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Students Receivable Collection Process

Last Updated: September 10, 2025 10:32:09 AM PDT
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When a student fails to pay their financial obligation, the Student Financial Solutions (SFS) team follows a structured process to collect the outstanding balance.

Collection Process

  1. Billing Notices
    • Students are notified of unpaid charges through email and billing statements in TritonPay.
    • Refer to the Billing Statement Calendar for scheduled billing dates.
  3. Financial Hold
    • If payment is not received, a financial hold is placed on the student’s account, which will block future registration related activity.
  4. Final Notices and Write-OffCollection Agency Referral
    • Delinquent accounts are sent final notice letters.
    • Unpaid balances are written-off in ISIS and will impact departmental bad debt.
    • If still unpaid, the balance may be referred to an external collection agency.
    • Referral may affect the student’s credit report.
  5. Collection Agency Referral
    • After unpaid balances are written off, the balance may be referred to an external collection agency.
    • Referral may affect the student’s credit report.

Departmental Guidance

If your department issued the original charge, and you want to take further action on an unpaid balance:
  1. Cancel the original charge.
    • Use standard reversal procedures if the charge was entered in error or no longer applies.
  2. Monitor receivables accounts receivable management tools.
  3. Contact SFS
    • If engaged with the customer you can request SFS temporarily suspend collection efforts on the account.

For more information about the collections process or to coordinate on a specific account, contact Student Financial Solutions by email sfs@ucsd.edu, or through the UC San Diego Services & Support portal.