Help With Email

• Verify that your email settings are correct.
• Review documentation for setup on a variety of email programs.

Note: As the first step in solving any type of email problem, always check your settings. Simple misconfigurations in settings often cause email problems.

• Contact the system administrator for your department or the ITS Service Desk to confirm or change your username or password. You can also reset your AD password.
• If your email account is on mail.ucsd.edu, you can also visit the ITS Service Desk in person at AP&M 1313 (map), 8 a.m. – 4:30 p.m., weekdays.

• Test to see if you have a working Internet connection by using your Web browser to visit several Web sites.
• Check that your username is lowercase and entered correctly. Your username is the first part of your UCSD email address, e.g. gbluefin@ucsd.edu (do not include the "@ucsd.edu" part).
• Check the name of your email server.
  • The most common email server for faculty and staff is mail.ucsd.edu, but some departments have their own servers.
  • If you are an undergraduate, check with ITS Service Desk to confirm your account name or server name.

Write down any message that appears during downloading, then contact your system administrator.

An incorrect setting for your outgoing (also called SMTP) server often causes this problem.

• If you are on campus, set your outgoing mail server to smtp.ucsd.edu
• If you are connecting through a non-UCSD Internet provider, see Sending Mail from Non-UCSD Internet Service Providers to determine which outgoing server to use.