Drinking Water (ReadyRefresh)
Drinking water services are available to campus departments via Procurement Card through Primo Brands®.
Alert
Effective June 15, 2026, STORE will begin transitioning all campus drinking water accounts to direct billing with Primo Brands using Procurement Cards (P-Cards). New water service orders are no longer accepted through Oracle Purchase Orders. Please review the information on this page for important dates, required actions, and upcoming account transition details.STORE and Strategic Procurement are updating the campus drinking water program to streamline operations.
As part of this change, drinking water services will no longer be managed by STORE. Instead departments will work directly with Primo Brands, the parent company of ReadyRefresh, and payment will be done via the Procurement Card (P-Card) directly through the Primo Brands site. Oracle purchase orders will no longer be required. Existing deliveries will continue throughout the transition process, and no interruption in service is expected.
Once your account has transitioned, Primo Brands will manage billing, ordering, deliveries, and customer support directly.
Timeline
| Date | Update |
| June 15, 2026 | New drinking water service orders are no longer accepted through Oracle Purchase Orders. New accounts will be set up using the new P-Card model. During the summer transition, to order new services please submit a ticket to the STORE team through Services & Support. Beginning in the fall new services will be placed directly with Primo Brands. |
| Beginning July 2026 | Existing drinking water accounts will be transitioned in phases to the Primo Brands online portal and the P-Card payment method. The STORE team will send follow-up communications with transition instructions and timing. |
| Future State | Primo Brands will manage billing, ordering, deliveries, and customer support directly. |
What You Need to Do
If your department already has a drinking water account manager with an active P-Card: No action is required at this time. STORE will provide transition instructions when your account is transitioned.
If your department does not have a drinking water account manager with an active P-Card: Please identify an employee to serve as the account manager and begin the P-card application process as soon as possible. To learn more, review the Procurement Card Blink page and submit a request using the "How to Request a New Procurement Card" Knowledge Base Article (KBA). Once you are granted access to the Primo Brands site, the current account manager will need to log in and update the email on file to the new account manager's email.
LEARN MORE ABOUT PROCUREMENT CARDS
Resources
Below are helpful resources and answers to common questions about STORE's drinking water program and the transition to Primo Brands. Click on each of the dropdowns below to view our library of step-by-step guides and frequently asked questions.
Contact Primo Brands
- Email: enterpriseVIP@primobrands.com
- Phone: (844) 855-4596
- Hours: Monday–Friday, 5:00 AM–3:30 PM PST
For specialized requests, such as new accounts, service relocations, or other service-related needs, contact Timothy Anderson, Primo’s UC San Diego Local Account Manager:
- Email: timothy.anderson@primobrands.com
- Phone: (714) 412-3053
Primo Brands Portal Walkthrough (MediaSpace)
Step-by-Step Guides
How to Request a New Procurement Card (KB0032050)
How to Reconcile Transactions and Create a Procurement Card Expense Report (KB0032068)
How to Set Up Online Access to Primo Brands Portal (KB0036423)
Frequently Asked Questions
Program Transition
The university is transitioning from recharge billing to P-Card payments to streamline operations and reduce administrative costs.
Once the transition is complete, STORE will no longer manage ongoing billing or customer support inquiries related to drinking water services. However, the STORE team will remain available to assist with historical billing inquiries and past account-related questions.
Accounts will transition in phases beginning in July 2026. STORE will contact customers when they need to take action.
No. Existing services will continue throughout the transition process.
After your account transitions, you will manage your account directly through the Primo Brands online portal, including orders, delivery schedules, and account updates. For general customer support, you can reach out to the Primo VIP team:
- Email: enterpriseVIP@primobrands.com
- Phone: (844) 855-4596
- Hours: Monday - Friday 5 AM - 3:30 PM
Primo’s VIP Team provides fast, convenient, and complimentary support to help manage your account needs.
No. STORE is no longer accepting new drinking water service requests through Oracle Purchase Orders, and recharge billing is being phased out. New accounts must be established directly with Primo Brands using a P-Card. Existing accounts will continue to be billed through recharge until their transition is complete.
To order new drinking water services, please submit a ticket to STORE via Services & Support and they will connect you with the Primo team to establish your new account.
Billing & Payment
Departments will pay for Primo Brands’ services in the Primo Brands online portal using a P-Card.
Primo Brands will not accept any other forms of payment including cash, PO, or check.
No. Once your account transitions, future billing will be handled directly within the Primo Brands online portal and will no longer appear as a STORE recharge on your general ledger. However, because STORE recharge billing is processed in arrears, you may receive one final recharge charge after your account has transitioned to Primo Brands.
To ensure uninterrupted service, please identify an employee who will serve as your department's drinking water account manager. This individual will be responsible for managing the account and must have their own P-Card.
If your department does not have a drinking water account manager with an active P-card: Please identify an employee to serve as the account manager and begin the P-card application process as soon as possible. To learn more, review the Procurement Card Blink page and submit a request using the "How to Request a New Procurement Card" Knowledge Base Article (KBA).
Procurement Card transactions must be reviewed, reconciled, and submitted through the Procurement Card Expense Report process.
For step-by-step instructions on how to reconcile transactions and create a Procurement Card Expense Report, please refer to the "How to Reconcile Transactions and Create a Procurement Card Expense Report" Knowledge Base Article (KBA)].
Before the transition, please submit a ticket to STORE to update the chart string we have on file for your account. After the transition, you can manage your payment method in the Primo Brands online portal.
Account Management & Support
Before your transition, submit a ticket to STORE via Services & Support for assistance. After your transition, contact the Primo Brands VIP Customer Service team for account support.
The Primo VIP Team provides support for UC San Diego accounts:
- Email: enterpriseVIP@primobrands.com
- Phone: (844) 855-4596
- Hours: Monday–Friday, 5:00 AM–3:30 PM PST
For specialized requests, such as new accounts, service relocations, or other service-related needs, contact Timothy Anderson, Primo’s UC San Diego Local Account Manager:
- Email: timothy.anderson@primobrands.com
- Phone: (714) 412-3053
Contact the Primo VIP Team and provide your account number to update the email address associated with your account.
- Email: enterpriseVIP@primobrands.com
- Phone: (844) 855-4596
- Hours: Monday–Friday, 5:00 AM–3:30 PM PST
If you do not know your account number, submit a Services & Support ticket with your service location (building and room number), and STORE may be able to assist with identifying your account information.
Orders & Deliveries
After transition, you can manage orders, delivery frequency, bottle quantities, skips, and account updates directly through the Primo Brands online portal.
Log in to the Primo Brands online portal to view your upcoming delivery schedule.
Provide your building’s physical street address. Primo Brands delivers directly to your location and any deliveries to the Logistics Hub will be refused.
Use the UC San Diego Building and Address Lookup tool below to find your delivery address:
Water dispensers, bottles, and cups are delivered directly to your location by Primo Brands drivers.
Bottles, Equipment, & Service Options
Empty bottles are collected by the delivery driver during your next scheduled delivery.
Bottled water service provides scheduled deliveries of water bottles, while filtration dispensers connect directly to a building water source and eliminate the need for bottle deliveries.
Filtration dispensers may be more cost-effective for high-volume users, while bottled water service is often better suited for smaller offices or locations without plumbing access.
Filtration dispensers require access to a water source, drain, and electrical outlet.