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Customer Service Program Track

Discover professional development opportunities for customer service.

Customer Service at UC San Diego

UC San Diego is recognized as a world-class institution for research and education. Our customers in these areas traditionally include students, businesses, and other educational institutions. Within our organization, we have customers too – our employees!  A carefully architected quality customer service program requires self-assessment, establishing norms, and following through with shared operating principles.

Move beyond the traditional concepts of customer service and, instead, focus on quality service. Quality service is both external (i.e. students, community, other institutions) and internal (i.e. employees, staff). It synchronizes the values we project outward with the processes and programs we demonstrate inward. With this holistic approach, we can establish, adopt, and manage high-quality customer service.  

explore - Learn the anchoring principles of high-quality customer service and review what internal customer service looks like at UC San Diego., build skills - Assess the effectiveness of your customer service philosophy and operations.  Learn how to design and deliver a high-quality service strategy., beyond -  Master the concept of high-quality customer service under the guidance of dedicated quality service experts.

Explore

Resource Description Modality What to Expect
How Great Leaders Inspire Action by Simon Sinek  Simon Sinek has a simple but powerful model for inspirational leadership -- starting with a golden circle and the question: "Why?" Ted Talk beginneronlinehourglass for activity finished within a few hours
How to build (and rebuild) trust by Frances Frei Frances Frei, a professor of technology and management operations at Harvard Business School, gives an insightful talk into trust. She talks about the three main components that create a trusting environment – authenticity, logic, and empathy. Ted Talk  beginneronline hourglass for activity finished within a few hours
Applied Happiness by Jenn Lim Jenn Lim is the joint CEO of Zappos and Chief Happiness Officer of Delivering Happiness! The ethos of the brand is based on customer service and company culture, inspiring happiness in work, community, and everyday life. Ted Talk  beginneronlinehourglass for activity finished within a few hours
Why we need to treat our employees as thoughtfully as our customers by Diana Dosik Diana Dosik shares her experiences turning the tables of customer research and experience onto employees to create smarter and better companies. Ted Talk beginneronlinehourglass for activity finished within a few hours
Service Isn't Same As Hospitality by Anna Dolce Anna Dolce discusses the difference between genuine hospitality and service-by-default. Learn about the expectations of everyday service, and the importance of instead providing memorable hospitality.  Ted Talk beginneronlinehourglass for activity finished within a few hours

Build Skils

Resource Description Modality Icons
Three Key Principles of Customer Service  There are three key principles you can call upon when designing and delivering quality service: Lean In, Become a Strategic Advisor, and Make it Easy. This interactive two-hour workshop explores these principles in greater depth, especially when set against the different customer personae you serve and the quality standards of your organization.   Course intermediatein person activity
Managing Quality Service  In this interactive workshop you will assess the systems and processes that define the service architecture (designing, delivering, and recovering) of your organization. After completing this workshop, supervisors should be able to explain the customer service experience curve and define quality standards and quality service.  Course intermediate-levelonline
Enhancing Quality Customer Service Skills 

This workshop will help you enhance your skills serving others. We all have customers, and working successfully with them is a vital part of our jobs. You will refresh your enthusiasm, meet other service providers, and pick up some practical tips to make your role easier and your service even better. 

Course intermediatein person activity

Beyond

Resource Description Modality Icons
Disney’s Approach to Quality Service - 1 Day Program 

This course offers 8 hours of official Disney Institute training with 2 facilitators. Registration begins around 7:30 AM. Course duration is approximately 8:00 AM to 5:00 PM. Course times will be confirmed once you are registered. Unless otherwise noted, all Disney Institute courses are delivered in English. 

  • Comprehensive reference materials 
  • Guided field experience throughout Disneyland Resort or Walt Disney World Resort 
  • Opportunity to hear from current Disney leaders 
  • A breakfast and a lunch buffet. Breakfast begins with registration at 7:30 AM 
  • For items not included, such as accommodations, please see our Course FAQs 

Fee: $1750

Program advanced in person activity fee
Disney’s Approach to Quality Service - Multi-Day Course 

This course offers 3.5 days of official Disney Institute training with 2 facilitators—starting around 2:00 PM on the first day and ending at approximately 5:00 PM on the final day. Course times will be confirmed once you are registered. Unless otherwise noted, all Disney Institute courses are delivered in English. 

  • Comprehensive reference materials 
  • Guided field experiences throughout Disneyland Resort or Walt Disney World Resort 
  • Opportunities to hear from current Disney leaders 
  • A welcome dinner, daily breakfast and lunch buffet, plus refreshments 
  • Access to specially priced theme park tickets 
  • For items not included, such as accommodations, please see our Course FAQs 

Fee: $4464

Program advanced in person activitytakes place over several daysfee

Key

Icon Description
fee Fee - there is a required fee for this resource
hour glass Hourglass - this resource can be completed in under two hours
calendar Calendar - this resource requires a time commitment of two days or more
in-person resource In-person - this resource requires face-to-face interaction in an in-person setting
beginner-level Beginner - this resource works well for new learners
intermediate-level Intermediate - this resource is most helpful for learners with a brief understanding of the topic
advanced-level Advanced - this resource is helpful for learners with a thorough understanding of the topic
online Online - this resource is offered in a virtual setting