San Diego business travel and how to navigate Concur
  • Review our Promapp for guidance on our resources and best practices on how to utilize them

Video Guides

Live Training

Travelers & Preparers (Travel Arrangers; Delegates)
  • Sign up for the UC San Diego Travel: Before You Go course at the UC Learning Center
    • Monthly on Thursday from 9:00am - 11:00am
  • Sign up for the UC San Diego Travel: Reporting Expenses course at the UC Learning Center
    • Monthly on Thursday from 1:00pm - 3:00pm
Event Hosts, Meeting Coordinators, and Preparers (Delegates)
  • Sign up for the Concur: Event and Expense Reimbursements course at the UC Learning Center
    • Monthly from 9:00am - 11:00am
Department sessions:
  • Bring the learning session to your department. Sessions are typically for 20 or more attendees, but smaller groups can be accommodated. To schedule one for your department, contact UC San Diego Services and Support (login required) with Travel Q&A session in the subject line.

Office Hours and Services & Support

Office Hours

  • Ask specific questions and get help
  • Mondays from 1:00pm - 2:00pm
  • Wednesdays from 9:00am - 10:00am
  • Fridays from 9:00am - 10:00am
  • Accessible via Zoom

How to Submit a Support Case

1. Go to Services & Support

2. Log in with your Active Directory credentials

logging into S&S

3. Select Get Help & Request Service from the menu

selecting submit a ticket

4. Select Submit a Ticket

selecting submit a ticket

5. Select Categories for About, Related To, and More Specifically

a. For General Travel inquiries, select:

  • About: Travel
  • Related to: General Travel/Policy Info
  • More Specifically: Concur Navigation (unless a different category is more appropriate)

b. For Travel & Entertainment Card inquiries, select:

  • About: Entertainment, Meetings & Expense
  • Related to: Travel & Entertainment Card
  • More Specifically: Travel & Entertainment Card MCC (unless a different category is more appropriate)

c. For Concur Travel inquiries and to transfer airfare bookings between Concur accounts/profiles, select:

  • About: Travel
  • Related to: Concur Bookings
  • More Specifically: How-To Book Travel (unless a different category is more appropriate)

d. For Concur access (login) issues, select:

  • About: Access Request to Financial Systems
  • Related To: Concur Travel & Expense
  • More Specifically: Concur (Access or Role Inquiries)

6. Enter in the subject of the case

7. Enter in any supporting information for the case

a. Refer to the below section for guidelines on creating an effective ticket

8. Select Submit

finished ticket

Utilize the following tips to create an effective case.

  • Select the proper categories when creating a case. This will ensure that your ticket goes to the right team for processing and avoids unnecessary delays. The above section has some examples of common categories for you to help guide you towards the most appropriate one. 
  • Provide as much information as possible while being concise. A very informative case will be aid our team to diagnose the issue and resolve the ticket. 
  • Where appropriate, please provide proper references (screenshots, document numbers, supplier numbers) to support your specific inquiry. To find your Concur document number, please refer to this KBA.
Find answers, request services, or get help from our team at the UC San Diego Services & Support portal.