Drinking Water (Primo Brands)

The university's drinking water program transitioned from recharge billing through STORE to P-Card payments to streamline operations and reduce administrative costs.

STORE no longer manages ongoing billing or customer support inquiries related to drinking water services. However, the STORE team will remain available to assist with historical billing inquiries and past account-related questions.

Effective September 21, 2026, all existing drinking water accounts with STORE has been transitioned to direct billing with Primo Brands. Please login to your Primo Brands online account to set up auto-pay.

We do not anticipate any service disruptions. Please set up your Primo Brands online account as soon as possible to avoid any disruptions in service.

Effective September 21, 2026, you will manage your account directly through the Primo Brands online portal, including orders, delivery schedules, and account updates. For general customer support, you can reach out to the Primo VIP team:

• Email: enterpriseVIP@primobrands.com
• Phone: (844) 855-4596
• Hours: Monday - Friday 5 AM - 3:30 PM

Primo’s VIP Team provides fast, convenient, and complimentary support to help manage your account needs.

Departments will pay for Primo Brands’ services in the Primo Brands online portal using a P-Card.

Primo Brands will not accept any other forms of payment including cash, PO, or check.

No. Future billing will be handled directly within the Primo Brands online portal and will no longer appear as a STORE recharge on your general ledger. However, because STORE recharge billing is processed in arrears, you may receive one final recharge charge after your account has transitioned to Primo Brands.

To ensure uninterrupted service, please identify an employee who will serve as your department's drinking water account manager. This individual will be responsible for managing the account and must have their own P-Card.

If your department does not have a drinking water account manager with an active P-card: Please identify an employee to serve as the account manager and begin the P-card application process as soon as possible. To learn more, review the Procurement Card Blink page and submit a request using the "How to Request a New Procurement Card" Knowledge Base Article (KBA).

Procurement Card transactions must be reviewed, reconciled, and submitted through the Procurement Card Expense Report process.

For step-by-step instructions on how to reconcile transactions and create a Procurement Card Expense Report, please refer to the "How to Reconcile Transactions and Create a Procurement Card Expense Report" Knowledge Base Article (KBA)].

Before the transition, please submit a ticket to STORE to update the chart string we have on file for your account. After the transition, you can manage your payment method in the Primo Brands online portal.

To request a new account and set up new drinking water services with Primo, please contact Timothy Anderson, Primo’s UC San Diego Local Account Manager:

• Email: timothy.anderson@primobrands.com
• Phone: (714) 412-3053

Before your transition, submit a ticket to STORE via Services & Support for assistance. After your transition, contact the Primo Brands VIP Customer Service team for account support.

The Primo VIP Team provides support for UC San Diego accounts:

• Email: enterpriseVIP@primobrands.com
• Phone: (844) 855-4596
• Hours: Monday–Friday, 5:00 AM–3:30 PM PST

For specialized requests, such as new accounts, service relocations, or other service-related needs, contact Timothy Anderson, Primo’s UC San Diego Local Account Manager:

• Email: timothy.anderson@primobrands.com
• Phone: (714) 412-3053

Contact the Primo VIP Team and provide your account number to update the email address associated with your account.

• Email: enterpriseVIP@primobrands.com
• Phone: (844) 855-4596
• Hours: Monday–Friday, 5:00 AM–3:30 PM PST

If you do not know your account number, submit a Services & Support ticket with your service location (building and room number), and STORE may be able to assist with identifying your account information.

You can manage orders, delivery frequency, bottle quantities, skips, and account updates directly through the Primo Brands online portal.

Log in to the Primo Brands online portal to view your upcoming delivery schedule.

Provide your building’s physical street address. Primo Brands delivers directly to your location and any deliveries to the Logistics Hub will be refused.

Use the UC San Diego Building and Address Lookup tool below to find your delivery address:

Water dispensers, bottles, and cups are delivered directly to your location by Primo Brands drivers.

Empty bottles are collected by the delivery driver during your next scheduled delivery.

Bottled water service provides scheduled deliveries of water bottles, while filtration dispensers connect directly to a building water source and eliminate the need for bottle deliveries.

Filtration dispensers may be more cost-effective for high-volume users, while bottled water service is often better suited for smaller offices or locations without plumbing access.

Filtration dispensers require access to a water source, drain, and electrical outlet.