Drinking Water (ReadyRefresh)
Process Update: Transitioning Drinking Water Services to Procurement Card
Alert
Effective June 15, 2026, STORE will begin transitioning all campus drinking water accounts to direct billing with Primo Brands using Procurement Cards (P-cards). New water service orders are no longer accepted through Oracle Purchase Orders. Please review the information on this page for important dates, required actions, and upcoming account transition details.STORE is streamlining the ordering and setup process for campus drinking water services (ReadyRefresh®/Arrowhead/Primo Brands®). We are phasing out the traditional Purchase Order (PO) and POETAF recharge billing model. Moving forward, all new water services will be managed directly using your department's Procurement Card.
Existing Accounts
- No Service Interruptions: If you already have an existing account, your services will not be stopped.
- Transition Plan: Our teams will be reaching out to you directly with a personalized transition plan.
Critical Timeline
- June 15, 2026: New drinking water service orders are no longer accepted through Oracle Purchase Orders. To request new services, please submit a ticket to the STORE team through Services & Support.
- July 2026: The new P-card payment process launches. Departments managing a single water account will begin transitioning to the Primo Brands online portal. Account Managers will work with STORE and Primo Brands to complete the transition and move all future billing and customer support to the online portal.
- August 2026: Departments managing multiple water accounts will begin transitioning to the Primo Brands online portal and P-card payment process.
Estimated Costs
Use the dropdowns below to compare pricing and see whether bottled water or a filtration dispenser works best for your department.
Bottled Water Services
Bottled water coolers and deliveries are ideal for smaller teams or locations without access to a water source and drain. A flat-rate delivery fee of $4.95 per month applies, regardless of the number of bottles or delivery frequency.
| Description | Recharge Price (June 2025 - May 2026) |
Unit |
|---|---|---|
| Hot & Cold Bottle Cooler (Rental) | $7.63 | Per month |
| Cold & Room Temperature Bottle Cooler (Rental) | $6.56 | Per month |
| 5-Gallon Water Bottle | $7.13 | Per bottle |
| Delivery Fee | $4.95 | Per month |
Filtered Water Services
Filtration dispensers eliminate the need for bottled water deliveries and are often a more cost-effective choice for high-volume users. However, these dispensers can only be installed in locations with existing access to a water source, a drain, and an electrical outlet.
| Description | Recharge Price (June 2025 - May 2026) |
Unit |
|---|---|---|
| Reverse Osmosis Dispenser | $42.60 | Per month |
| Carbon Filtration Dispenser | $38.30 | Per month |
Delivery Schedules
ReadyRefresh delivers every 2 or 4 weeks, depending on your preferences. Click on the links below to view ReadyRefresh's delivery calendar. Not sure what your route number is? Contact STORE via Services & Support with your account number. Please note that delivery dates may vary by up to two business days before or after the scheduled date.
Resources
Below are helpful resources and answers to common questions about STORE's drinking water program. Click on each of the dropdowns below to view our library of step-by-step guides and frequently asked questions.
Step-by-Step Guides
Frequently Asked Questions
Moving forward, all new water services will be managed directly using your department's Procurement Card. After July 1st, submit a Services & Support case. The team will put you in direct contact with Primo to establish your new account.
ReadyRefresh has a delivery schedule for biweekly and monthly deliveries. View the delivery schedules above to see when your next delivery date is. Please note that delivery dates may vary by up to two business days before or after the scheduled date.
Not sure which route you're on? Reach out to the STORE team via Services & Support for assistance.
Water bottles and cups are delivered directly to your office or lab space by ReadyRefresh drivers.
All new drinking water purchases or quantity changes must be placed directly through Primo’s online ordering system using your Procurement Card.
This process will now occur through Primo’s online ordering system.
Taking care of your water dispenser is as important as taking care of other appliances. Besides dirt, dust, and pollution, water dispensers are exposed to bacteria and germs. As a result, the dispenser's hygiene level and the water's taste may be affected.
ReadyRefresh recommends that you clean and sanitize your dispenser 2-4 times a year. To schedule a cleaning, contact the STORE team via Services & Support or simply let your ReadyRefresh driver know. Our team will be happy to schedule the cleaning with ReadyRefresh so you can continue to enjoy safe and clean drinking water!
Broken water dispensers can be repaired or replaced by ReadyRefresh at no charge as it is included in your dispenser's monthly rental price.
Contact the Primo Team through their online ordering system to setup this process.
After creating a new account, your department will manage the recurring monthly billing through your Procurement Card. To track your account's monthly billing, please review your Primo account in their online system.
Primo will not accept any other forms of payment including cash, PO, or check.