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Help With Email

If you're having problems using email, check the following list for possible solutions.

Any problem related to email

  • Verify that your email settings are correct.
  • Review documentation for setup on a variety of email programs.

Note: As the first step in solving any type of email problem, always check your settings. Simple misconfigurations in settings often cause email problems.

Problems with username or password

  • Contact the system administrator for your department or the ITS Service Desk to confirm or change your username or password. You can also reset your AD password.
  • If your email account is on, you can also visit the ITS Service Desk in person at AP&M 1313 (map), 8 a.m. – 4:30 p.m., weekdays.

Error message when you try to check your email

  • Test to see if you have a working Internet connection by using your Web browser to visit several Web sites.
  • Check that your username is lowercase and entered correctly. Your username is the first part of your UCSD email address, e.g. (do not include the "" part).
  • Check the name of your email server.
    • The most common email server for faculty and staff is, but some departments have their own servers.
    • If you are an undergraduate, check with ITS Service Desk to confirm your account name or server name.

Error message during download

Write down any message that appears during downloading, then contact your system administrator.

Error message when you try to send email

An incorrect setting for your outgoing (also called SMTP) server often causes this problem.

To ask questions, request a service, or report an issue, contact the ITS Service Desk, (858) 246-4357