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UC Learning Center Support

Read about how to get support for the UC Learning Center.

Incorrect Notifications from the UC Learning Center 

10/18/2021

Some users may have received incorrect notifications from the UC Learning Center over the weekend.

These messages came from our Stage (test) environment and not the Production site. Typically, notifications from our Stage site do not get sent to users because email addresses are not loaded into that site. However, over the weekend during a data import to update user profiles in the Stage site, email addresses were not suppressed as they typically are, and so users’ email addresses populated the system. Because we have notification tasks and other jobs enabled in Stage for testing, notifications were sent to valid user email addresses from Stage. This appears to have happened on Saturday night, which means nightly assignment and other notifications were sent to some users on Sunday morning.

The issue has been addressed in our Stage site, and users should not receive any additional incorrect notifications from the UC Learning Center.

Users who are unsure whether they might be overdue on required training, or other issues related to the current status of their assignments should login to the UC Learning Center https://uclearning.ucsd.edu. From the home page, they can click the Assigned Training icon.

Alternatively, this link will go directly to the assigned training page: https://uc.sumtotal.host/Core/pillarRedirect?relyingParty=LM&url=https:%2F%2Fuc.sumtotal.host%2Flearning%2Fapp%2Fmanagement%2FLMS_TrainRequired.aspx%3FUserMode%3D0&domain=15

We apologize for the inconvenience this has caused. If you have questions or concerns, or need assistance using the UC Learning Center, please submit a support request at https://ucsd.edu/uclcsupport.

Thank you,

UC San Diego Human Resources | Staff Education and Development

UC Learning Center LMS Support has moved to the Service and Support Portal

Support is now available on UC San Diego's centralized Service and Support Portal, providing help for business services and IT needs.

Log in to submit your UC Learning Center support requests. You can also type support.ucsd.edu into the web address URL area of your browser.

The ASK system is no longer accepting new cases. However, it will remain open for any existing cases you may have with us. We will continue to work through your existing ASK cases until all have been resolved.

Note: For UC San Diego Health employees, visit and log into the Health HR website to submit a UC Learning Center request form.

The LMS Support team can assist you with UC Learning Center login

  • Course registration activities
  • Online course launch and completion
  • Transcripts and certificates
  • Instructor support
  • Manager tools
  • Data requests
  • and more!

How to submit requests to the UC Learning Center support team

  1. Log in to Service and Support Portal:
    • Go to support.ucsd.edu directly, or
    • Link from any Blink page: Go to the Business Tools drop-down menu and choose Service & Support.
  2. Choose Information Technology on the Service & Support home page, then choose Get Help & Order Services on the Information Technology home page.
  3. Choose Submit a Ticket to UC Learning Center.
  4. Fill out form. Click Submit.
  5. After you submit your question, you will receive an email notification that a case has been created for you. You will also receive email notifications with follow up and resolution information.
  6. All emails sent to lms-support@ucsd.edu automatically create a ticket in Service & Support.

Note: For UC San Diego Health employees, visit and log into the Health HR website to submit UC Learning Center support requests.

UC San Diego campus users, contact us via Services & Support (login required)
UC San Diego Health users, submit a request with the Health HR website (login required)