Troubleshooting Your ISIS Accounts Receivable

Contact the Cashiers Team, regarding the payment, where it was posted incorrectly, and where it should be posted in ISIS AR.

To avoid this problem in the future, whenever you receive an accounts receivable payment directly:

• Review the payment to identify where it should be deposited.
• Always complete the Cashiers AR Deposits (Central Cashier Deposit Advice form, Excel), noting both the invoice number and the Perdonal Identification (PID) number where the payment should be deposited.
• Submit the payment and the form to the TritonPay Office for correct processing to ISIS.

Sometimes the bank returns a check to the TritonPay Office because of insufficient funds, a stop-payment order, a closed account, or other similar reason.

• In this case, the Cashiers Team takes 2 actions:
  • Creates an ISIS AR account and charges the account holder for the amount of the check plus a $25 returned-check fee
  • Gives you a provisional credit in your ledger
• Next, the account holder should send the payment and $25 fee to the TritonPay Office.
• However, if you receive the replacement check instead, make sure to post it to the ISIS AR charge. DO NOT redeposit the check into your general ledger account.

Use the Accounts Receivable Management Tools to reconcile your ledger.