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Learn about mediation, when two or more parties voluntarily use the assistance of a trained mediator in a good-faith attempt to resolve conflict.

Examples of situations that may be mediated:

  • Disputes between co-workers
  • Interdepartmental conflicts
  • Communication breakdowns or barriers

Mediators help conflicting parties explore their disputes and attempt to reach agreement. Mediators are not counselors, judges, or decision-makers. Instead, they improve communication and provide direction to help individuals in conflict design their own solutions.


No written records of mediation discussions are kept. Details about each mediation remain confidential unless all participants consent to their disclosure.

Request or inquire about mediation

Contact Employee Relations, (858) 534-4115. If mediation is selected as the way to resolve your dispute, the National Conflict Resolution Center schedules a mediation session at a neutral location, usually within two weeks.

Notice: The information on this page summarizes provisions of university policies and/or collective bargaining agreements. Refer to the Personnel Policies for Staff Members (PPSM) and local implementing procedures or applicable collective bargaining agreement for full text of referenced information.