Live Instructor-Led Training
Travelers & Preparers (Travel Arrangers; Delegates)
- Sign up for the UC San Diego Travel: Before You Go course at the UC Learning Center
- Monthly on Thursday from 9:00am - 11:00am
- Sign up for the UC San Diego Travel: Reporting Expenses course at the UC Learning Center
- Monthly on Thursday from 1:00pm - 3:00pm
- Sign up for the Concur: Event and Expense Reimbursements course at the UC Learning Center
- Monthly from 9:00am - 11:00am
- Bring the learning session to your department. Sessions are typically for 20 or more attendees, but smaller groups can be accommodated. To schedule one for your department, contact UC San Diego Services and Support (login required) with Travel Q&A session in the subject line.
Office Hours and Services & Support
Office Hours
- Ask specific questions and get help
- Mondays from 1:00pm - 2:00pm
- Wednesdays from 9:00am - 10:00am
- Fridays from 9:00am - 10:00am
- Accessible via Zoom
How to Submit a Support Case
2. Log in with your Active Directory credentials
3. Select Get Help & Request Service from the menu
4. Select Submit a Ticket
5. Select Categories for About, Related To, or directly skip to More Specifically
a. For General Travel inquiries, select:
- About: Travel
- Related to: General Travel/Policy Info
- More Specifically: Concur Navigation (unless a different category is more appropriate)
b. For Travel & Entertainment Card inquiries, select:
- About: Entertainment, Meetings & Expense
- Related to: Travel & Entertainment Card
- More Specifically: Travel & Entertainment Card MCC (unless a different category is more appropriate)
c. For Concur Travel inquiries and to transfer airfare bookings between Concur accounts/profiles, select:
- About: Travel
- Related to: Concur Bookings
- More Specifically: How-To Book Travel (unless a different category is more appropriate)
d. For Concur access (login) issues, select:
- About: Access Request to Financial Systems
- Related To: Concur Travel & Expense
- More Specifically: Concur (Access or Role Inquiries)
6. Enter in the subject of the case
7. Enter in any supporting information for the case
a. Refer to the below section for guidelines on creating an effective ticket
8. Select Submit
Utilize the following tips to create an effective case.
- Select the proper categories when creating a case. This will ensure that your ticket goes to the right team for processing and avoids unnecessary delays. The above section has some examples of common categories for you to help guide you towards the most appropriate one.
- Provide as much information as possible to provide our team with the necessary information to diagnose and resolve the issue.
- Where appropriate, please provide proper references (screenshots, document numbers, supplier numbers) to support your specific inquiry. To find your Concur document number, please refer to this KBA.