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UC Learning Center Support

Read about the upcoming transition to the ASK platform.

UC Learning Center LMS Support is moving to ASK

Beginning June 26, 2017 you will have two choices for requesting assistance with the UC Learning Center.

In addition to emailing lms-support@ucsd.edu, you will also be able to request support through the ASK web portal. The Staff Education & Development LMS Support team will continue to service your UC Learning needs through both of these access points.

This change allows us to serve you better! Through the ASK portal, you will be able to:

  • Quickly submit a request without guessing who to contact
  • Track the status of your request and receive regular and timely updates
  • Receive immediate help before you even submit your request
  • View your case history for all prior inquiries
  • Provide detailed feedback regarding each transaction

When the ASK portal becomes available for UC Learning support requests on June 26, find step-by-step instructions on Blink. Through either access point, the LMS Support team can assist you with:

  • UC Learning Center login
  • Course registration activities
  • Online course launch and completion
  • Transcripts and certificates
  • Instructor support
  • Manager tools
  • Data requests
  • and more!

How to submit requests to the UC Learning Center support team

  1. Log in to ASK:
    • Go to https://ask.ucsd.edu/ directly, or
    • Link from any Blink page: Go to the Business Tools drop-down menu and choose ASK.
  2. Choose UC Learning Center as your category.
  3. Submit your question.
  4. After you submit your question, you will receive an email notification that a case has been created for you. You will also receive email notifications with follow up and resolution information.

Beginning on June 26, emails sent to lms-support@ucsd.edu will be routed automatically to ASK.

Note: UC San Diego Health employees should continue to contact myhscourses@ucsd.edu for LMS support.